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Garuda Indonesia


4,443 Reviews
Headquarters: Soekamo-Hatta International Airport Cengkareng, Jakarta 19120 Indonesia +62-0-804-1-807-807 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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4,443 Reviews from our TripAdvisor Community

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4,443 reviews from our community

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Showing 2,350: English reviews
Jakarta, Indonesia
Level 6 Contributor
141 reviews
108 helpful votes
Reviewed 3 days ago
NEW

The 24h prior self check in worked seamlessly. We could picked seats as well. The check in process smooth. Flight departed punctual on time. Flight foods are nice and edible with free flow drinks as usual. Arrived at destination also on time. Overall a nice flying experience. Smooth as always with Garuda Indonesia.

Domestic Economy Jakarta - Medan
Helpful?
Thank arieflaksono
Level 3 Contributor
12 reviews
6 helpful votes
Reviewed 3 days ago
NEW

I am a regular traveler and loves traveling around the world , but when I travel to Indonesia I always chose Garuda Airline . I really found that GA is among the best airline I have ever been flying with . Now it is my favorite airline so far. Thank you GA and keep on and the best of luck...

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International Business Class Jeddah - Jakarta

Helpful?
Thank 319anast
A TripAdvisor Member
Reviewed 3 days ago
NEW
via mobile

This is my first time using Garuda airlines and I enjoyed it so much. No delay, ground staff and cabin crew are so nice. And they served us nasi kuning with fish (i dont know what is that but it’s soooo goooood) makes me want to have one extra meal. The weather was not so good but we dont feel...

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Domestic Economy Jakarta - Labuan Bajo

Helpful?
Thank A TripAdvisor Member
Sydney, Australia
Level 5 Contributor
83 reviews
29 helpful votes
Reviewed 3 days ago
NEW

This was my first business class flight on GA, and having been fortunate to travel on many business class and a couple of first class upgrades on other airlines (eg QF, EK, CX, SQ, BA), my expectations were tempered and I was overall happy for the red-eye CGK-SYD on an A330-300. (BTW, I did not have a choice on airlines)...

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International Business Class Jakarta - Sydney

Helpful?
Thank RRY_11
Sydney, Australia
Level 6 Contributor
98 reviews
64 helpful votes
Reviewed 3 days ago
NEW

This is our first time with Garuda and it was very impressive. The seats were quite spacious, service was friendly and efficient. Would definitely fly this airline over the budget airline. Only disappointment was that there were no in-seat USB charging ports, even though my research online indicated there would be.

International Economy Sydney - Denpasar
Helpful?
Thank Li_Li
Adelaide, Australia
Level 4 Contributor
34 reviews
5 helpful votes
Reviewed 5 days ago
NEW

Very comfortable seat in business class. Service was excellent! Happy with Garuda. Flying on high season, I saw that the airline moved some pessangers from economy to the business class. Not to bad to get free upgrade. So far so good. More expensive compared to other local (Indonesia) airline but worth it.

Southeast Asia Business Class Singapore - Yogyakarta
Helpful?
Thank BlossomCheery
Jakarta, Indonesia
Level 5 Contributor
23 reviews
6 helpful votes
Reviewed 5 days ago
NEW
via mobile

Overall, while Garuda is probably the best airline in Indonesia, it’s international business class to and from Australia was hands-down the poorest quality and service I have ever experienced. There’s probably a reason it is half the price of its Australian competitor. For starters, we took an evening flight from Jakarta to Melbourne at 9pm. We were excited and got...

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International Business Class Jakarta - Melbourne

Helpful?
Thank Brian M
Forresters Beach, Australia
Level 5 Contributor
52 reviews
9 helpful votes
Reviewed 5 days ago
NEW

Very comfortable journey, friendly efficient service before and during the flight. We have found this airline to be the one to pick when travelling to Bali, especially during the recent issues with the volcano. When we return to Bali Garuda is the airline choice for us.

International Business Class Sydney - Denpasar
Helpful?
Thank Steve G
Wassenaar, The Netherlands
Level 6 Contributor
235 reviews
102 helpful votes
Reviewed 6 days ago
NEW

Flying from the new Terminal 3 in Jakarta was very positive. It is huge, well appointed and efficient. We needed a wheelchair for an elderly person in our group and received preferential treatment because of that. Service on board was friendly and enough legroom for a short flight. Same for return flight. Will fly Garuda with pleasure again!

Domestic Economy Jakarta - Yogyakarta
Helpful?
Thank Evi55
Asia
Level 4 Contributor
27 reviews
6 helpful votes
Reviewed 6 days ago
NEW

I have to say, I booked this flight with low expectations especially since they fly out of T2 and not T1 where China Eastern has their pretty decent lounge and check in experience, but the China Eastern flight was horribly timed. So fast forward to boarding; I was the first to get on, but the cabin crew seemed unfazed and...

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Southeast Asia Business Class Shanghai - Jakarta

Helpful?
Thank SGdweller
See travel tips for airlines
“Excellent Airline”
319anast, 3 days ago | Read review
“Garuda Airport can be a bit confusing, make sure you don't get lost.”
Rebbie_Ng, 1 week ago | Read review
“Book earlier to save cost.”
490fakhruddina, 1 week ago | Read review
“check in online and choose your seats”
wunderlust18, 1 week ago | Read review
“you can have online check in 24 hours before flight, so you can choose the seat”
shiinal, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About Garuda Indonesia
Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.
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