Philippine Airlines (PAL)
Headquarters: PNB Financial Center, Macapagal Blvd, Pasay, Luzon Philippines 01330
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3.05,781 reviews
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Food and beverage
About Philippine Airlines (PAL)
Airline Summary
Philippine Airlines (PR) is the flag carrier of the country of the Philippines. With its subsidiary PAL Express (2P), the airline flies to about 75 destinations within the Philippines, as well as points elsewhere in Asia, and in Australia, the South Pacific, the Middle East, Europe and North America. The airline's primary hub is located at Ninoy Aquino International Airport (MNL) in Manila and its secondary hub is at Mactan-Cebu International Airport (CEB) in Cebu. Its fleet consists of two-class (First Class and Economy Class) and three-class (First Class, Business Class and Economy Class) cabins. PAL Express features one-cabin (Economy Class) and two-cabin (Premium Economy Class and Economy Class) configurations.
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Popular mentions
Brisbane - Manila
International
The worst airline I ever flown with. I had a direct flight yesterday from Brisbane to Australia. The moment I arrived at the airport; the check-in counter is a total chaos. The passengers were left confused coz not a single staff got to organized the queue leaving the passengers scattered around, so disorganized. and to my total disappointment, after I arrived in Manila, they lost my luggage and left it at Brisbane Airport. I need to deal with their Manila ground staff who has the poorest customer service who just pointed me to a bunch of lost luggages on the corner to find mine. They don’t even know the carousel number assigned to each of their own flight services. After finishing all the paper works they asked me to complete, I was told that they just email me for any update and when I asked for their phone number, to my surprised the staff who served me, doesn’t even know their own phone number, that she still have to looked it up on her phone’s contact number…..what a pity. And to travel back to the airport and deal with the worst traffic of Manila, just to pick it up is a total nightmare. and all of this is just because of how poor their service is. Hope this will not happen to anyone who would fly with this worst airline.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Manila - Taipei
North Asia
This is my first international travel with PAL and it was actually good. The staff, the onboard meals and the there were no delays. Though my selected flight schedule is bad, but my travel to Taipe was good. Only thing though is their transfer desk during that time was hard to locate due to ongoing construction and renovation at T2.…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
New York City - Manila
International
Last time I flew with Philippine Airlines it was delayed by abt 3 hours. This time I can NOT even find my paid ticket on their site. I called customer service and after 1 minute 4 of my call got dropped, and disconnected. Horrible customer service phone system I hope my upcoming flight is better and I make it to my connecting flight.…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
All Aboard Tours and Limos wrote a review Dec 7
San Francisco, California3 contributions2 helpful votes
Cebu Island - Panay Island
Domestic
I had an extremely important meeting to attend to and Philippines airlines flight had cancelled yet another flight, because they decided to swap the plane for another destination they ruined. This is not the first time, second time, 3rd time but 4th time this has happened to me with PAL. One was a major flight and connecting flight from Cebu to Manila and going international, which was a disaster on all levels. It’s the worst joke, But Then, once your flight is cancelled, you will wait at least 2 hours minimum with 200 plus irritated passengers for a stupid voucher, all to go stay at a low end hotel with a Cheap lousy dinner. I lost my one night stay at a 5 star hotel and reached out to: wecare@philippineairlines.com, But honestly PAL has not reached out to me with any sort of compensation to show they truly care. This is a valuable warning to anyone planning to travel to the Philippines or any flight through out the entire Philippines. Pay a few extra pesos and Choose another Airlines. Trust me.…
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Philippine_Airlines, Manager at Philippine Airlines (PAL)
Responded 3 days ago
Hi there. Thank you for taking the time in sharing your experience with us. We sincerely apologize for the repeated inconvenience caused by flight cancellations and the impact this has had on your plans, especially during such important occasions. We deeply regret the disruptions to your travel and the dissatisfaction with our service response. Your feedback has been duly noted for continued enhancements of our services, but we would like to further extend our assistance to you. Could you please send your booking reference, ticket number, case reference number, and e-mail address through any of our official social media channels below? Instagram: @flyPAL X (previously Twitter): @flyPAL This information will help us in investigating your reported experiences. Thank you, and we look forward to hear from you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Denpasar - Manila
Southeast Asia
I was extremely disappointed with my experience flying first class with Philippine Airlines. For the price, I expected luxury and top-tier service, but unfortunately, it was far from that. The seat was uncomfortable and outdated, with limited recline and minimal privacy. I was in the third row which backed up to economy. Right behind was a family with small children kicking my chair! The in-flight entertainment was also subpar, with a small selection of movies and no screen at all. You were expected to scan a code and watch them on your phone! The blanket they provided was like one for moving furniture. The food was mediocre at best—not the gourmet dining I anticipated. The service was lackluster, I’ve flown first class with other airlines, and the difference in quality is night and day. I hardly ever splurge but flying Bali to Denver I thought it would be worth it. I’m disgusted I wasted the money. I’m currently in their lounge listening to someone snore. The absolute worst. Overall, this was not the premium experience I paid for. I won’t be flying with Philippine Airlines again in the future and neither should anyone else.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Philippine_Airlines, Manager at Philippine Airlines (PAL)
Responded 4 days ago
Hi, Michelle. Thank you for taking the time in sharing your previous experience with Philippine Airlines. We sincerely apologize that your journey fell short of the premium experience you expected and deserved. We regret the discomfort caused by the seat design, limited recline, and proximity to Economy Class. We understand how important comfort and privacy are, especially when flying Business Class. Your feedback about the inflight entertainment, food quality, and service have been duly noted. We strive to provide a seamless experience and we will use your feedback to improve in these areas. We value your patronage and apologize for falling short of your expectations. We hope to have the opportunity to restore your trust in the future. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Showing results 1-5 of 5,025
Vacation02705889218 wrote a tip Dec 2
"Use other airlines. I forgot to say. Crew never checked on bathrooms. Had to ask 2 times to add toilet paper"
Nomad19535029621 wrote a tip Nov 2024
"If you are travelling alone, maybe this airline might be fine for you. But fair warning, they don't have good customer service."
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Showing results 1-5 of 100
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