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Southwest Airlines

45,648 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Overview
4.545,648 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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45648Reviews
3260Photos
100Tips
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Popular mentions
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Mitchell B wrote a review Apr 19
1 contribution
Albuquerque - Las Vegas
Domestic
terrible, I was 4 hours early and they wouldn’t let me on my flight. Go somewhere else. Delta, American, Alaska are better
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kelle h wrote a review Apr 18
2 contributions1 helpful vote
Grand Rapids - Fort Lauderdale
Domestic
Flight is delayed for an unbelievable reason…. Missing my granddaughter’s performance tonight because of it.. I was warned multiple times NOT to fly Southwest…. I sure wish I had listened to everyone😡
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Dyla J wrote a review Apr 18
Honolulu, Hawaii6 contributions2 helpful votes
Minneapolis - Fort Lauderdale
Domestic
My husband & self have traveled many time on Southwest & always had pleasant experieinces. However on March 23, 2024 flight number 3390, Minneapolis to Fort Lauderdale. We had the worst treatment by the flight attendant that was located in the front of the plane. We typically
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Andrew wrote a review Apr 17
United States1 contribution
San Jose - San Diego
Domestic
Absolutely terrible service from Southwest this time. I was flying from San Jose to San Diego on April 10th and our flight was delayed multiple times and finally cancelled after several hours. At some point we were rebooked on much later flight - interesting fact they will give
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lindsay M wrote a review Apr 16
1 contribution
Phoenix - Tampa
Domestic
Overbooked flights and then delay after delay. Absolutely disgusting! Zero communication and terrible customer service. I’ve never been on a flight with Southwest that’s been on time. Who pays for the extra bill of paying to park? Of course the customer. Screw the customer
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Southwest Airlines Alcohol Beverage options
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Great Snack Option
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Southwest Airlines Beverage options
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123456
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Tom C wrote a tip Yesterday
"Checkin exactly 24 hours before your flight using the Southwest app or website to get a good boarding position."
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Triston T wrote a tip Apr 22
"Don’t book with them if you can. "
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Andrew wrote a tip Apr 17
"avoid using Southwest Airlines"
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Lindsay M wrote a tip Apr 16
"Fly with any other airlines! "
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Neima R wrote a tip Apr 14
"Try and get on the plane early."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,262
4th checked bag: ₱4,262
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,262
4th checked bag: ₱4,262
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Search flights

Round TripOne-wayMulti-city
Depart
Wed, 5/8
Return
Wed, 5/15
Travelers
1, Economy