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Southwest Airlines

45,559 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Overview
4.545,559 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235

Airline Summary

Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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Sherri F wrote a review Yesterday
Owasso, Oklahoma218 contributions90 helpful votes
Albuquerque - Tulsa
Domestic
ive flown with them so may times but they need to update some of their polices. my flight was delayed preventing me from making my connection. i had paid for an early boarding. they changed my flight which was not convenient, getting home at 10pm rather than 530pm. the upsetting is they gave me late boarding passes. both flights i will be the last person on the plane forcing me to sit down in a middle seat. They do bot care about their patrons. they should have offered early boarding but instead wanted to charge me 40.00 for each leg of my flight.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alberto R wrote a review Feb 24
1 contribution
Orlando - San Juan
Caribbean
Got to airport at 4:00 am and the terminal was closed, service kiosks closed and everyone waiting on line with luggage. Wait time standing up 30 minutes to process all passengers with only 2 employees. Horrible experience.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Barbara C wrote a review Feb 24
2 contributions
Cancun - Saint Louis
USA
Very disappoined in Southwest customer service. I had all my jewelry stolen from my checked luggage and all I got was an"I'm sorry" there is nothing we can do! Maybe they need to check out their employees better!!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rich S wrote a review Feb 23
1 contribution
Dallas - Kansas City
Domestic
SW never on time anymore, delayed over an hour, still waiting, always something, crew, plane… late Friday after long week and now this, thanks SW, awesome
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Katie B wrote a review Feb 23
South Ogden, Utah1 contribution
Long Beach - Salt Lake City
Domestic
This is good for the price but the way they board is ridiculous if you have kids. We all checked in together but had different spots in line (one is a minor) I was set to board first and they wouldn’t let him come with me. On the plane they wouldn’t allow me to save a seat. We had to leave someone or everyone out with him. Later.. We had a connecting flight that was 40 minutes late and it was the same plane, however they would not allow anyone to stay on board. So that was fun doing that all over again. Zero compassion for our situation and we all ended up separated in the end.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Backed up due to no employees at Southwest airline.
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Playing on his phone, instead of grabbing my luggage behind him. my luggage was sitting right next to the boxes. I don’t know why my luggage was placed near vegetables and seasonings. I still do not have my luggage.
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Sunrise from PWM
1 Helpful vote
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Sherri F wrote a tip Yesterday
"If your flight is changed they do not honor your early boarding you have already paid for. "
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Katie B wrote a tip Feb 23
"If you have kids make sure to upgrade or they don’t care much about separating everyone with their “open seating”. "
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vickielong212 wrote a tip Feb 17
"My devices do not do layovers you will have a trouble receiving your bag"
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Debra J wrote a tip Feb 16
"Fly through Denver instead of Las Vegas if possible. Same terminal makes it easier and less confusion is my only recommendation. "
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Jack M wrote a tip Feb 15
"No assigned seats, sit wherever. A bit of a rarity with airlines, so be prepared."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,196
4th checked bag: ₱4,196
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: ₱4,196
4th checked bag: ₱4,196
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Tue, 3/12
Return
Tue, 3/19
Travelers
1, Economy