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Garuda Indonesia


4,956 reviews
Headquarters: Soekamo-Hatta International Airport Cengkareng, Jakarta 19120 Indonesia +62-0-804-1-807-807 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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4,956 Reviews from our TripAdvisor Community

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4,956 reviews from our community

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Showing 2,686: English reviews
Level 6 Contributor
587 reviews
92 helpful votes
Reviewed today
NEW
via mobile

Garuda flies B777 with new business seat configuration. Flat seat compartment, all with aisle access to ensure privacy. Good inflight service and entertainment. However movie selection needs more frequent update. Nice and helpful inflight attendants. 13 hours passed quickly.

International Business Class Amsterdam - Jakarta
Helpful?
Thank Bobby S
Mildura, Australia
2 reviews
Reviewed today
NEW

When Tiger left us stranded in Adelaide I had to go to Sydney and go on to Bali via Garuda. Even though my booking agent messed up the booking the Management of Garuda did everything possible to get me on the flight I needed to be on. Cannot praise enough the efforts of the Garuda team and especially the gentleman...

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International Economy Sydney - Denpasar

Helpful?
Thank dennisj506
Level 2 Contributor
8 reviews
Reviewed today
NEW

Airline has improved, lots of leg room in economy, staff are very friendly, aircraft left on time and actually landed a bit early, eas a bonus. Food was not great , and never got asked for a hot drink. Movie entertainment needs more new releases. Would fly them again

International Economy Perth - Denpasar
Helpful?
Thank Karen G
Level 6 Contributor
587 reviews
92 helpful votes
Reviewed today
NEW
via mobile

Garuda flies B777 with new business class configuration. Flat seat compartment all with aisle access that maximize privacy. Direct flight Jakarta to London takes approx 14 hours. Good inflight service and entertainment. Nice and helpful inflight staffs. I'd prefer night departure hour (as oppose to current 11.30 morning) so that arrival in London in the morning. That's probably useful for...

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International Business Class Jakarta - London

Helpful?
Thank Bobby S
Perth
Level 6 Contributor
150 reviews
68 helpful votes
Reviewed today
NEW

I fly between Sumatra and Australia at least once every year, and this was my first time with Garuda. I had suffered a head injury while surfing in the Mentawai islands, and I asked for a quiet seat, and was given a whole row to myself on the Jakarta to Perth leg, which was very welcome. On all four flights...

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International Economy Padang - Perth

Helpful?
Thank scrib310
Bogor, Indonesia
Level 3 Contributor
23 reviews
2 helpful votes
Reviewed today
NEW

The flight have good inflight entertainment movies selections so our 8 hours trip is going seamlessly. The plane is quite old (A330-300 series) and we found the seat can not have the middle handrest lifted. It is a bit incovenience as our group have a 7 years old kid and she can not sleep leaning to her mother.... overall experience...

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North Asia Economy Jakarta - Seoul

Helpful?
Thank Hwiehien
Level 3 Contributor
17 reviews
4 helpful votes
Reviewed today
NEW

Always happy to fy Garuda, however, return flight to Perth was put back an hour making it very late/early morning getting home. Also had the opportunity to bid for upgrade for Business Class but unless the bid is substantial there is no way of being upgraded.

International Economy Perth - Denpasar
Helpful?
Thank June W
Daylesford, Australia
2 reviews
Reviewed today
NEW

I was very pleasantly suprised with my recent Garuda flight to Bali. From the extremely cheap flight ($635 Aus) return, to the very friendly and efficient check in at Melbourne and in Denpasar on my return . I didn't check a bag. The aircraft was clean and the cabin crew were lovely and welcoming, and we left as scheduled. My...

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International Economy Melbourne - Denpasar

Helpful?
Thank janmareebaxter
Kiama, Australia
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed today
NEW

I used Garuda Indonesia for my recent flight to Bali, being changed by Qantas the night before I flew out. The service was exceptional and I could not fault service.

International Economy Sydney - Denpasar
Helpful?
Thank bradkelleher63
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed today
NEW

Very efficient friendly staff who allowed bording to be easy and quick. Take off and touch down were on time. My only criticism is the tierd look of the aircraft.....an update is cetainly in need to highlight the airlines image.

International Economy Melbourne - Denpasar
Helpful?
Thank Nic N
See travel tips for airlines
“Do not hesitate to use Garuda Airlines for any travel. Truly one of the best.”
dennisj506, today | Read review
“Be on time.”
nicn825, today | Read review
“the Staff are so accomodating so ask for whatever you need at any time”
DebraR172, today | Read review
“if you have to go to other city,s or place,you orderin front and get good discount on the domestic flights”
jolijt11, today | Read review
“Do the online check in , its saves time lining up”
jimbelinda, today | Read review
Show next 5 travel tips 5 of 10
About Garuda Indonesia
Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.
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