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SmartWings


1,365 reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic 011 420 220 116 686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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1,365 Reviews from our TripAdvisor Community

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1,365 reviews from our community

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Showing 274: English reviews
Level 3 Contributor
4 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

So there we were looking forward to our summer holiday, myself my wife and our 3 sons aged 3,10 and 14 boarded our flight from LGW to Marsa Alam with a connecting flight from Prague, so firstly our flight was delayed by an hour from LGW, which gave us no time to make the connection flight in Prague, we hurried...

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International Economy London - Marsa Alam

Helpful?
Thank Daniel M
1 review
Reviewed 4 days ago
NEW

I've paid for extra leg space in the emergency exit row, but eventually, this was a regular row with no extra space. Customer service ignoring my appeal to refund the additional fee. My first and last flight with this company.

International Economy Tel Aviv - Prague
Helpful?
Thank Semper V
South Bend, Indiana
Level 6 Contributor
68 reviews
14 helpful votes
Reviewed 1 week ago via mobile

When flying between Prague and London, this was the only cheap option. The flight itself was not bad. However, we sat in the plane on the runway for an hour without any explanation on the way to Prague. On the return flight, we were delayed around 2 hours and ended up having to make different plans to get home.

Europe Economy London - Prague
Helpful?
Thank Clay G
Jerusalem, Israel
1 review
Reviewed 1 week ago

My very first honeymoon with my wife ended in total disaster,thanks to "SMART WINGS ".(still trying to figure out whats smart about this airline ). We took off 4 hrs behind schedule without our luggage .The crew promised we will get the luggage delivered to our door that day , well its a day later and no sign of my...

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International Economy Prague - Tel Aviv

Helpful?
Thank devorahpaskus
Evansville, Indiana
Level 5 Contributor
49 reviews
13 helpful votes
Reviewed 1 week ago via mobile

This is a low cost carrier. On our way to split they were twenty minutes late. On our way back about an hour. They were waiting for another plane. The plan that came from Prague went to Warsaw and the plane from Warsaw continued to Prague. Service on board is basic. Anything but a cup of water is for a...

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Europe Economy Split - Prague

Helpful?
Thank minicpr
Birmingham, United Kingdom
Level 6 Contributor
723 reviews
318 helpful votes
Reviewed 3 weeks ago

I guess any airline review is formed by whether they were delayed or not. We were but only slightly - about 40 minutes and the pilot did make the time up. This is sold as a codeshare with Czech airlines and I believe if you booked a CA flight then you could check in online. We had a Smartwings ticket...

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Europe Economy Birmingham - Prague

Helpful?
Thank davidandmel
London, England, United Kingdom
Level 3 Contributor
15 reviews
8 helpful votes
Reviewed 3 weeks ago

On both legs of our trip the flights were delayed. No sense of urgency from the staff and crew. flight took its time leaving Gatwick on the way back flight was delayed by 3 hours, little explanation other than the plane arrived late, this meant that getting home late at night was not a pleasant experience. Seats are hard and...

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Europe Economy London - Prague

Helpful?
Thank Parmdeep J
Level 2 Contributor
5 reviews
6 helpful votes
Reviewed 3 weeks ago via mobile

Horrible flight. No place for legs. No place in aisles. Small and smelly toilets. The crew is very nice. I will never go to tenerife again just for the flight. It is a well known situation and we were worned not to fly from israel in direct flight just for this flight.

International Economy Tel Aviv - Tenerife
Helpful?
2 Thank Miki D
Ashkelon, Israel
Level 6 Contributor
200 reviews
883 helpful votes
Reviewed 3 weeks ago

Pre-flight service is very poor: operations on the company's website are limited and require a call center. Arriving at the airport, the flight attendants are convinced that they are doing a favor that speaks at all. Even if you get a boarding pass, you do not have a boarding pass on it and everyone is waiting for pressure - totally...

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International Economy Prague - Tel Aviv

Helpful?
5 Thank Reuven S
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 3 weeks ago via mobile

Flight on time, standard low cost service, i can not find much differencies between low costs in Europe

Europe Economy Prague - London
Helpful?
Thank Tomas J
See travel tips for airlines
“Paying for extra leg space does not guarantee that you will get it.”
semperv2018, 4 days ago | Read review
“Be prepared for delays.”
parmdeepj, 3 weeks ago | Read review
“Warmly recommend never fly with this airline.”
ReuvenS, 3 weeks ago | Read review
“With SmartWings you never know...”
jakubh2013, 4 weeks ago | Read review
“Another airline”
bohdank518, Jul 4, 2018 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
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