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Qantas


7,060 Reviews
Headquarters: 10 Bourke Road, Mascot, Botany Bay, New South Wales 02020 Australia +61-13-13-13 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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7,060 Reviews from our TripAdvisor Community

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7,060 reviews from our community

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Showing 6,556: English reviews
Bribie Island, Australia
Level 6 Contributor
263 reviews
95 helpful votes
Reviewed yesterday
NEW
via mobile

Have not flown Qantas for a while and would probably not choose to again Not impressed with the self service check in Whatever happened to flight attendants with personalities? They all appeared as if they would rather be somewhere else Not a smile in sight The food was terrible, even for in flight meals The one thing we did like...

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Domestic Economy Brisbane - Adelaide

Helpful?
Thank Nerilyn A
Brussels, Belgium
Level 6 Contributor
306 reviews
51 helpful votes
Reviewed yesterday
NEW
via mobile

Obviously it is a long flight and if you take the QF001 you fly about 20 hours in complete darkness. For that reason the Qantas pyjama is a great amenity in the business class. Furthermore the seating and leg space is good, I enjoyed the entertainment and food a bit less. Overall it was a good experience on board of...

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International Business Class Sydney - London

Helpful?
Thank Robert-Jan1972
Gold Coast
Level 5 Contributor
79 reviews
34 helpful votes
Reviewed yesterday
NEW

Worst ever customer service!! My business partner and myself had booked and paid for a Premium Economy flight from HongKong to Brisbane. The day before our flight we received a text from Qantas saying your flight QF.. has been cancelled please call .... to make other arrangements. We are on the road in China trying to get through to this...

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International Premium Economy Hong Kong - Brisbane

Helpful?
Thank Leanne M
Maaseik (Belgium)
Level 6 Contributor
199 reviews
44 helpful votes
Reviewed yesterday
NEW
via mobile

Very poor food, relatively old planes thus little leg space. Airline does not and never responds to a complaint and is not accessible by phone - extremely poor customer service

International Economy Dubai - Melbourne
Helpful?
Thank Jos K
London
Level 4 Contributor
25 reviews
14 helpful votes
Reviewed 2 days ago
NEW

The whole experience was a pleasant one. From being collected from home by the chauffeur service to calmness in the business lounge at T3 Heathrow, strolling to the gate and boarding the plane without waiting to having your every wish looked after on the plane. Qantas have the right configuration of seats ( 2-2-2) with excellent cabin service good food...

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International Business Class London - Perth

Helpful?
Thank SteveJB
Australia
Level 4 Contributor
32 reviews
5 helpful votes
Reviewed 3 days ago
NEW

We had booked three Frequent Flyer tickets to Dubbo via Sydney. Due to a number of circumstances we missed our scheduled flight. The check in person made very quick rearrangements for change of flights. As I had Qantas Club membership we could spend the time in the Lounges.

Domestic Economy Brisbane - Dubbo
Helpful?
Thank BigGuyAU
Brisbane, Australia
Level 6 Contributor
96 reviews
26 helpful votes
Reviewed 3 days ago
NEW

The flight to Perth was ok, but the return flight . . .no, I will always remember to take my own food in future. Best thing was there was inflight entertainment by way of ipad, that was the only thing that made flight bearable, but in comparison to a recent Jetstar flight to Melbourne, this flight was luxury, as the...

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Domestic Economy Perth - Brisbane

Helpful?
1 Thank LisaQuain
Golden Beach, Australia
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed 3 days ago
NEW

The service on Qantas seems to be getting worse each flight, ( 12 this year ) I could not get a flight attendant to respond for over an hour when I activated the call button, they would just walk by and ignore it. Also they do not keep their word and refuse to add frequent flyer points earned. I'm very...

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International Economy Dallas - Sydney

Helpful?
1 Thank S4514NVdaniell
Level 2 Contributor
9 reviews
Reviewed 4 days ago
NEW

Flights to and from Sydney to Melbourne were excellent. Staff most helpful. My wife had a walking stick because of recent surgery, and staff made sure that she didn't have to stand in a long queue to board. There was a hiccup in the online system that made it difficult, before we left Sydney for Melbourne, to select our return...

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Domestic Economy Sydney - Melbourne

Helpful?
Thank Maribillrosier
New York City, New York
Level 3 Contributor
17 reviews
12 helpful votes
Reviewed 4 days ago
NEW
via mobile

The app needs some work- I️ found it difficult checking in through the app. It would say technical difficulties and to retry (did not work after multiple attempts). I️ rushed back to the hotel computer only to find out I️ was indeed checked in- that bit was quite frustrating. Calling their customer service # is awful- I️ was on hold...

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Domestic Economy Sydney - Hobart

Helpful?
2 Thank ayy9
See travel tips for airlines
“Take your own food”
LisaQuain, 3 days ago | Read review
“Always check you frequent flyer points because Qantas will try to cheat you.”
S4514NVdaniell, 3 days ago | Read review
“If you have a disability see flight staff well before time, for priority boarding (not always announced beforehand).”
Maribillrosier, 4 days ago | Read review
“Look at other airlines.”
malcolmw256, 5 days ago | Read review
“Do not EVER check bags if you are flying to or from a small airport such a Ayers Rock Australia”
719ktp, 6 days ago | Read review
Show next 5 travel tips 5 of 10
About Qantas
Qantas Airways (QF) is the flag carrier of Australia and the country's largest airline. Based in Sydney, the carrier's primary hub is located at Sydney Airport (SYD), Brisbane Airport (BNE) and Melbourne Airport (MEL). The airline flies to more than 40 destinations, including 20 points within Australia and more than 20 destinations in 14 countries in Oceania, Asia, Europe, Africa, North America and South America. Qantas is a member of the oneworld alliance and also has codeshare arrangements with more than 25 airlines. The airline has four classes of service – First Class, Business Class, Premium Economy Class and Economy Class – and its fleet features two-cabin, three-cabin and four-cabin configurations.

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