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SmartWings


1,141 reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic +42-0220-116-686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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1,141 Reviews from our TripAdvisor Community

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1,141 reviews from our community

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Showing 248: English reviews
Buckingham, United Kingdom
Level 1 Contributor
3 reviews
7 helpful votes
Reviewed 1 week ago
NEW

Flew to Tenerife, was very worried when I read so many bad reviews and had cause to be , flight delayed for 2.5 hours no explanation then when all in plane had to wait while they put fuel in !!! Why was this not done before us boarding plane , had to wait another half hour , my daughter asked...

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Europe Economy London - Tenerife

Helpful?
Thank Margaret B
Bristol, United Kingdom
Level 5 Contributor
45 reviews
7 helpful votes
Reviewed 1 week ago via mobile

Although we had to travel during half term it was a reasonably priced, economy airlines, absolutely full both ways Trip. It was just as you would expect. Friendly staff, pay for food on board. I liked that hold luggage was included and cabin luggage was one plus a small handbag or camera. The only problem was delayedboth ways, but almost...

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Europe Economy London - Prague

Helpful?
Thank mimi A
Level 1 Contributor
3 reviews
Reviewed 2 weeks ago

Departure gate didn't open at 11.40 am as expected, nobody bothered to update customers. Asked a lady on a desk they could be bothered to man what was going on and all I got was "don't know sorry". When they finally got round to opening the desk they were incredibly slow and let a bunch of people that turned up...

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Europe Economy Prague - London

Helpful?
Thank Max H
London, United Kingdom
1 review
Reviewed 2 weeks ago via mobile

SMART WINGS IS THE MOST AWFUL AIRLINE I HAVE EVER FLOWN WITH! Departing from Gatwick I was delayed 4 hours and then once I had actually gone through the gate i waited another hour and once on the plane we were delayed anouth 45 minutes and not once did a member of staff tell us why we were delayed or...

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Europe Economy London - Prague

Helpful?
Thank johannalawless02
Rada Tilly, Argentina
Level 6 Contributor
55 reviews
12 helpful votes
Reviewed 3 weeks ago

Was a typical flight in economy class in a low cost airline with some touch of quality. But we had tickets in Air Europe, at the airport we know that the flight will be with Czech Air, by share code, and finally we was in a Smartwings plane.

Europe Economy Prague - Madrid
Helpful?
Thank PedroJ1954
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 3 weeks ago

SmartWings was the cheapest option to get to Pargue from Moscow. It was quite OK, but some points were disappointing. We travelled with luggage so we needed to check it in. There only two check-in desks which worked extremely slow. Customs and passport control weren't better. Especially it was bad on our way back to Moscow. We wanted to go...

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Europe Economy Moscow - Prague

Helpful?
Thank Irina B
Povazska Bystrica, Slovakia
Level 6 Contributor
32 reviews
28 helpful votes
Reviewed 3 weeks ago

I was flying from Prague the second time, the same flying company, but the situation was the same. Last year, we were flying two hours late this year with a one-hour delay. I know it's just a charter flying, where they want to use airplanes as much as posible , however all necessary activity should be planning on time. Now...

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International Economy Prague - Marsa Alam

Helpful?
Thank dubacik2
Slovakia
Level 6 Contributor
99 reviews
36 helpful votes
Reviewed 3 weeks ago via mobile

Take charter flight with Travel Service/ Smartwing. Plane was Boeing 737-900 quite new. But plane and seat was not very clean. Plane was not equipped with on board entertainment. Cabin crew was nice. Also was not possible to buy drinks from offer and duty free neither. Landing in Almeria I will call "hard". So if you don't have another choice...

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Europe Economy Bratislava - Almeria

Helpful?
Thank Michal R
Afula, Israel
Level 2 Contributor
8 reviews
16 helpful votes
Reviewed 3 weeks ago

A modern airplane Comfortable seats and a good stewardess team. Flight without a meal with a soft drink

International Economy Madrid - Tel Aviv
Helpful?
1 Thank nir l
Netanya, Israel
Level 2 Contributor
8 reviews
3 helpful votes
Reviewed 4 weeks ago

Flight was OK, and price was good (no food or drinks, even water was charged on one leg). Plane was packed, not enough legroom, and rather uncomfortable.. indeed a low cost experience (as may be expected)

International Economy Tel Aviv - Prague
Helpful?
Thank eranferri
See travel tips for airlines
“Avoid if you can”
margaretbZ9572RC, 1 week ago | Read review
“Cancel it and rebook”
maxhT308EZ, 2 weeks ago | Read review
“Not possible better seats.”
PedroJ1954, 3 weeks ago | Read review
“Reasonable low-cost option. Consider bringing your own food..”
eranferri, 4 weeks ago | Read review
“Carefully check your luggage - up to 15kg \ person for checked- in luggage”
sergiu1972, Apr 21, 2018 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
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