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Garuda Indonesia


6,726 reviews
Headquarters: Soekamo-Hatta International Airport Cengkareng, Jakarta 19120 Indonesia 011 62 804 180 7807 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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6,726 Reviews from our TripAdvisor Community

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6,726 reviews from our community

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Showing 3,832: English reviews
Cromer
Level 4 Contributor
41 reviews
7 helpful votes
Reviewed 2 days ago
NEW

We have always flown Jetstar to Bali until the last couple of years, where we changed to Garuda. While we didn't particularly have any problem with Jetstar (quite the opposite) but their prices to Bali have gone through the roof and the little bit extra to fly Garuda is by far worth it. The service, extra smiles, little extra things...

Date of travel: December 2018
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International Economy Sydney - Denpasar

Helpful?
Thank Chris H
São Paulo, São Paulo, Brazil
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed 2 days ago
NEW

I cancel 2 tickets with a week before the flight, got promises 70% refund for both, (i did have the insurance it would cover the other 30%) but after almost 6 months from it, I couldn't get my money back yet, they play with me through emails and keep me out of reach. They are an overpriced company in Indonesia...

Date of travel: September 2018
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Southeast Asia Economy Denpasar - Bima

Helpful?
Thank Tomás Do Prado C
Level 1 Contributor
2 reviews
Reviewed 3 days ago
NEW
via mobile

Formerly this PLATINUM domestic lounge served just a so so food. But still i feel the speciality of being platinum garuda member. The lounge is the nearest one as you reach from xray scan. but today i am really surprised and shocked because this platinum lounge now serving NO FOOD and you have to walk like 60meters away to reach...

Date of travel: March 2019
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Domestic Economy Jakarta - Bandar Lampung

Helpful?
Thank Z846IGlaurat
Mandurah, Australia
Level 3 Contributor
16 reviews
17 helpful votes
Reviewed 3 days ago
NEW

had to change departure dates, went into the office in Kuta. it was done and organized within 10 minutes. very efficient. and the price was so reasonable..very happy with the service..

Date of travel: March 2019
International Economy Denpasar - Perth
Helpful?
Thank honess2
Chicago, Illinois
Level 2 Contributor
9 reviews
5 helpful votes
Reviewed 4 days ago
NEW

I travelled with Garuda from London to Sydney, and back again between February and March this year. I have been travelling as a digital nomad for 5 years now, and ever have I ever ruled out flying with an airline again, until now. It's normal to get a rough flight, but otherwise good service with an airline, but never have...

Date of travel: March 2019
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International Economy London - Sydney

Helpful?
Thank mollymanwill
Paris, France
Level 6 Contributor
173 reviews
43 helpful votes
Reviewed 4 days ago
NEW

The flight was on time. It was pretty empty so many people managed to get a full 3-seat row and enjoyed the night. I had an emergency exit seat with a lot of room for my legs.

Date of travel: March 2019
North Asia Economy Denpasar - Beijing
Helpful?
Thank BlaiseParis
Croydon, Australia
Level 6 Contributor
157 reviews
63 helpful votes
Reviewed 5 days ago
NEW

hassle free, knees didnt reach the seat in front while sitting, decent movies, food good - for an airline. on time everytime

Date of travel: March 2019
International Economy Melbourne - Denpasar
Helpful?
Thank Milligate
Jakarta, Indonesia
Level 3 Contributor
8 reviews
8 helpful votes
Reviewed 5 days ago
NEW
via mobile

Garuda is our top list to fly across Indonesia. The price is more expensive than the other flights company operated in the country but we choose for excellent service, safety feeling and Garuda offers them.

Date of travel: April 2018
Domestic Economy Makassar - Jakarta
Helpful?
Thank Rahe_Lewi
2 reviews
Reviewed 5 days ago
NEW
via mobile

Gia is the best. My travelkingnfelling comfortable. Very delicious meal and revimended for all of you to use GIA flying everywhete...

Date of travel: March 2019
Southeast Asia Economy Bandung - Singapore
Helpful?
Thank eleonora a
1 review
Reviewed 5 days ago
NEW

This airline is never on time, never takes accountability or explains delays. Shocking customer service when you miss your connection despite leaving more than the recommended (and you would think excessive three hours between flights). Every landing is bumpy so questionable safety. I only fly them out of necessity to remote locations as part of my job but will be...

Date of travel: March 2019
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Domestic Economy Yogyakarta Region - Jakarta

Helpful?
Thank MKBHK
See travel tips for airlines
“choose another company to fly.”
tom_sdopradoc, 2 days ago | Read review
“no dramas whatsoever, have flown Garuda numerous times to Bali..may not be the cheapest, but they get you there on time.”
honess2, 3 days ago | Read review
“Don't fly with them!”
mollymanwill, 4 days ago | Read review
“Don't fly with them unless you have a lot of time to accommodate their lack of communication and reliability.”
MKBHK, 5 days ago | Read review
“on time schedule, very good staff, amazing in flight entertainment”
imron_aja, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About Garuda Indonesia
Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.
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