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Iberia


11,105 reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain +34-901-111-500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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11,105 Reviews from our TripAdvisor Community

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11,105 reviews from our community

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Showing 2,447: English reviews
Brentwood, California
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed today
NEW

Booked for coming home flight after 2 week Spain vacation. Thought I had reserved seats but evidently they changed planes and never notified me so the night before the flight I found out I did not have my seats reserved. Was told I would have to get to the airport early as online check in was not available. Went ahead...

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International Economy Madrid - San Francisco

Helpful?
Thank Don M
Dallas
Level 3 Contributor
16 reviews
9 helpful votes
Reviewed today
NEW

Wow. That was bad. Air conditioning didn't work. They didn't have coffee on board. My wife left an item on the plane and they wouldn't go back and get it. They told her to fill out a form. The form was ignored. She was given a phone number that didn't work and an E-mail address that had been disconnected. Finally,...

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International Economy New York City - Madrid

Helpful?
Thank TheWarDog
Sydney, Australia
Level 6 Contributor
134 reviews
40 helpful votes
Reviewed today
NEW
via mobile

Our first flight with Iberia was a good one, we thought it would be on a Jet, but it was a prop. That really wasn't a big problem at all. All the staff we dealt with were very good. We would be happy to fly with them again.

Domestic Economy Seville - Valencia
Helpful?
Thank Peter J C
Berlin, Germany
Level 1 Contributor
3 reviews
Reviewed today
NEW
via mobile

Disappointing flight normal seat, no entertainment screen, no WiFi, food quality was less than I expected, drinks were ok, service was ok, but service started quite a few minutes after take off, other airlines serve drinks before take off, smooth journey and relatively comfortable, but I never really felt that I was flying business.

Europe Business Class Madrid - Dusseldorf
Helpful?
Thank zalando2017
Berlin, Germany
Level 1 Contributor
3 reviews
Reviewed today
NEW
via mobile

Nice new modern Airbus, although it was a very long flight ( 14 hrs ) it was smooth and comfortable, pleasant polite flight crew, friendly service, food and drinks service was adequate, all in all a pleasant flight.

International Economy Madrid - Tokyo
Helpful?
Thank zalando2017
1 review
Reviewed today
NEW
via mobile

Travelled with Iberia from Amsterdam to London Luton. Boarding passes said to be present 40 mins before departure time for boarding, all passengers where sitting and waiting but airline staff showed up about 5 minutes before departure time and took forever to get organised for no apparent reason. Plane took about 20 mins to drive to the runway and pilot...

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Europe Economy Amsterdam - London

Helpful?
Thank Ned P
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

My husband and I took a fly from Zurich to Miami with a layover in Madrid, we arrived to the airport very early and they asked us if we could fly non-stop from Zurich to Miami with Swiss air since the fly was oversold, at the end the fly was not full and we flew in Iberia, the Iberia supervisor...

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International Economy Zurich - Miami

Helpful?
Thank Maria Elena H
Sydney, Australia
Level 4 Contributor
38 reviews
5 helpful votes
Reviewed yesterday
NEW

Staff had all their baggage in overhead lockers above us so we had to use locker a few seats down. when plane landed and was still taxiing, passengers behind us got up and took down their luggage and blocked the aisle. Despite the opening of overhead lockers whilst plane moving, which could have endangered other passengers, crew ignored. Also, we...

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Europe Business Class Madrid - Stockholm

Helpful?
Thank Ann B
Cajarc, France
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed yesterday
NEW

Flew on Iberia in December from Havana to Madrid in Business class. The lounge at Havana Airport could do with upgrading and Iberia should ensure that standards are satisfactory instead of blocked, dirty and out of service toilets. The real revelation was boarding an overnight flight to discover that the blankets had been used on the outward leg and simply...

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International Havana - Madrid

Helpful?
Thank Roger B
Los Gatos, California
2 reviews
Reviewed 2 days ago
NEW

Iberia changed planes and moved us from row 8 to row 60 saying they were the same! Not in my book! Also, be aware that every aisle seat along the outside rows has a metal box under it and you cannot stow your bag!

International Economy San Francisco - Madrid
Helpful?
Thank thepinetreecabin
See travel tips for airlines
“Avoid it !”
SusanitaLyon, 3 days ago | Read review
“Don't bring any luggage with you”
MarcelaG468, 5 days ago | Read review
“Give yourself plenty of time particularly at Madrid Barajas airport.”
nonamenonsense, 1 week ago | Read review
“At Madrid airport there are water fountains with bottle filling option, take some empty bottles to refill after security.”
Deanajapan2017, 1 week ago | Read review
“book it in advance”
jane5505, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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