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Southwest Airlines

Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Overview

4.04.0 of 5 bubbles46,221 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom3.5 of 5 bubbles
Seat comfort3.5 of 5 bubbles
In-flight entertainment (WiFi, TV, movies)3.5 of 5 bubbles
Onboard Experience4.0 of 5 bubbles
Customer service4.5 of 5 bubbles
Value for money4.5 of 5 bubbles
Cleanliness4.5 of 5 bubbles
Check-in and boarding4.5 of 5 bubbles
Food and beverage3.5 of 5 bubbles
About Southwest Airlines

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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46,221Reviews
3,413Photos
100Tips
4.0
4.0 of 5 bubbles46,221
Excellent
27,332
Very good
10,726
Average
3,019
Poor
1,520
Terrible
3,625

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James B
1 contribution
1.0 of 5 bubbles
Overall bad experience
Phoenix - AlbuquerqueDomestic
As we get right on the plane, it is dirty and has an awful stench lingering in the air. There is a problem with the door and it takes 30 minutes just to fix. Another 20 to write the paperwork. Keep in mind this is a 8:50 flight that was planned to land at 9:35. We don’t depart till 9:45 and there are 20 planes in line. Finally land in Albuquerque at 10:30 and are supposed to stay on the same plane for our next flight to Kansas City. We are sitting on the plane for 20 minutes when we find out that our flight was switched and we are not leaving till 3. Plan was to be home at 2 while now I will not be home till 6. Get it figured out Southwest Airlines.
Date of travel: March 2025
Written March 20, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Garrett S
1 contribution
1.0 of 5 bubbles
Tony southwest manager is terrible
Chicago - HoustonDomestic
There is a black gentlemen at midway airport for southwest that is absolutely the worst person you would even meet his name is Tony he is absolutely the worst person ever. Egotistical and ready for a fight at every moment. Confrontational told me to “sit and wait and you get nothing” and that’s what deserve
Date of travel: March 2025
Written March 19, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tomas P
1 contribution
2.0 of 5 bubbles
Nightmare seat and boarding
Chicago - PhoenixDomestic
I would like to know who created this system of no assigned seats, what area of study they completed, and how much their salary is because I clearly chose the wrong profession. This is the WORST idea ever! This was my first and last time flying spirit’s sister airline, Southwest spirit. Terrible.
Date of travel: March 2025
Written March 19, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ryan B
1 contribution
1.0 of 5 bubbles
If you need to be somewhere don’t fly Southwest
Osaka - Las VegasInternational
Flying and need to arrive today. Flight delayed 5 hours due to mechanical issues but they don’t know for sure if it will take off. Have to fly in a part from somewhere else. Won’t put you on a later flight until they know this one won’t take off. Only 16 seats left on later flight and won’t hold for you.. If you need to be somewhere don’t fly southwest. What you can count on is “Profit over doing the right thing every time”.
Date of travel: March 2025
Written March 19, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Paradise66371611338
Wilmington, Delaware
1 contribution
1.0 of 5 bubbles
No luggage, no flight
Philadelphia - AtlantaDomestic
I fly out of Philly, and even with the free luggage, I often find much cheaper flights elsewhere. I finally found one to Seattle that I'm taking, but with the luggage change, this will be the last. Same poor flights as everyone else.
Date of travel: April 2024
Written March 17, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 3,413
Eddie b
1 contribution
1.0 of 5 bubbles
My tip for future potential flyers for Southwest is simple. Price shop, feature compare, I doubt that you will go with Southwest.
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Penne C
Houma, Louisiana
17 contributions
1.0 of 5 bubbles
SOUTHWEST is no longer dependable, they are always late and they cancel flights with no notice and no real reason DONE WITH SOUTHWEST
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Jasmine L
2 contributions
1.0 of 5 bubbles
Don’t support this company
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n n
7 contributions
1.0 of 5 bubbles
Choose a different airline
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J C
1 contribution
1.0 of 5 bubbles
Care about your customers
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Showing results 1-5 of 100
Baggage fees

Domestic United States
Carry-on bag:Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,364
4th checked bag: ₱4,364
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag:Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,364
4th checked bag: ₱4,364
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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