Philippine Airlines (PAL) Reviews and Flights

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Charo R wrote a review Today

8 contributions

Madrid - Manila

International

don't comply with the law

In terms of the aircrafts, they were quite old but at least cabin crew was nice. But unfortunately, customer service is terrible. We had a delay of more than 3 hours on arrival, and taking into account EU regulations and laws, they are not complying with it. We should receive a compensation for delay and they are not willing to do it. For sure, not recommended at all since they don't comply with the law.…

Date of travel: July 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Sandi M wrote a review Oct 12

1 contribution

Vancouver - Bangkok

International

Rude customer service

Dear Philippine Airlines, I’m reaching out to share my frustration with the service I received on my recent flights. I flew on PR117 from Vancouver to Manila on September 28, 2024 (1:00 AM), and PR730 from Manila to Bangkok on September 29, 2024 (9:40 AM). At Vancouver, the ground staff were rude and unhelpful. Despite buying my ticket three months in advance and being first in line, they took 15 minutes checking my passport, making unnecessary comments, and refused to let me choose an aisle seat. The same thing happened again in Manila for my flight to Bangkok. They claimed all the seats were booked and put me in a middle seat. What made things worse was that when I boarded PR730, I saw several aisle seats were empty, even though I was told the flight was fully booked. This made me feel like I was deliberately given a less comfortable seat for no valid reason. This experience was very frustrating, and I hope Philippine Airlines looks into this. I believe better training in customer service is needed for the ground staff, especially when it comes to handling seat assignments fairly and being honest with passengers. Looking forward to hearing back. Best regards, Sandi…

Date of travel: September 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Mark W wrote a review Oct 12

Australia Plains, Australia25 contributions

Sydney - Manila

International

Philippine Airline = WAMOS

Philippine Airline (PAL) is wet leasing Planes from a Spanish company called “Wamos” using an Airbus A332, The routes are Manila - Sydney, Manila – Melbourne and vis versa. Inflight service is Not as good as PAL. They also do not serve children first which always did! As for the seat's are exceptionally uncomfortable and did not have enough padding on the seat base, but better then Cebu Pacific. Also to note is the seat reclining information is printed on the seat is back the front! Showing the leaver to be under the seat on the LEFT side, But it is located on the RIGHT SIDE OF THE SEAT, Entertainment selection was appalling very dated and limited. Food was average, first service was ok with a limited of 2 selections & the 2nd service Breakfast, was this crap bread bun with mashed corn beef in it. Cabin crew had some PAL attendants, but the Spanish attendants often did the PA announcements in very POOR ENGLISH, it was not easy if at all understandable. I have been with PAL for about 10yrs now, and know what to expect, good service, food and seats etc. From my 2 flights from SYD-MNL & MNL-SYD with WAMOS, it is indeed not up to the stand I had come to expect form Philippine Airline (PAL). I need a uncomfortable seat as I have a bad back and I am a senior hence I end up with a sore back after these flights. I have been informed that PAL has now extend the contract with WAMOS to January 2025. I also was informed from an insider that PAL has been struggling with competition from Cebu Pacific Air. Thus they are using this Wamos. This could affect their reputation !!…

Date of travel: September 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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maricris b wrote a review Oct 11

1 contribution

Manila - Singapore

Southeast Asia

Poor customer service, worst airline

We just want to share our experience, me and my wife is on our vacation, we book our ticket from manila to antique together with our baby. When we approach the desk we inform them that we have a baby with us, and they told us the baby is not allowed to travel because its just 15days old. then we beg if they can do something to help us with it. and they just told us a lot of reason why they cannot allow the baby to travel. We are hoping for any help and suggestion regarding our situation because we came from a far place to get to airport and we told them that we are running out of time because we are just on our vacation. They suggested us to rebook our flight and the flight will be after 3 days. so we don't have a choice and we decided to refund and go to another airline. They just let us refund our tickets and they do nothing, and the penalty is for us, we don't want that thing to happen in the first place, we just want to enjoy our vacation. We see a poor customer service. Thank you so much for a very terrible experience Mr. Owen of PAL airline. We are hoping to not seeing you again. Worst experience on our vacation.…

Date of travel: October 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Shane E wrote a review Oct 6

1 contribution

Bangkok - Brisbane

International

Never Again!!

Crappy airport !! full of disorganised/incompetent staff !? Were stuck on tarmac in Bangkok due to weather and arrived in Manila late, that's where the disorganised airport officials make a mess of things (not professional AT ALL) !! We managed to board LUCKILY but the ridiculous unorganised ground staff didn't load our bags! Get to Brisbane to find our bags are still in Manila. Courier did bring our 4 Bags to our home address promptly for us to find our locks cut off (were they cut in Bangkok/Manila OR where it should have been Brisbane Customs. My son has had his Bluetooth speaker he just bought for a friend stolen and 2 airpod cases stolen between PR737 and PR 221 Philippine Airlines is pathetic as we have found TWICE now and WILL NEVER HAPPEN AGAIN ... Filthy Disorganised Thieves!…

Date of travel: October 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Response from Philippine_Airlines, Manager at Philippine Airlines (PAL)

Responded 6 days ago

Hello, Shane. We sincerely regret to learn about the challenges you encountered on your previous trip with us. We understand your flight was delayed in Bangkok due to inclement weather which affected your arrival time in Manila. In addition, we are sorry to hear about the airport assistance provided and the delayed luggage. We recognize how this was a very inconvenient experience for you, and we are sincerely sorry. We believe that passenger feedback is important in helping us determine which service areas we can still enhance. Rest assured, you have our commitment that we are continuously improving our products and services to minimize similar situations from happening again. Please send us a direct message through any of our official social media channels below should you require further assistance. We will be ready to help out. Instagram: @flyPAL X (previously Twitter): @flyPAL Thank you, Shane, and we hope to have the chance to serve you better in the future.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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