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Southwest Airlines

45,697 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Overview
4.045,697 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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Anand G wrote a review Yesterday
Kochi (Cochin), India2084 contributions587 helpful votes
Atlanta - San Jose
Domestic
Right from the time of booking to the end of the journey, it was a series of pleasant surprises. First of all, it was the facility to carry two check in bags each with a weight of 23 kg at no extra cost was the initial one. This is exactly what we get just in international flights. The aircraft was with a pleasant interior nice seats and friendly cabin crew. The transit at Austin was incredibly smooth. The connecting flight was a bity late in taking off from AUS but that did not seriously affect the quality of the journey. At SJC, the luggage arrived at the belts very quickly in spite of several flights landing almost together.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Journey49600450808 wrote a review May 18
1 contribution
Dallas - Nashville
Domestic
Had an excellent flight. The crew were so nice and I had no problems with my baggage or my seat at all. 10/10, do fly Southwest!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alex G wrote a review May 18
1 contribution
Dallas - Las Vegas
Domestic
I missed my 7:25AM flight due to personal issues getting to the airport. Life happens, but I still called customer service at 8:35 AM to see what I could do to hop on the next flight. It was a 16 minute wait time to talk to a rep and received a call back at 8:53 AM. The customer service rep let me know of my options. She also advised me of going directly to the airport for cheaper options. She did let me know of the 2 hour period and I told her I would not make it before that time. She suggested that I could still go and that if I made it after there may still be something that could be done for me. At no time did she tell me I was going to lose all of my funds completely and that I would have to buy a completely new flight. Had she said that I would've made the arrangements over the phone. After all, that is why I made the call in the first place so that I can get guidance instead of going all the way to the airport and wasting my time. Well I ended up wasting my time because I was 20 minutes past the 2 hour limit and the supervisor insisted there was nothing that can be done and I would have to purchase a whole new round trip flight. I don't have anymore money to by a new flight and will now miss my grandfathers funeral all because of the CSRs suggestion instead of letting me know I will lose all of my money if I was even 1 minute passed the 2 hour window. The agents at the ticket counter were of no help either and were quick to push me to buy a whole new flight.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Guy M wrote a review May 18
2 contributions1 helpful vote
Orlando - Cleveland
Domestic
Horrific. People are nice but the boarding system is archaic! It’s basivcally a rugby scrum. 1. No assigned seating 2. People abuse the size of carry on 3 people abuse disability to get a better seat 4 you never sit with your wife or kids if you are section C Delays all the time Won’t check you in unless your flight is 4 hours or less. Try that in Orlando with a 90 minute wait in the Disney tsa line! I will walk before I take this airline again. On top of that no seat assignments so they overbook too! Pretty impressive. Pay the bag fees fly delta or United. When you e mail with an issue you get the sorry but it’s policy answer. Southwest now should rank with jet blue and spirit as crappy carriers hands down.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steve R wrote a review May 17
1 contribution
Baltimore - Portland
Domestic
Southwest airlines employees are almost always friendly but literally every flight I've had in the last 3 yrs is delayed and usually multiple times with weather not being a factor. They seem unable to keep any schedule whatsoever
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Guy M wrote a tip May 18
"If you take a kid they will not sit with you unless a nice stranger gives up their seat! It literally is a general admission airline!"
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Venture50239407185 wrote a tip May 16
"Don’t expect much."
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robert w wrote a tip May 16
"Don’t bring your stuff it may get lost or have to be miss handled "
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Destani H wrote a tip May 13
"Don’t fly! They will inconvenience you with no sincere apology or recourse. I’ve had better experience with Spirit!"
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sam b wrote a tip May 12
"Avoid them, pay the extra and fly with someone else"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,309
4th checked bag: ₱4,309
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,309
4th checked bag: ₱4,309
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Mon, 6/3
Return
Mon, 6/10
Travelers
1, Economy