Singapore Airlines
Overview
4.026,927 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
Customer service
Value for money
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Check-in and boarding
Food and beverage
About Singapore Airlines
Airline Alliance
Star AllianceHeadquarters: Airline House, 25 Airline Road, Singapore Singapore 819829
Airline Summary
Singapore Airlines (SQ), the flag carrier of Singapore, is consistently ranked among the world’s best airlines. Singapore Changi Airport (SIN) serves as its main base where flights to more than 60 destinations in over 30 countries are offered. The airline has an all wide-body fleet and cabin classes include the ultra-luxurious Singapore Airlines Suites (only available on the Airbus A380), First Class, Business Class, Premium Economy Class, and Economy Class.
Singapore Airlines is a member of Star Alliance and has codeshare partnerships with more than 36 other airlines.
KrisFlyer is the frequent flyer programme of the Singapore Airlines Group. Members who attain Gold or PPS Club statuses, as well as Suites/First/Business Class passengers have access to the SilverKris or Star Alliance Gold lounges located across the network.
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San Francisco - Singapore
International
I made my 1K with United and I thought “Great! I can fly on a better airline for a 16 hour flight.” So I chose Singapore Business Class. Wow. Was I wrong. The only thing better was the food and service. The hard product (seat) and some of the soft products were terrible. To sleep, you have to contort your body all the way to the right of the seat to this little cubby (very, very small) to put your feet in. If you’re lucky to sleep, think how this will feel after 8 hours. Your back kills you. The IFE screen literally feels as if it’s 18 inches from your nose. You can’t see the whole screen at the same time, you’re so close. I asked the flight attendant for pajamas. They don’t give them unless your first class which this plane does not have. United gives them when the flight is longer than 12 hours. I always thought Polaris was small until I got into this seat and thought I was going to have a claustrophobic panic attack. I have slept on their A380 beds. Wonderful. Business class on an A350-900 is surprisingly subpar. I never, ever thought I would recommend United over Singapore. I do now.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mumbai - Auckland
International
Fly for the first time with SQ but definitely it’s worth. The crew was super amazing love the service and their hospitality. Order a special Muslim meal, kind of ok food but the service and setting very good. The chief crew / or supervisor was amazing on the flight
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Singapore - Darwin
International
I had problems obtaining my visa on internet. The head of economy check in a lady called RITA was very very helpfull to obtain my visa and even had to use her own mobile phone..it took some time but nothing was to much for her to help me. Without her help I would have missed my flight. Congratulations Singapore Airlines to have such a dedicated lady!!…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vientiane - Amsterdam
International
Singapore Airlines changed our flight to a Scoot flight (their budget airline daughter company) without proper communication. There was little help when contacted them about it. As a bonus we could not check in to select our seats for the connecting 14 hour Singapore airline flight because the first flight was executed by Scoot. And not to forget, with medical importance to my wife, she could not select a gluten free meal. If you have the option to choose another airline I would recommend doing so, as there is no way of knowing if Singapore Airlines will rebook you to a budget airline.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cebu Island - Gothenburg
International
Singapore Airlines constantly disappointed us. First, our flight back was delayed for 5 hours before they said they are going to cancel the flight and had to fly the next day. Second, we PAID and RESERVE for seats so we can sit together since we had a toddler (4yo) with us because it was going to be such a long flight (26 hours) but they did not care about that. Third, when we got to Singapore Changi airport customer´s service and tried to explain our situation and try to fix it, they just gave us a piece of paper with info to contact Singapore Airlines to file a complaint (which was very rude in my opinion). NO HELP AT ALL! We picked this airline because they won best airline in 2023 and I felt very comfortable thinking everything was going to be great because they are the best but what a let down. Never flying Singapore Airlines ever again because of this experience.…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ron E wrote a tip Nov 2024
"Get a bulkhead seat if you are on an A350-900 in Business Class. And bring your own sleeper suit. "
bernd e wrote a tip Nov 2024
"Frequently check if your flight schedule has been changed, don't expect communication about it. Take a screenshot of original schedule. "
Ballerina wrote a tip Nov 2024
"Consider all options before booking. 2nd leg aircraft from Singapore to Ho Chi Minh was super, didn’t make sense for long haul leg not good."
David M wrote a tip Nov 2024
"Scoot Air “Economy”was a vast difference to our paid for Singapore Air “Business Class”. You can’t depend on Singapore Air being proactive "
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