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Qantas


14,846 reviews
Headquarters: 10 Bourke Road, Mascot, Botany Bay, New South Wales 02020 Australia 011 61 13 13 13 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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14,846 Reviews from our TripAdvisor Community

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14,846 reviews from our community

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Showing 14,001: English reviews
Brisbane, Australia
Level 6 Contributor
810 reviews
315 helpful votes
Reviewed today
NEW
via mobile

Friendly, efficient and welcoming, the ground staff were great with my luggage, the lounge staff were helpful and the ladies on the plane were very hospitable and made me feel at home, the luggage collection was a slow process in Coolangatta but overall a 10.

Date of travel: January 2019
Domestic Economy Sydney - Coolangatta
Helpful?
Thank Miike2000
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Cambridge, New Zealand
Level 1 Contributor
3 reviews
Reviewed today
NEW

Staff and service in general was good but due to the overall shortage of ground staff and technicians servicing aircraft, the continued delay of one aircraft had a roll-on affect on all the other planes and flights. This caused ongoing issues and really spoiled our holiday. We always fly Qantas to South Africa as it is the most direct flight...

Date of travel: December 2018
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International Premium Economy Auckland - Cape Town Central

Helpful?
Thank calla5078
3 reviews
Reviewed today
NEW

I flight in Dreamliner from London To Perth is amazing flight 16 hours no stop service food and drink amazing entertainment are good with good movies and series I will flight again very soon.

Date of travel: December 2018
International Economy London - Brisbane
Helpful?
Thank Paulo R
Melbourne, Australia
Level 4 Contributor
23 reviews
8 helpful votes
Reviewed today
NEW
via mobile

The staff and trip with Qantas I couldn’t fault as they were helpful, friendly and attentive. My rating is based on their delay protocol. We were delayed approx 3.5 hrs ( on the ground and in the air combined) unfortunately this meant we missed our boat transfer and in doing so had no accommodation at 930 pm at night. Accommodation...

Date of travel: January 2019
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International Economy Melbourne - Singapore

Helpful?
1 Thank 415lucretiad
Melbourne, Australia
Level 3 Contributor
19 reviews
3 helpful votes
Reviewed today
NEW

There was a 1/2 hour delay in take off, and we were nervous about our connecting flight from Singapore to Saigon. However, everything went well and we were able to make it with time to spare. Meals served on the plane was below average. I was surprised to see that the menu card stated 'world class cuisine' served on board....

Date of travel: December 2018
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International Economy Melbourne - Ho Chi Minh City

Helpful?
1 Thank Anne232014
South Australia, Australia
2 reviews
Reviewed today
NEW

Goodness the Melbourne departure lounges for Qantas are dreary and depressing... Not the airlines fault, I know, but it felt grubby, small and very budget. Our flight was delayed so we had to sit there even longer... I wandered off to get a coffee at one point, and was absolutely horrified to see that the coffee shop was charging $19.00...

Date of travel: January 2019
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International Economy Adelaide - Denpasar

Helpful?
Thank Sweetrosie23
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed yesterday
NEW

(17 AUGUST 2018), (19 AUGUST 2018) Outbound flight from Sydney was great! Food was excellent and the flight was relaxing. The best part was the crew who were so unbelievably courteous. I asked for a seat change and the very accommodating crew member was so friendly in taking my request into consideration. QF defers from normal airline service as they...

Date of travel: August 2018
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Domestic Economy Sydney - Perth

Helpful?
2 Thank 588nileshb
Canberra, Australia
Level 6 Contributor
118 reviews
58 helpful votes
Reviewed yesterday
NEW

Wow! A lot more pricy than ecconomy but given I had only returned from the UK for family issues 6 weeks earlier it was worth every penny. Champagne upon sitting down, personal introduction by cabin crew, way more room for my legs, fabulous food - what else could I want.......Business Class...haha!! For the first time I flew via Perth and...

Date of travel: October 2018
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International Premium Economy Canberra - London

Helpful?
1 Thank Sally-anne K
2 reviews
Reviewed yesterday
NEW

Very friendly staff, great food on the trip. Great selection of movies and tv series, warm blankets made for a comfortable trip.

Date of travel: January 2019
International Economy Brisbane - Singapore
Helpful?
Thank Asiatraveller10987
Level 4 Contributor
26 reviews
12 helpful votes
Reviewed yesterday
NEW
via mobile

Flight was fine but very expensive and not worth the extra dollars, unfortunately Qantas is the only one that flies this route so no other options. Biggest compliant though is that on our home flight we connected through Sydney. We only had one carry on between me and my partner (not the two we could have had), but it was...

Date of travel: January 2019
More 
Domestic Economy Cairns - Canberra

Helpful?
1 Thank RebeccaW3881
See travel tips for airlines
“Ensure that you make enough allowance timewise for connecting flights otherwise you will surely miss it due to delays.”
calla5078, today | Read review
“Amazing Airlines”
paulor655, today | Read review
“Make sure you have a good meal before you get on board!!”
Anne232014, today | Read review
“Confirm status at check-in”
ryanmV3668MR, yesterday | Read review
“Bring your own food”
Mobile589348, yesterday | Read review
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About Qantas
Founded in regional Queensland in 1920, Qantas (QF) is one of Australia’s most iconic brands and has played a central role in the development of the Australian and international aviation industry. Today, the Qantas Group is a diverse global aviation business comprising of regional, domestic and international services; Jetstar, the low-cost carrier group as well as Qantas Loyalty, Australia’s largest Frequent Flyer program with more than 12 million members. In total, the Qantas Group operates more than 7,300 flights each week and, together with its codeshare and oneworld partners, offers flights to more than 1000 destinations around the world.

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