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Philippine Airlines (PAL)


2,679 reviews
Headquarters: PNB Financial Center Macapagal Blvd, Pasay, Luzon 01330 Philippines 011 63 2 855 8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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2,679 Reviews from our TripAdvisor Community

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2,679 reviews from our community

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Showing 2,248: English reviews
1 review
Reviewed 2 days ago
NEW
via mobile

I don’t know how the company has been trying to improve but seems they are not paying close attention to this recurring issue. DELAYED Flight is a dissatisfier! People book and take flights based on convenience and need of time. Revamp your executivea if they cannot implement and impose value of time..

Domestic Economy Manila - Bacolod
Helpful?
Thank Joey J
Makati, Philippines
Level 6 Contributor
287 reviews
51 helpful votes
Reviewed 3 days ago
NEW

We started boarding a good 15 minutes before the printed boarding time. I expected that we would fly out earlier or at the worst, on time. Imagine my surprise when the plane just stayed on the tarmac for over an hour from the time I boarded. Around noon time, they started boarding more people after the first batch of passengers...

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Domestic Economy Manila - Davao City

Helpful?
Thank JYao55
More ▾
Level 4 Contributor
37 reviews
6 helpful votes
Reviewed 3 days ago
NEW

Flight to Cebu was good old plane no inflight movies food was a snack that i didnt have staff were good and try to help. Flight back was not good

Domestic Economy Manila - Cebu Island
Helpful?
1 Thank Lindsay K
Baguio, Philippines
Level 5 Contributor
75 reviews
11 helpful votes
Reviewed 4 days ago
NEW

I always choose Philippine Airlines when it comes to traveling. I feel safe, secure, that you dont have a thing to worry about. There this one time we had a delayed flight and they gave us dinner (Jollibee: Chicken with rice plus drinks) while the other passengers of the other airline had biscuits & juice for dinner. see! thats why...

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Domestic Economy Manila - Cebu Island

Helpful?
1 Thank ktabios
Tokyo Prefecture, Japan
Level 1 Contributor
2 reviews
2 helpful votes
Reviewed 4 days ago
NEW

We were going for our vacation in Bali and we choose Philippines airlines. The flight from Haneda to Manila was ok. It was a good new aircraft and the flight was also smooth. The flight from Manila to Denpasar was not to smooth. Even the service was not good. On top of that when we reached Bali, we waited for...

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Asia Economy Tokyo - Denpasar

Helpful?
Thank SaugatKC
2 reviews
Reviewed 5 days ago
NEW
via mobile

A week before my flight i went to PAL Baggage Service Counter to ask about baggage allowances on an international flights to avoid hassles and extra fees. I was told that i was allowed of 2 x 23 kg since I have mabuhay miles. The day of my flight came. I went checked in my baggages then I was told...

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Domestic Economy Iloilo City - Manila

Helpful?
Thank Karla L
Level 3 Contributor
18 reviews
8 helpful votes
Reviewed 5 days ago
NEW

We flew PAL for the 1st time and were pleasantly surprised at the great flight and service. The flight attendants are very helpful.

International Economy New York City - Manila
Helpful?
1 Thank SANJAY O
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed 5 days ago
NEW

Woo, It is amazing experience to fly in PAL. Crews are decent and very courteous. They smile like Thais do but in a different beauty. In flight service is comparable JAL or ANA. I love to fly in PAL. It has own terminal in Manila. Arrival is very easy and convenient. Departure is slightly boring because of limited shops and...

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Southeast Asia Economy Tokyo - Manila

Helpful?
1 Thank Myo Nyein A
Houston, Texas
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed 5 days ago
NEW
via mobile

On August 1, my family and I were on PR987 and PR110, both were delayed due to trivial crap like waiting on luggage. The only nuisance was our family waited two hours at the airport to pick us up. On August 11, we took PR894 and this flight was delayed two hours, again due to waiting on customers arriving from...

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North Asia Economy Manila - Taipei

Helpful?
Thank J C
New York City, New York
2 reviews
4 helpful votes
Reviewed 6 days ago
NEW

Philippine Airlines and Manila airport must hold themselves to a higher standard. I booked this trip thinking I could save a few bucks assuming that I could handle the layovers and flight time to Tokyo since the price was attractive. This was obviously the worst decision which I immediately regretted from the very beginning. First, my flight from JFK to...

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International Economy New York City - Tokyo

Helpful?
2 Thank King C
See travel tips for airlines
“None, you should just avoid it at all costs!”
113kingc, 6 days ago | Read review
“Exit rows give you really great leg room. Its worth it.”
naylahd, 1 week ago | Read review
“Use any other airline except Philippine airlines.”
michaelfM1560YT, 1 week ago | Read review
“Get tot the airport more than 3 hours ahead of your flight departure time”
johnnatoli, 2 weeks ago | Read review
“Book an exit row seat. The extra comfort is worth the extra $”
MartinNBW, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Philippine Airlines (PAL)
Philippine Airlines (PR) is the flag carrier of the country of the Philippines. With its subsidiary PAL Express (2P), the airline flies to about 75 destinations within the Philippines, as well as points elsewhere in Asia, and in Australia, the South Pacific, the Middle East, Europe and North America. The airline's primary hub is located at Ninoy Aquino International Airport (MNL) in Manila and its secondary hub is at Mactan-Cebu International Airport (CEB) in Cebu. Its fleet consists of two-class (First Class and Economy Class) and three-class (First Class, Business Class and Economy Class) cabins. PAL Express features one-cabin (Economy Class) and two-cabin (Premium Economy Class and Economy Class) configurations.

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