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Lion Air


1,785 reviews
Headquarters: 7 Gajah Mada, Jakarta 10130 Indonesia 011 62 804 177 8899 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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1,785 Reviews from our TripAdvisor Community

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1,785 reviews from our community

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Showing 722: English reviews
1 review
Reviewed 1 week ago
NEW
via mobile

When we purchased our tickets they said checked baggage included, yet while checking in the day before our flight it said no bags.... and completely impossible to pre-purchase unless we were to go to the airport between 48-6 hours before the flight and pay in cash. Clearly that was impossible. when we showed up at the airport and explained with...

Date of travel: February 2019
More 
Domestic Economy Malang - Jakarta

Helpful?
Thank edenvtravels
Level 1 Contributor
3 reviews
Reviewed 1 week ago via mobile

Usually there is nothing special in Lion air because it is a normal low-cost. You can buy some food and drinks on a board, there is a menu and a some duty free shopping propositions. For Jakarta-Denpasar-Jakarta it was around 1million 500 thousands indo rupiah which is around 100$. Cheap and fast.

Date of travel: October 2018
Asia Economy Jakarta - Denpasar
Helpful?
Thank sashakirik
Leshan, China
Level 6 Contributor
26 reviews
12 helpful votes
Reviewed 1 week ago

I traveled on Lion Air flight from Chengdu to Bangkok and back, The plane was very good (Boeing 737-800), seats were comforting. Good airline and good flight, we took off and landed on time, no delay, the air hostesses were lovely and very kind, I like it.

Date of travel: April 2018
Southeast Asia Economy Chengdu - Bangkok
Helpful?
Thank Shadi_Alkasim
2 reviews
1 helpful vote
Reviewed 1 week ago

I booked with trip.com...they were very unhelpful and extorted $55 for 15 kg. Lion refused to allow me to prebook luggage...this would have cost $25. However, on-line access never worked and emails to them received no reply. I learned from others that the cost of luggage with Lion at the airport is almost the same as the ticket cost. Please...

Date of travel: February 2019
More 
Southeast Asia Economy Kathmandu - Bangkok

Helpful?
Thank Ezme R
Palopo, Indonesia
Level 5 Contributor
53 reviews
Reviewed 2 weeks ago

Airlines are low-cost and have flight schedules to various cities that are very numerous and always crowded. His flight is now starting on time compared to before, which is often late. Paid baggage since January 2019.

Date of travel: January 2019
Domestic Economy Jakarta - Makassar
Helpful?
Thank hardy c
Level 1 Contributor
3 reviews
Reviewed 2 weeks ago

Booked my flight and paid for luggage as per website instructions only to be told on arrival that there is a "special fee" for surfboards of 200000IDR - the price of the ticket itself. This was not mentioned during the booking process. Staff were rude and unhelpful and the flight was delayed. If you have a surfboard Garuda run flights...

Date of travel: January 2019
More 
Asia Economy Colombo - Denpasar

Helpful?
Thank Justakook
Kamloops, Canada
Level 4 Contributor
37 reviews
15 helpful votes
Reviewed 3 weeks ago

Judging by the other reviews, maybe we just got lucky, but I have nothing but good things to say about our Lion Air flight from Lombok to Bali. We booked through a travel agent in Lombok which was very easy and a one way flight was under $30CAN!! Yes, you do pay by the kilo (about a dollar) for your...

Date of travel: January 2019
More 
Asia Economy Lombok - Denpasar

Helpful?
Thank GTslayer
Jakarta, Indonesia
Level 5 Contributor
71 reviews
10 helpful votes
Reviewed 3 weeks ago

Lion is famous with the delay flight... i book dps-jkt at 16.00 on sunday, a day before they text me that the flight will be at 14.55... so u=i have to get ready at 1.30 to airport. Untill then 15.00 they said its delay... do not know untill what time.... and finally they announce fligtwill be at 16.15. how come...

Date of travel: January 2019
More 
Southeast Asia Economy Denpasar - Jakarta

Helpful?
Thank widyastutii
Clifton Beach, Australia
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 weeks ago via mobile

Poor, we made a booking and were unable yo add baggage on the on-line system. I contacted the customer care centre by email who advise me to phone the 24-hour call centre to help. After waiting for a period pf time on-hold to the 24-hour call centre, I was informed that they could not help. Prepaid luggage could only be...

Date of travel: January 2019
More 
Asia Economy Jember - Denpasar

Helpful?
Thank 994jeffi
Sydney, Australia
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 3 weeks ago

During checkin was told I have to pay extra for my luggage they have a 0 weight allowance my bag was 18.9kg cost me extra 450,000 rupiah what a joke will never fly lion air wings ever again ,booked my ticket back with Garuda Flores to Bali 20kg bag limit +full service drinks food

Date of travel: January 2019
International Economy Lombok - Flores
Helpful?
Thank graham s
See travel tips for airlines
“They are rude and unhelpful....they do not care, except about getting as much money from you as possible”
ezmer2016, 1 week ago | Read review
“We recommend that you do a city check in at the Lion office so you don't get to the airport.”
156hardyc, 2 weeks ago | Read review
“just prepare if there will delay time”
widyastutii, 3 weeks ago | Read review
“Don't fly lion wings”
478grahams, 3 weeks ago | Read review
“Go with Guaruda”
Jakebali, Jan 9, 2019 | Read review
Show next 5 travel tips 5 of 10
About Lion Air
Jakarta-based Lion Air (JT) flies to about 40 destinations within Indonesia, as well as other points within Asia and the Middle East. The airline has hubs located at Jakarta's Soekarno–Hatta International Airport (CGK), Surabaya's Juanda International Airport (SUB), Batam's Hang Nadim International Airport (BTH) and Makassar's Sultan Hasanuddin Airport (UPG). Lion Air primarily flies planes configured with just an Economy Class cabin, although it also has some two-cabin (Business Class and Economy Class) planes. The airline also operates some subsidiaries, including Batik Air, Thai Lion Air, Malindo Air, Wings Air and Lion Bizjet.
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