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Philippine Airlines (PAL)


2,369 reviews
Headquarters: PNB Financial Center Macapagal Blvd, Pasay, Luzon 01330 Philippines +63-2-855-8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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2,369 Reviews from our TripAdvisor Community

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2,369 reviews from our community

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Showing 1,979: English reviews
Level 1 Contributor
3 reviews
Reviewed today
NEW

Flight was comfortable, staff pleasant and helpful. requested assistance for my husband ensured we were met as we embarked or disembarked. Manila PAL airport is small, no sit-down cafes or restaurants which was a bit of a let-down since we had 4 hour lay-over.

North Asia Economy Singapore - Tokyo
Helpful?
Thank irron1
Manila, Philippines
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW

After reading reviews from Philippine Airlines - I thought "oh no - this is going to be bad". Flight was not bad at all - sat right in the front loads of leg room.

Asia Economy Angeles City - Macau
Helpful?
Thank kerrys325
Manila, Philippines
Level 6 Contributor
57 reviews
11 helpful votes
Reviewed today
NEW

All smiles crew gives you a genuine warm welcome and warm service. I just hate how they always place the boarding gate at the farthest part of the airport

North Asia Business Class Manila - Osaka
Helpful?
Thank Whangs
Manila, Philippines
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed today
NEW

The stewardesses were most helpful with one’s handcarried luggage. In many airlines, when one flies economy, the stewardesses are not inclined to be very helpful. In PAL, they are. But then the stewardesses are Filipinos and as a race, Filipinos are most kind and helpful.

Asia Economy Manila - Hong Kong
Helpful?
Thank ysiad
London, United Kingdom
Level 4 Contributor
31 reviews
23 helpful votes
Reviewed today
NEW

Better than expected comfort and service for cheap flight to Australia. Small PAL terminal in Manila makes transfers easy but not great if you choose a long transfer delay.

International Economy London - Sydney
Helpful?
Thank Bramble42
London, United Kingdom
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

I am a frequent flyer to Philippines and always use Philippine Airlines as it’s direct to Manila and convenient. The airline offers great travel for both business and leisure customers and the level of excellence from the cabin crew is fantastic. Philippine Airlines has recently been awarded 4* stars by skytrax and is aiming to become a 5* star airline...

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International Economy London - Manila

Helpful?
Thank jayw3579
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed yesterday
NEW

It took 2 hours for the luggage to reach the baggage conveyor. No apologies were given, no announcement of the baggage delay, no visible duty manager was there to facilitate and address the situation. Had better experience on Singapore Airline.

Southeast Asia Economy Tokyo - Manila
Helpful?
Thank Fryman C
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed yesterday
NEW

The plane didn't have on-board screens for passengers to watch movies while on the 4 hour flight to Tokyo. You would need to download the PALplayer app for you to be able to take advantage of the in-flight entertainment. Passengers should've been informed upon online checking in or before boarding the plane to download the app. Anyone flight via PAL...

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North Asia Economy Manila - Tokyo

Helpful?
Thank Fryman C
2 reviews
Reviewed yesterday
NEW
via mobile

Every time we will be having our vacation from Nagoya to cebu,we are always flying with Philippine Airlines.we like the way they treat us especially we are with our son.they are good in assisting passengers with special assistant/passengers with kids.. My husband like the smoothness in taking off and landing of the plane... Especially we like the seat choice(premium economy).it...

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Southeast Asia Economy Nagoya - Cebu Island

Helpful?
Thank Jaz1328
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Had the most terrible experience with this airline. Bought a roundtrip ticket at a travel agency in Thailand for a flight to Cebu and back. Two days before return I went to a travel agency in Subic to eighter extend my return date or buy a plane ticket back to Cebu for my return to Bangkok. At the travel agency...

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Southeast Asia Economy Cebu Island - Bangkok

Helpful?
Thank Lars Harald M
See travel tips for airlines
“Make sure to have local money and don't expect restaurant services or large duty free. It is very limited.”
irron1, today | Read review
“Just take another airline if you have an option. Avoid Terminal 2.”
frymanc, yesterday | Read review
“download the PALplayer just in case you end up with a smaller plane with no On-board monitors.”
frymanc, yesterday | Read review
“Find another airline”
larsharaldm, yesterday | Read review
“You should get an email prior to travelling with an option to bid for an up-grade, try bidding”
markhoman1962, yesterday | Read review
Show next 5 travel tips 5 of 10
About Philippine Airlines (PAL)
Philippine Airlines (PR) is the flag carrier of the country of the Philippines. With its subsidiary PAL Express (2P), the airline flies to about 75 destinations within the Philippines, as well as points elsewhere in Asia, and in Australia, the South Pacific, the Middle East, Europe and North America. The airline's primary hub is located at Ninoy Aquino International Airport (MNL) in Manila and its secondary hub is at Mactan-Cebu International Airport (CEB) in Cebu. Its fleet consists of two-class (First Class and Economy Class) and three-class (First Class, Business Class and Economy Class) cabins. PAL Express features one-cabin (Economy Class) and two-cabin (Premium Economy Class and Economy Class) configurations.
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