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Etihad Airways


7,731 Reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates +971-02-5990000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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7,731 Reviews from our TripAdvisor Community

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7,731 reviews from our community

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Showing 5,327: English reviews
Dubai, United Arab Emirates
Level 6 Contributor
127 reviews
45 helpful votes
Reviewed today
NEW

First time flying business class with Etihad and have absolutely no complaints. Everything was as it should be and love the free chauffeur to and from the airport. Food and service were great. I like the fact that if you want to sleep they leave you alone until you are ready to be served. This is not how all business...

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International Business Class Abu Dhabi - New York City

Helpful?
Thank tpbruce
South Africa
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed yesterday
NEW

We have never been so uncomfortable on a flight as we were on Etihad. The planes were old and the seat worn that you could feel the bottom of the seat. Its either freezing cold or boiling hot. We had window seats and it was boiling hot - the people in the middle seats all had blankets while we sat...

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International Economy Johannesburg - Phuket

Helpful?
1 Thank Sharlene R
Woodford, Virginia
Level 6 Contributor
177 reviews
16 helpful votes
Reviewed yesterday
NEW

The service outstanding. The plane comfortable. I just can't say enough about the crew their true professionals.

International Economy Washington DC - Bangkok
Helpful?
1 Thank richlee1975
Edinburgh
Level 5 Contributor
58 reviews
24 helpful votes
Reviewed yesterday
NEW

Arrived Edinburgh airport and waiting on flight. 30 mins before departure told of possible delay. An hour later told we were to be bussed to Manchester. Arrived there an told that instead of one stop at Abu Dhabi we would have additional stop in Bangkok.

International Economy Edinburgh - Melbourne
Helpful?
Thank Andrewmoncur1
Etihad Airways, Manager at Etihad Airways, responded to this review

Hi Andrew, We are sincerely sorry for the inconvenience, please submit your feedback through our website http://bitly.com/2y4YamV so that our guest relations team can investigate it for you. Thanks *Bob

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International Economy Edinburgh - Melbourne

Edinburgh, United Kingdom
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

This time last year we did the same trip and it was excellent. Not so this time I am sorry to say! Baggage drop was fine but check in was a shambles. We were squeezed into a small corner of the airport with no tannoy. Nobody could hear which row was being called hence the chaos. Once on the plane...

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International Economy Edinburgh - Abu Dhabi

Helpful?
Thank Christine396
Etihad Airways, Manager at Etihad Airways, responded to this review

Hi Christine, We are sorry to hear of your experience. Please submit your feedback through our website http://bitly.com/2y4YamV so that our guest relations team can investigate it for you. Thanks *Bob

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International Economy Edinburgh - Abu Dhabi

Toronto, Canada
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed yesterday
NEW

If you've been reading the reviews here you already know that the food sucks, economy seating sucks, etihad sucks, but trust me when I say this, nothing about Etihad sucks more than it's flight attendants and their wretched attitude. I traveled to Abu Dhabi from Toronto and then back from Abu Dhabi to Toronto. I saw the EXACT SAME CREW...

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International Economy Toronto - Abu Dhabi

Helpful?
Thank Journee80
Etihad Airways, Manager at Etihad Airways, responded to this review

We are sorry that you were not satisfied with the provided service on board. Please submit your feedback through our website http://bitly.com/2y4YamV so that our guest relations team can investigate it for you. Thanks *Bob

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International Economy Toronto - Abu Dhabi

Cambridgeshire, United Kingdom
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed yesterday
NEW

This was my third business class flight with Etihad and whilst I still think they are ahead of many others, their standards are slipping a bit. On previous flights, the Food and Beverage Manager spent time with me explaining the menu and the service,(both were excellent) and through out the flight would check if I needed anything, but not in...

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International Business Class Edinburgh - Kuala Lumpur

Helpful?
Thank jaybien13
Etihad Airways, Manager at Etihad Airways, responded to this review

We are sorry for this. Please submit your feedback through our website http://bitly.com/2y4YamV so that our guest relations team can investigate it for you. Thanks *Bob

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International Business Class Edinburgh - Kuala Lumpur

Level 3 Contributor
16 reviews
1 helpful vote
Reviewed yesterday
NEW

It was amazing, the stewardess, the food and the seats were very well equipped. Inflight wifi (quite expensive but there if you need it), power outlets and USB chargers on every seat were very nice and handy. The food was served very often and the stewardess were happy to help whenever you need it. We flew Qatar last time and...

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International Economy Sydney - Paris

Helpful?
1 Thank Mina S
Etihad Airways, Manager at Etihad Airways, responded to this review

We are happy that you have got good experience flying with us and cannot wait to see you on board again soon :) *Bob

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International Economy Sydney - Paris

London, United Kingdom
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

A wonderful experience flying on an A380 Airbus. As an economy passenger the staff and crew on the plane made you feel special. They are always helpful and full of knowledge and great wisdom. The seat on the plane are very spacious with lots of leg room. The food is excellent and they cater for all tastes. For those that...

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International Economy London - Phuket

Helpful?
Thank coggins196
Etihad Airways, Manager at Etihad Airways, responded to this review

Thank you for your nice words, we hope to see you on board again soon :) *Bob

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International Economy London - Phuket

2 reviews
Reviewed yesterday
NEW

Best Airline I have traveled. They upgraded me to business :). I am travelling with them again and would happily recommend.

International Economy Frankfurt - Manila
Helpful?
Thank Sabahul H
Etihad Airways, Manager at Etihad Airways, responded to this review

Thank you for your compliment Sabahul, we are glad that you had enjoyed flying with us and cannot wait to see you in our city again soon :) *Bob

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International Economy Frankfurt - Manila

See travel tips for airlines
“Fly with someone else”
Andrewmoncur1, yesterday | Read review
“Do not travel with Etihad, save your money”
Journee80, yesterday | Read review
“I have always chosen a window seat because of the privacy the pod gives and there is loads of room and they are very comfy”
jaybien13, yesterday | Read review
“The best seat are the outer seats near toilets so you do not disturb the person next to .you/”
coggins196, yesterday | Read review
“Nothing in particular. use other airlines if it is to dubai.”
fadias15, 2 days ago | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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