Philippine Airlines (PAL)
Headquarters: PNB Financial Center, Macapagal Blvd, Pasay, Luzon Philippines 01330
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3.05,781 reviews
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About Philippine Airlines (PAL)
Airline Summary
Philippine Airlines (PR) is the flag carrier of the country of the Philippines. With its subsidiary PAL Express (2P), the airline flies to about 75 destinations within the Philippines, as well as points elsewhere in Asia, and in Australia, the South Pacific, the Middle East, Europe and North America. The airline's primary hub is located at Ninoy Aquino International Airport (MNL) in Manila and its secondary hub is at Mactan-Cebu International Airport (CEB) in Cebu. Its fleet consists of two-class (First Class and Economy Class) and three-class (First Class, Business Class and Economy Class) cabins. PAL Express features one-cabin (Economy Class) and two-cabin (Premium Economy Class and Economy Class) configurations.
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5781Reviews
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100Tips
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Popular mentions
Manila - Kalibo
Domestic
Worst airlines ever Typhoon in Manila , all the flight cancel without any advise while all the other company still running their flight
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Philippine_Airlines, Manager at Philippine Airlines (PAL)
Responded 3 weeks ago
Hi there. We regret to learn about your disappointments regarding cancelled flights. Please note that we do not disrupt our schedules unless absolutely necessary, as we prioritize crew and passenger safety above anything else. Despite this, our airport staff is always ready to extend assistance to all our affected passengers. Please send us a direct message through any of our official social media channels below should you require further assistance and we will be ready to help out. Instagram: @flyPAL X (previously Twitter): @flyPAL We thank you for understanding and look forward to serve you in clearer skies.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Manila - Sydney
International
My husband and I have been traveling with Philippine Airlines to the Philippines, and it has always been a pleasant experience, both internationally and locally. Today, November 16, 2024, the Philippine Airlines representatives and their boss (I didn’t ask their names) at…
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Philippine_Airlines, Manager at Philippine Airlines (PAL)
Responded 3 weeks ago
Hi, Helen! Thank you for choosing to fly from Sydney with Philippine Airlines! We are delighted to learn about your customer service experience! We leave you with our total commitment to safety, comfort and overall well-being whenever you fly with us. ✈ We thank you for your continued support and patronage in our flag carrier! ❤️
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Toronto - Manila
International
Rude staff in YYZ airport!!! FIRST TIME to encounter a rude staff!! I always book PAL because it is the only direct flight to MNL. They always have the nicest customer service but this Indian Lady in the check-in counter is rude!!
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Philippine_Airlines, Manager at Philippine Airlines (PAL)
Responded 3 weeks ago
Hi, Quenne. We sincerely regret to learn about your previous airport experience with us in Toronto. We understand how important efficient and warm customer service, and we are sorry to hear we fell short in this instance. While we assure you it is never our intention to cause disservice, we recognize we are unable to undo your experience anymore. We believe that passenger feedback is vital in helping us determine which service areas we can still enhance. Rest assured, you have our commitment that we are continuously improving our services to be able to provide an excellent experience that all our passengers rightfully deserve. Please send us a direct message through any of our official social media channels below should you require further assistance. We will be ready to help out. Instagram: @flyPAL X (previously Twitter): @flyPAL Thank you, Quenne, and we hope to have the chance to serve you better in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Medan - Seattle
International
We were denied entry to the flight one hour before takeoff (1035a) and told the flight was full and doors were closing early and that was why we could not get on. Boarding started at 1030am for an 1135am flight. The flight time was changed to an earlier time and an update was…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Philippine_Airlines, Manager at Philippine Airlines (PAL)
Responded 3 weeks ago
Hello, Andrea. We are sorry to learn about your previous experience with us from Seattle to Manila. We hear your sentiments on the schedule change, customer service experience, lack of airport assistance, cabin and seat condition, and inflight meals. We acknowledge how these factors contribute greatly to the overall experience of our passengers, and we regret we fell short in this instance. Despite this, we believe that passenger feedback is vital in helping us determine which service areas we can still enhance. Rest assured, you have our commitment that we are continuously improving our products and services to be able to provide an excellent experience that all our passengers rightfully deserve. Please send us a direct message through any of our official social media channels below should you require further assistance. We will be ready to help out. Instagram: @flyPAL X (previously Twitter): @flyPAL Thank you, Andrea, and we hope to have the chance to serve you better in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Los Angeles - Manila
International
Nicest people, but worst operations and systems in the industry. Website is awful to get through. Redeeming miles online is not possible, and when you call to tell them they always say “sorry, sir. Our system has been experiencing difficulties.” It’s nonsense. It never…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Philippine_Airlines, Manager at Philippine Airlines (PAL)
Responded 3 weeks ago
Hi, Scott. We regret to learn about your disappointments on our services. We hear your sentiments on our website, miles redemption, and inflight entertainment. We understand how these factors contribute to the overall experience of our passengers and we recognize there is always room for improvement. We strongly believe that passenger feedback is important in helping us identify which service areas we can still enhance. Rest assured, you have our commitment that we are continuously improving our products and services to be able to provide an excellent experience that all our passengers rightfully deserve. Please send us a direct message through any of our official social media channels below should you require further assistance. We will be ready to help out. Instagram: @flyPAL X (previously Twitter): @flyPAL Thank you, and we hope to have the chance to serve you better in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michał S wrote a tip Yesterday
"Rather poor on-line check-in requires physical check-in, even if you do not have luggage."
Vacation02705889218 wrote a tip Dec 2
"Use other airlines. I forgot to say. Crew never checked on bathrooms. Had to ask 2 times to add toilet paper"
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