We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

KLM Royal Dutch Airlines

33,621 reviews
Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP
Overview
4.033,621 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Airline Deals
Search KLM Royal Dutch Airlines flights
Full view
About KLM Royal Dutch Airlines

Airline Alliance

SkyTeam
Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP

Airline Summary

The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.
Read more
Airline Deals
Search KLM Royal Dutch Airlines flights
33621Reviews
6834Photos
100Tips
Traveler rating
  • 13,356
  • 10,166
  • 3,621
  • 1,764
  • 4,714
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Martin Lorenze R wrote a review Feb 2024
1 contribution
Amsterdam - Toronto
International
My old and retired Mom and Dad had a flight going back from Amsterdam to Toronto. We had specifically asked for Halal/Vegetarian meal, but nothing was served. Not even a bread and worst not even a drink was served to my parents. They had a horrible attitude and treated my parents differently compared to other passengers just because they are Muslims. Whoever is wearing hijab, they treat them badly. They even broke my mom's wheelchair. I would not recommend this airline again to my family and friends and especially to my Muslim brothers and sisters. I do not want them to experience what my parents had experienced.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Graeme wrote a review Feb 2024
8 contributions6 helpful votes
Calgary - Glasgow
USA
Unfortunately it's a one star review based on very poor customer service / options. My layover in Schiphol has gone from a manageable couple of hours to seven and a half hours. Okay I can accept flights get cancelled etc. The issue is it is impossible to get any lounge access via my FlyingBlue account or My Trip page once logged in. Every avenue I try takes me back to My Trip and no option to add lounge access. It is also impossible to contact someone to sort this out. Cancelled flights okay - ignoring a passenger doing their best to alleviate the street not good at all.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Poazon k wrote a review Feb 2024
1 contribution
Bristol - Luxembourg
Europe
They wrongfully denied me to check in and they refused to refund my money. Worst customer service ever, never again!! Please run away from them.
Read more
Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Reservarlden wrote a review Feb 2024
London, United Kingdom354 contributions52 helpful votes
Amsterdam - Stockholm
Europe
This was my first flight with KLM and I was extremely impressed with the complete service. Flight crew extremely attentive and pleasant, flight was punctual, seating and everything on board was perfect. Will use again.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Kofi A wrote a review Feb 2024
1 contribution
London - Accra
International
I have never had any issues with the airline until today. I purchased extra baggage at £46. To my surprise, the system used up my air miles worth £185. I called up to complain and was told by the staff that nothing could be done about it. It was very upsetting because I had purchased the air miles a few minutes before I bought the extra luggage. I have hit a brick wall trying to explain it to anyone at the airline. I don't think I'll be travelling with them again.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveler Photos
avatar-image
avatar-image
tasty food
avatar-image
Flight to St Martin
avatar-image
avatar-image
PreviousNext
123456
avatar-image
Kofi A wrote a tip Feb 2024
"Don't have air miles in your account when buying extras"
avatar-image
Christian N wrote a tip Feb 2024
"The check-in agent didn't allow me to check in and close the check-in desk while I was around. I was asked to pay another 1000dollars "
avatar-image
Bala wrote a tip Feb 2024
"pre order your food as they do not much selection, buy your own fragile sricker, usb port might not be working so being your adapter"
avatar-image
Caroline P wrote a tip Feb 2024
"Stay clear of KLM and their torturous seats."
avatar-image
lori270 wrote a tip Feb 2024
"Stay away they cancel flights and then refuse to reimburse for out of pocket expenses!"
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register KLM Royal Dutch Airlines

Search flights

Round TripOne-wayMulti-city
Depart
Fri, 3/15
Return
Fri, 3/22
Travelers
1, Economy