Dear Philippine Airlines, I’m reaching out to share my frustration with the service I received on my recent flights. I flew on PR117 from Vancouver to Manila on September 28, 2024 (1:00 AM), and PR730 from Manila to Bangkok on September 29, 2024 (9:40 AM). At Vancouver, the ground staff were rude and unhelpful. Despite buying my ticket three months in advance and being first in line, they took 15 minutes checking my passport, making unnecessary comments, and refused to let me choose an aisle seat. The same thing happened again in Manila for my flight to Bangkok. They claimed all the seats were booked and put me in a middle seat. What made things worse was that when I boarded PR730, I saw several aisle seats were empty, even though I was told the flight was fully booked. This made me feel like I was deliberately given a less comfortable seat for no valid reason. This experience was very frustrating, and I hope Philippine Airlines looks into this. I believe better training in customer service is needed for the ground staff, especially when it comes to handling seat assignments fairly and being honest with passengers. Looking forward to hearing back. Best regards, Sandi…