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Lao Airlines


263 Reviews
Headquarters: 2 Pangkham Road Ban Xienghun, Vientiane BP 6441 Laos +856-21-513250 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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263 Reviews from our TripAdvisor Community

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263 reviews from our community

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All reviews Luang Prabang Vientiane Hanoi Bangkok Chiang Mai Pakse Siem Reap Savannakhet Singapore Phonsavan Luang Namtha Oudomxay
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Showing 160: English reviews
Vancouver, Canada
Level 6 Contributor
94 reviews
57 helpful votes
Reviewed yesterday
NEW

Flew Bangkok Suvarnabhumi (BKK) to Pakse and a few days later Pakse to Vientiene. Each flight under an hour. Both flights were ATR 72s twin turbo-prop. Flying at 16,000 feet-20,000 feet. Comfortable enough, one aisle, two seats each side. Not much shaking, propellers not particularly loud. Sandwich and non-alcohol drink served on BKK to Pakse. Very good for these days....

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Southeast Asia Economy Bangkok - Pakse

Helpful?
Thank GastownWanderer
Taunton, United Kingdom
Level 4 Contributor
28 reviews
4 helpful votes
Reviewed 4 days ago
NEW

An Airbus serves some of the frequent services on this route. Good legroom on board. In the short 30 minute flight there was just time for the cabin crew to distribute bottles of water. Plenty of room for wheelie baggage.

Domestic Economy Luang Prabang - Vientiane
Helpful?
Thank Kirton12
Western Australia, Australia
Level 6 Contributor
513 reviews
149 helpful votes
Reviewed 5 days ago
NEW

The only reason I scored this as an average was the fact the trip was only one hour long. They didn’t get a chance to get a higher score. Old plane but got us from A to B. Drinks and tuna roll included in price. Staff needed to smile.

Southeast Asia Economy Chiang Mai - Luang Prabang
Helpful?
Thank Jennifer D
Singapore, Singapore
Level 6 Contributor
252 reviews
86 helpful votes
Reviewed 1 week ago via mobile

I take this flight often due to limited service to the destination. The aircraft is small propeller ATR. The cabin does not look so well-maintained and it looks bit old. The crews are not so helpful. In one occasion, my seat was occupied by another passenger. I asked one of the creews to check, but she simply pointed the seat...

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Southeast Asia Economy Bangkok - Savannakhet

Helpful?
Thank ManngaDua
Hong Kong, China
Level 6 Contributor
120 reviews
14 helpful votes
Reviewed 1 week ago via mobile

It’s the only choice flying into Pakse. Air ticket is not cheap. Efficient check-in counter. No frills service on board. Crew members are friendly.

Southeast Asia Economy Bangkok - Pakse
Helpful?
Thank ShiningSchnee
Cairo, Egypt
Level 5 Contributor
85 reviews
15 helpful votes
Reviewed 3 weeks ago

I can't remember many & Trip is too short =1hr. & Not Cheap & Use it by accident, before 2 days fr. departure after Cancelling the same route Bus because of starting Vietnamise New Year? I can't remember a Problem & Bag 20kg +7kg & Snack, Not bad Taste (I think, Sandwitch & Drink) ... But, i still remeber the...

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Southeast Asia Economy Hanoi - Vientiane

Helpful?
Thank Hussam S
Level 5 Contributor
74 reviews
8 helpful votes
Reviewed 3 weeks ago via mobile

we didnt expected too much flying with a local national airline in laos but we really got surprised. the flight was really good, the service incredible! they really are a national airline with international standard!

Southeast Asia Economy Vientiane - Hanoi
Helpful?
1 Thank Fabzen93
Level 4 Contributor
32 reviews
16 helpful votes
Reviewed 3 weeks ago

Everything was fine with the flight. Nothing really great but nothing bad. Check in was easy. The counter didn't open until 2h before the flight. They say get to HAN early (good advice - emigration was a mess!), but if you get there too early the counter's not open. The airplane was fine. The crew was attentive but not particularly...

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Southeast Asia Economy Hanoi - Vientiane

Helpful?
1 Thank Scott W
King's Lynn, United Kingdom
Level 6 Contributor
330 reviews
107 helpful votes
Reviewed 4 weeks ago via mobile

Flew with this airline to the next part of our trip. The whole experience was very smooth from check in through to the flight. We left early which is a first in my experience. Although the flight was only 80 mins we were given a light snack and drinks. The crew were very friendly. Would recommend this airline. They fly...

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Southeast Asia Economy Luang Prabang - Hanoi

Helpful?
Thank Kathrynowl91
london
Level 6 Contributor
122 reviews
35 helpful votes
Reviewed 4 weeks ago

Tedious immigration from Vietnam to Laos but the flight/staff were ok for a local airline .The flights were on time on both occasions.

Southeast Asia Economy Siem Reap - Luang Prabang
Helpful?
Thank tjw_10
See travel tips for airlines
“Sit near back for quick exit to get through Immigration first.”
GastownWanderer, yesterday | Read review
“Try for a window seat, Laos has magnificent views.”
philter1000, Mar 13, 2018 | Read review
“If you are flying on an ATR try for a seat near the back as boarding and disembarking is through the rear.”
J4251COjohnh, Mar 3, 2018 | Read review
“Carry on luggage must be small otherwise has to leave for check in (but free up to 20 Kg.)”
tidn, Mar 2, 2018 | Read review
“Business class is at the back...they only use one door.”
Sawaddee, Feb 24, 2018 | Read review
Show next 5 travel tips 5 of 10
About Lao Airlines
Lao Airlines (QV) is the national airlines of Laos. It is headquartered in Vientiane and operates from a hub at the city's Wattay International Airport (VTE). The airline, which was founded in 1976, flies to seven domestic destinations, including Luang Prabang International Airport (LPQ), which the carrier has designated as a focus city. International flights include two destinations in Cambodia, four cities in China, one airport in Singapore, two in Thailand and two in South Korea. Lao Airlines also has codeshare agreements with Thai Airways (TG) and Vietnam Airlines (VN).
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