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Emirates

Headquarters: PO Box 686, Dubai United Arab Emirates

Overview

4.04.0 of 5 bubbles66,114 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom4.0 of 5 bubbles
Seat comfort4.0 of 5 bubbles
In-flight entertainment (WiFi, TV, movies)4.5 of 5 bubbles
Onboard Experience4.0 of 5 bubbles
Customer service4.0 of 5 bubbles
Value for money4.0 of 5 bubbles
Cleanliness4.5 of 5 bubbles
Check-in and boarding4.5 of 5 bubbles
Food and beverage4.0 of 5 bubbles
About Emirates

Airline Summary

United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country's two flag carriers. The airline operates non-stop flights to more than 140 destinations in 78 countries from its hub at the Dubai International Airport (DXB). It is one of just a few airlines that flies to six continents. The airline's fleet of aircraft consists primarily of three-class cabin configurations (First Class, Business Class and Economy Class) as well as some two-class aircraft (Business Class and Economy Class). Within its First Class cabin, there are several types of seating, including suites, flat beds and sleeper seats. Emirates operates 33 Emirates Lounges for First Class passengers, Business Class passengers and Skyward Gold members.
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66114Reviews
23473Photos
100Tips
4.0
66,114
Excellent
36,683
Very good
14,097
Average
6,012
Poor
3,233
Terrible
6,090

Popular mentions


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PBS KIDS D
1 contribution
4.0 of 5 bubbles
Great flight. Try to Improve more.
Dhaka City - MedinaInternational
I had a flight from Dhaka to Medina with a stop at Dubai. Both were Boeing 777s. And the flight from DAC-DXB was delayed unexpectedly. The legroom was good and the comfort was ok as usual. However I could not glue my eyes of the business class seats.The entertainment system and the food was the best in the flight. The crew was also kind. On the flight to Dubai they were pretty ignorant... They were giving out the food to all the passengers but directly passed us many times. But atlas we got our food after 30 mins-1hr. The crew on the second flight was kind. They offered me a plushy which was very kind of them. Thank you emirates for a good flight.
Date of travel: January 2025
Written January 17, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Cole M
Perth, Australia
2 contributions
1.0 of 5 bubbles
$8,500 worth of Lost Baggage - Zero Care
Lisbon - PerthInternational
Emirates have lost all trace of my baggage and have made no effort whatsoever to communicate with me about the status their search… utterly disgraceful. I will be following this up with a complete summary of events to show how unbelievably poor their service has been since returning from my trip. There is approx $8,500 worth of contents in my luggage some of which is irreplaceable. I’ve always enjoyed flying with Emirates, however after this experience I will never use them again.
Date of travel: January 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
3.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
3.0 of 5 bubbles
Food and Beverage
Written January 16, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

its m
1 contribution
1.0 of 5 bubbles
NEVER Emirate again!
Toronto - DubaiInternational
This is the WORST customer service in the world!! They damage our luggage in June 2024, admitted that it was completely their fault and asked me to file a complaint online; to date (Jan 2025) NOTHING not even a phone call back despite my numerous attempts to get a response. A number of customer service reps plus a few supervisors have taken my information with the promise that they will call me back within 24 hrs; 7 months later and still nothing. I will be taking every single person's name down and mentioning them here. We will NEVER fly Emirate again!!
Date of travel: June 2024
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
Written January 16, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sound M
4 contributions
5.0 of 5 bubbles
This is the best airlines on this planet!
Dubai - Kuala LumpurInternational
This is the best airlines on this planet! Movies, games, earphones, blankets, delicious airplane meals, comfortable seats whatever you need is there for you, cabin crew know many languages and all are very friendly and helpful🫶 Thank you so much 🙏
Date of travel: January 2025
Written January 16, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mal B
Artarmon, Australia
1058 contributions
5.0 of 5 bubbles
Another great flight
Valletta - DubaiInternational
Another great flight with excellent service and a well thought out menu and an entertainment system which is second to none. From embarkation to departure, there was nothing to fault.
Date of travel: December 2024
5.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
4.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written January 15, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Showing results 1-5 of 23,473
Shelomi B
1 contribution
5.0 of 5 bubbles
Try flying in A380 aircrafts it’s extremely comfortable!
Read full review

Ahmed M
1 contribution
1.0 of 5 bubbles
Trust me and don't book with them, Qatar Airlines has the best service and I can always cancel with full refund even 48 hours before flight!
Read full review

Sally F
3 contributions
1.0 of 5 bubbles
do not travel if you are with family or people whom need special care.
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Freeds D
3 contributions
1.0 of 5 bubbles
Don’t waste your money you can choose Qatar airways or any other even Egypt airline is better. This is ridiculously overpriced
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kevin d
11 contributions
1.0 of 5 bubbles
Maybe checkout the competition!
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Showing results 1-5 of 100
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