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Philippine Airlines (PAL)

Headquarters: PNB Financial Center, Macapagal Blvd, Pasay, Luzon Philippines 01330

Overview

3.03.0 of 5 bubbles5,839 reviews
Legroom3.5 of 5 bubbles
Seat comfort3.0 of 5 bubbles
In-flight entertainment (WiFi, TV, movies)2.5 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.5 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness3.5 of 5 bubbles
Check-in and boarding3.0 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About Philippine Airlines (PAL)

Airline Summary

Philippine Airlines (PR) is the flag carrier of the country of the Philippines. With its subsidiary PAL Express (2P), the airline flies to about 75 destinations within the Philippines, as well as points elsewhere in Asia, and in Australia, the South Pacific, the Middle East, Europe and North America. The airline's primary hub is located at Ninoy Aquino International Airport (MNL) in Manila and its secondary hub is at Mactan-Cebu International Airport (CEB) in Cebu. Its fleet consists of two-class (First Class and Economy Class) and three-class (First Class, Business Class and Economy Class) cabins. PAL Express features one-cabin (Economy Class) and two-cabin (Premium Economy Class and Economy Class) configurations.
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5,839Reviews
1,724Photos
100Tips
3.0
5,839
Excellent
1,102
Very good
1,475
Average
936
Poor
587
Terrible
1,739

Popular mentions


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Froilan G
2 contributions
1.0 of 5 bubbles
Abrupt change of seats without informing passengers first made by PAL boarding gate personnel
Los Angeles - ManilaInternational
Booked 1 month before flight and have a confirmed seat, then the ground crew changed it at the last moment without explanation. The seat I was transferred to was uncomfortable to say the least, aside from being delayed. If you want to maintain your sanity, stay away from this poor excuse of an airline.
Date of travel: August 2024
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written February 8, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dodette C
6 contributions
1.0 of 5 bubbles
They assigned our paid extra legroom seats to other passengers
Toronto - ManilaInternational
Very disappointed with my recent experience with Philippine Airlines. We paid for extra legroom seats and we found out a month later that they have given them to other passengers, without notice. One CSR was able to give us other seats for the outbound flight, but there was nothing for the inbound flight. There was no attempt to make it right. They think saying sorry was all they needed to do, and the customer will just have to pay the penalty for their mistake. I had to fight for a refund and make multiple follow ups before they started processing it, and they told me it takes three billing cycles (3 months). Unbelievable!
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
2.0 of 5 bubbles
In-flight Entertainment
4.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Check-in and boarding
3.0 of 5 bubbles
Food and Beverage
Written February 8, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

DMS357
Rio de Janeiro, RJ
49 contributions
4.0 of 5 bubbles
good company
Manila - Busuanga IslandDomestic
I recently flew from Manila to Busuanga, then from Puerto Princesa to Caticlan with a connection in Manila and , finally, from Caticlan to Cebu and had no trouble with this company. The only setback was a 25 minute delay in one of the flights. Booking through the internet was easy. Respect the weight limit to avoid extra cost.
Date of travel: January 2025
3.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
4.0 of 5 bubbles
Customer service
4.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Check-in and boarding
2.0 of 5 bubbles
Food and Beverage
Written February 5, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

NicolasZaw
Singapore, Singapore
2667 contributions
4.0 of 5 bubbles
On time and Nice service
Singapore - ManilaSoutheast Asia
The flight on time and service is great. The ground staff are helping to transfer the flight. The food on the flight also delicous.
Date of travel: January 2025
4.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
4.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Check-in and boarding
4.0 of 5 bubbles
Food and Beverage
Written February 2, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Philippine Airlines
Hi, Nicolas! We are delighted to learn that your overall journey was smooth and delightful! Thank you for choosing to fly with Philippine Airlines! We leave you with our total commitment to safety, comfort and overall well-being whenever you fly with us.
Written February 5, 2025
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Roam39122226839
1 contribution
1.0 of 5 bubbles
Horrible airline
Panay Island - ManilaDomestic
This airline dont even deserve a star, first they cancel the flight just cos it was raining for 30mins. So the plane decided to go back to manila by itself, everyone plan was MESSED UP. Not even to mention their CONSTANT DELAY! It was always delaying …. Never again
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written February 2, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Philippine Airlines
Hi there. We sincerely regret the disruption and inconvenience caused by your flight cancellation and delays. We understand how frustrating it is when travel plans are affected, and we regret that your experience did not meet expectations. Flight disruption, including schedule changes and cancellations, are made with safety as our top priority, but we acknowledge the impact they have on our passengers. Your feedback is valuable, and we will share it with our operations team to improve our service reliability. We hope to be of better service in the future. Thank you.
Written February 5, 2025
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Showing results 1-5 of 1,724
Dodette C
6 contributions
1.0 of 5 bubbles
Pay for extra legroom tickets at your own risk. They now refuse to print your seat assignment on your ticket, so you have no written proof.
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Roam39122226839
1 contribution
1.0 of 5 bubbles
No leg space and the airline was very dusty and old. I thought i was dying cos i was scared…
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Daniel V
3 contributions
1.0 of 5 bubbles
Find a different airline to fly
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Jocelyn M
1 contribution
1.0 of 5 bubbles
OPt for another airline.
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John B
1 contribution
2.0 of 5 bubbles
Bring your own drinks, you will get thirsty.
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Showing results 1-5 of 100
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