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JetBlue

20,742 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101
Overview
3.520,742 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
Customer service
Value for money
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Food and beverage
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About JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101

Airline Summary

JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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20742Reviews
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Popular mentions
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Athenea V wrote a review Yesterday
1 contribution
New York City - Cancun
Mexico
Terrible airline, horrible service from flight attendants, really rude, disrespectful and racist! Flight was nearly empty and they wouldn’t allow you to change your seat due to the fact the person sitting next was without their shoes and smelled really bad. Flight attendants said no one could move or the plane would lose balance which is completely absurd! Also very rude service when giving the snacks, wouldn’t even bother to tell you what’s available just said read the menu and left making faces. By far the worst experience! Not booking jetblue ever again. Would not recommend!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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manny f wrote a review Yesterday
Florida44 contributions36 helpful votes
Fort Lauderdale - Cancun
Mexico
JetBlue vacation packages, it is the worst decision you should make, I bought a package that includes flight, hotel and ground transfer in Cancun Mexico, I chose the places that I thought were available on the plane, when I finished my reservation and paid what was agreed upon online I went to the page again to see my reservation status, they changed the places on the plane that I chose, let me know, neither by email nor by calls, then the room I bought from them was a room that had an additional charge because that one has pool in the front, it cost us US$138.00 more, but at the hotel we only had the single room, I called several times to complain and the only thing they told me was an error on our website, but they did not return the money we paid either. more for the room.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shannon wrote a review Yesterday
Bellevue, Washington35 contributions2 helpful votes
London - Seattle
International
The customer service over the phone and website is horrible. Every time I have had to make a change and call the customer service its been a minimum hour process. I've been hung up on several times while waiting on hold. Customer service needs to move to US and website needs a more efficient upgrade to work better and faster. I fly frequently on Alaska and can't help but compare the services and wish I didn't have the Jetblue card and could fly everywhere with them. The service in person/in flight is actually pretty good but it needs to match the same level of service to its online/website presence.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mary F wrote a review Yesterday
1 contribution
San Juan - New York City
International
I arrive to fl and I did 5 hours waiting for the flight they change the gate and I miss my plane this people are very rude at the counter talking playing around with passengers saying so words laughing at loud like they were at the park, now am stock here into 4 pm for the next plane. With our money to eat or anything plus had to change the greyhound bus the I had to pay extra because I live in roc NY now I will arrive at home tomorrow with money. Thank you for been so professional.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John H wrote a review May 20
5 contributions
Boston - Syracuse
Domestic
Flight crew and airport crew members were good. Attempting to get issues resolved on line or by phone were dismal. Most that I spoke to spoke little or poor english. Impossible to find an email address in an attempt to resolve an issue.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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She cost more than us yet wasn’t allowed in her travel bag on lap ! She should have gotten her own seat
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Flight crew wrote a note for me!
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Flight crew wrote a note for me!
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Seat back screens
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123456
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manny f wrote a tip Yesterday
"Do not buy a vacation package, buy everything separately, flight, hotel and so on."
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Shannon wrote a tip Yesterday
"The website & customer service (over the phone) needs major improvement. I'm so tired of customer service hanging up on me!!!!!!!"
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mary F wrote a tip Yesterday
"Better attitude and notified any changes"
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John H wrote a tip May 20
"Don't fly JetBlue if you can avoid it."
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miguel c wrote a tip May 20
"Not a good air travel if u have commitments"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: ₱1,745
2th checked bag: ₱2,326
3th checked bag: ₱8,723
4th checked bag: ₱8,723
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: ₱1,745
2th checked bag: ₱2,326
3th checked bag: ₱8,723
4th checked bag: ₱8,723
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Wed, 6/5
Return
Wed, 6/12
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1, Economy