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KLM Royal Dutch Airlines


23,511 reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands 011 31 20 474 7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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23,511 Reviews from our TripAdvisor Community

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23,511 reviews from our community

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Showing 11,247: English reviews
Level 2 Contributor
5 reviews
Reviewed today
NEW

Service was excellent. Food was not good at all. Flight home got cancelled and was rerouted to London on British Airways. Had to rush at the airport to catch the flight to London since it was leaving earlier than our original flight.Thank God we went to the airport early.Long lay over in London.

Date of travel: January 2019
International Economy Toronto - Barcelona
Helpful?
Thank AlitaS6
Stafford, United Kingdom
Level 6 Contributor
110 reviews
25 helpful votes
Reviewed today
NEW

There was a short flight to Amsterdam. This was fine, except that it seemed to take an unusually long time to complete boarding. Flight to San Jose was good, despite the length of the journey. Comfortable seats, leg room was fine. Windows which adjust the amount of sunlight, without blinds. Service was excellent. The food was good throughout, personally we...

Date of travel: November 2018
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International Economy London - San Jose

Helpful?
Thank Smokie24
Santa Rosa, California
Level 6 Contributor
149 reviews
40 helpful votes
Reviewed today
NEW

I flew economy with an upgrade to economy plus. There used to be a time when paying extra money for this upgrade was totally worth it. This time, not much extra room, tiny earbuds that don’t fit in my ears, they used to give you ear phones in this class.... I’m very disappointed because this was my favorite airline company,...

Date of travel: February 2019
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International Economy San Francisco - Bergen

Helpful?
Thank BFK123
Benissa, Spain
Level 5 Contributor
56 reviews
18 helpful votes
Reviewed today
NEW

Same as usual, you do not fly KLM for quality on board, but for reliability. Even you do pay extra for confort seat, the seats are very small and unconfortable. The food is very poor: no choice, cheap and not tasty at all. The stop-over in Taipeh is very disturbing, you have to carry all your stuff out of the...

Date of travel: February 2019
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International Economy Manila - Valencia

Helpful?
Thank lucastintin
Singapore, Singapore
Level 4 Contributor
21 reviews
17 helpful votes
Reviewed today
NEW
via mobile

One of the affordable way to fly business to Bali from Singapore. Lots of Dutch travelers as it is a fifth freedom flight. The service was expected of a European airline. Food was slightly above average. Every business class passengers get a delft house with gin inside.

Date of travel: February 2019
Asia Business Class Singapore - Denpasar
Helpful?
Thank Herwie
Houston, Texas
Level 4 Contributor
31 reviews
21 helpful votes
Reviewed yesterday
NEW

Best European Airlines so far, better then Air France, Lufthansa or others... To compare to other I prefer Air Korea, JAL, Thai Air, but for European destinations is a good value..95% on time;

Date of travel: October 2018
International Economy Houston - Amsterdam
Helpful?
Thank MAXHouston
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

I was very pleasantly surprised with the overall experience. Past few years I have only been using Emirates. But as the tickets are getting pricey, wanted to try out other options. KLM offered the best price and connectivity options. The planes were not new but clean and decent. Food was good and very good. I was surprised with the great...

Date of travel: February 2019
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International Economy Johannesburg - Toronto

Helpful?
Thank thirdmind5
Wolverhampton, United Kingdom
Level 6 Contributor
123 reviews
58 helpful votes
Reviewed yesterday
NEW
via mobile

I booked two of the same flights and they sorted it within 10 seconds! Unbelievable customer service, 100% would recommend!

Date of travel: February 2019
Europe Economy Birmingham - Amsterdam
Helpful?
Thank _jesswilliamss
Derbyshire, United Kingdom
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed yesterday
NEW

Because BA no longer fly to Calgary we flew KLM in January. The flight from Manchester to Schiphol was very good, great service and good food. The flight to Calgary from Schiphol was not quite up to standard although it was better than our return flight from Calgary which left a lot to be desired. Staff outbound friendly and welcoming...

Date of travel: January 2019
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International Business Class Manchester - Calgary

Helpful?
1 Thank skistar2018
Warsaw, Poland
Level 4 Contributor
24 reviews
14 helpful votes
Reviewed yesterday
NEW

Two years ago I had a pleasure to fly to Atlanta from Warsaw on board KLM plane and it was great. Polite crew constantly asking questions whether passengers don't need anything and distributing water and snacks. The entertainment system offer was superb and I was actually looking forward to flying this year regardless of jet lag and other inconveniences. Unfortunately...

Date of travel: February 2019
More 
International Economy Warsaw - Atlanta

Helpful?
Thank MonikaAbbas
See travel tips for airlines
“Always go to the airport early.”
AlitaS6, today | Read review
“Check with Seat Guru and type of plane before choosing a seat.”
BFK123, today | Read review
“Best Airline if travelling from IAH to European large hub which is Amsterdam”
MAXHouston, yesterday | Read review
“Possibly learn Dutch as they seemed to get the best service”
skistar2018, yesterday | Read review
“Choose a different airline if you are not familiar with American standards”
MonikaAbbas, yesterday | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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