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Garuda Indonesia


5,050 reviews
Headquarters: Soekamo-Hatta International Airport Cengkareng, Jakarta 19120 Indonesia +62-0-804-1-807-807 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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5,050 Reviews from our TripAdvisor Community

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5,050 reviews from our community

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Showing 2,743: English reviews
Perth, Australia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW

We have flown business with Garuda last year it was better than Singapore Airline The staff And flight crew are terrific

International Economy Perth - Balikpapan
Helpful?
Thank Trevor S
Perth, Australia
Level 3 Contributor
22 reviews
14 helpful votes
Reviewed today
NEW
via mobile

Paid for upgrade day before flight at great price, this time being able to use Qantas lounge prior to departure. Best way to start holiday having lounge access, easy boarding and then luxury on board. Garuda business class seats were wider with more room between seats compared to Emirates or Swiss Air flights to Europe. Service was fantastic, could not...

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International Business Class Perth - Denpasar

Helpful?
Thank Rafferty8
Barham, Australia
Level 2 Contributor
6 reviews
Reviewed today
NEW

Everything about this airline was excellent. The hostesses was amazing, awesome food and entertainment was great

International Economy Melbourne - Denpasar
Helpful?
Thank Alley F
Nusa Dua
Level 3 Contributor
12 reviews
10 helpful votes
Reviewed today
NEW

After a very busy business trip to Jepara we(my wife and our 26 year old son) where early at the airport waiting for our flight. Somehow we missed our boarding call and when they finally called our names we rushed to the plan. All this was rather hectic. In the plane our son resized that his ($6000 expansive) canon camera...

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Asia Economy Semarang - Denpasar

Helpful?
Thank HeinzvonHolzen
Secret Harbour, Australia
Level 3 Contributor
12 reviews
11 helpful votes
Reviewed today
NEW

On my trip to Bali I had the opportunity to fly both airlines as I had to make a quick trip back to Perth the first weekend. Garuda. Had more legroom, was cleaner, searved a nice meal and the option of watching large number of latest moves, tv series etc.we were also allowed up to 30 Kls of luggage. Air...

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International Economy Perth - Denpasar

Helpful?
Thank Derek J
Mandurah, Australia
Level 4 Contributor
21 reviews
4 helpful votes
Reviewed today
NEW

Departure times are excellent, luggage allowance is massive and food on board was great. Hostesses are lovely.

International Economy Perth - Padang Sidempuan
Helpful?
Thank Helen G
Level 1 Contributor
3 reviews
Reviewed today
NEW

This was the first time i actually liked a flight. The food quality was above average, the staff was very nice and helpful, and boarding was pretty quick. The in-flight entertainment has quite a few new movies on it, so that made the long flight a lot better for us. Also, we were in economy class, but since we had...

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International Economy Amsterdam - Bangkok

Helpful?
Thank Wouter d
Level 1 Contributor
3 reviews
Reviewed today
NEW

Very good flight from Amsterdam non-stop to Jakarta. The service on board is very good and the cabin crew very friendly. Food on board is also very tasty!

International Economy Amsterdam - Jakarta
Helpful?
Thank John E
Jkt Sel
Level 4 Contributor
36 reviews
13 helpful votes
Reviewed today
NEW
via mobile

I used to fly with Garuda, for both business and leisure. Latest was using Garuda to Bali with my family and 2 toddlers. I booked flight with A330-300 airbus type, really convenient seats, nice food (standard), and importantly good services from stewardess. The flight are always ontime.

Asia Economy Jakarta - Denpasar
Helpful?
Thank Adrianus H
Sydney, Australia
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed today
NEW

The flight was ok on time but seat allocation is not great, trying to do internet seat allocation was unreasonable asking over $70 to get a reasonable seat. The whole experience was tiring and very forgetable.

International Economy Sydney - Denpasar
Helpful?
Thank Kevin O
See travel tips for airlines
“Pay a little more and you get great service and an airline that is on time”
HeinzvonHolzen, today | Read review
“My rating was for Garuda”
425derekj, today | Read review
“Paid a little bit extra and enjoy the service.”
875heleng, today | Read review
“When returning from bali you go through 3 lots of security the last at the gate for boarding is a joke. Security staff were rude and abrupt.”
reddog303, today | Read review
“Book early”
cosbycount1, yesterday | Read review
Show next 5 travel tips 5 of 10
About Garuda Indonesia
Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.
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