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Garuda Indonesia

Headquarters: Soekamo-Hatta International Airport, Cengkareng, Jakarta Indonesia 19120

Overview

4.04.0 of 5 bubbles8,198 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom4.0 of 5 bubbles
Seat comfort4.0 of 5 bubbles
In-flight entertainment (WiFi, TV, movies)4.0 of 5 bubbles
Onboard Experience4.0 of 5 bubbles
Customer service4.0 of 5 bubbles
Value for money4.0 of 5 bubbles
Cleanliness4.5 of 5 bubbles
Check-in and boarding4.0 of 5 bubbles
Food and beverage4.0 of 5 bubbles
About Garuda Indonesia
Airline Alliance
SkyTeam

Airline Summary

Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.
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8,198Reviews
2,972Photos
100Tips
4.0
8,198
Excellent
3,907
Very good
2,727
Average
729
Poor
319
Terrible
516

Popular mentions


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laurentia
Jakarta, Indonesia
7 contributions
1.0 of 5 bubbles
Bad Service
Jakarta - SemarangDomestic
already get early queue for boarding and bring cabin, but cannot bring it. however other people that queue behind us, still can bring the cabin. such a bad service from garuda..
Date of travel: February 2025
Written February 9, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jayden Ho
Indonesia
19 contributions
4.0 of 5 bubbles
Honestly okay but don't get it wrong with riding smaller planes.
Denpasar - SurabayaSoutheast Asia
The flight was really good, we have our flight to be schedule on time and then the crew were really nice to me and other passenger, check in was okay but is not the worst of all. But what I don't like about is the inflight entertainment (only on the Boeing 737) because their touch respond is not quite GOOD because just using my hands to touch them is still cannot be responded only if i use my fingernails well but thats weird!, but still what a good airlines.
Date of travel: January 2025
4.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
4.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
4.0 of 5 bubbles
Food and Beverage
Written February 3, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Fat C
47 contributions
1.0 of 5 bubbles
Lousy entertainment and food
Singapore - SurabayaSoutheast Asia
How this airline can be ranked higher than Malaysia Airlines on Skytrax is beyond my wildest imagination. The food is bad, and after serving less than 10-rows of passengers, they ran out of food options. Entertainment is bad, the selection is too few and the movies that are available are ancient. MH at least has decent entertainment and food. We like to experience different airlines and so we chose Garuda over a similarly-priced SIA flight, which was a grave mistake. We are unlikely to choose Garuda if there are other national carriers offering similar prices to the airline.
Date of travel: January 2025
4.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
2.0 of 5 bubbles
Cleanliness
2.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written February 3, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Gareth H
1 contribution
5.0 of 5 bubbles
A great customer service experience
Melbourne - SingaporeInternational
I recently experienced a delay when travelling with Garuda. This delay made it challenging to make my connecting flight. Over the course of my flight I spoke to four of the flight staff all of whom had been fully briefed so I never had to re-tell my story or correct any misinterpretations. The team were polite, calm and reassuring in a situation that was extremely stressful for me. Once we arrived, Garuda had communicated with my next airline and arranged for me to be met, whisked through the airport, sped through customs and security and on to my next flight . . . with my luggage! I thought Garuda did an extraordinary job and I was so impressed by their customer service and dedication to doing what they could to help me. I am very grateful to Garuda and the crew of flight GA717. Thank you and happy new year!
Date of travel: December 2024
5.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written January 26, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

davidtinmiami
Miami, Florida
26 contributions
1.0 of 5 bubbles
Really unhappy with these people.
Denpasar - YogyakartaSoutheast Asia
They canceled our flight, put us on a flight for a different day that doesn't work for us, and refused to refund our money. I booked directly with Garuda, and they are the ones who canceled the flight. We rescheduled on Lion Air, but Garuda has stolen our money.
Date of travel: January 2025
1.0 of 5 bubbles
Customer service
Written January 26, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Business class (A330-200) #2
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Fruit juice (Martebe, Kedondong)
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Showing results 1-5 of 2,972
Paul S
Cala en Porter, Spain
1261 contributions
2.0 of 5 bubbles
Use another carrier
Read full review

Joshua T
1 contribution
1.0 of 5 bubbles
And airline that doesnt have common sense... even budget airlines operates better than this National Carrier. Don't fly with them!!!
Read full review

Dessa B
20 contributions
1.0 of 5 bubbles
Best tip: Fly on a different airline
Read full review

Garry K
17 contributions
1.0 of 5 bubbles
Avoid, you will not receive your luggage in 1 piece and they will not take any responsibility even though. Customer service is non existent
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Odyssey06875335007
1 contribution
1.0 of 5 bubbles
DONT FLY WITH GARUDA AIRLINE
Read full review

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