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El Al Israel Airlines


3,167 reviews
Headquarters: PO Box 41 Ben-Gurion Airport, Lod 70100 Israel 011 972 3-977-1111 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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3,167 Reviews from our TripAdvisor Community

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3,167 reviews from our community

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Showing 1,778: English reviews
Shadmot Dvora, Israel
Level 6 Contributor
104 reviews
5 helpful votes
Reviewed yesterday
NEW

the flight was good' there was no leg spese and the food was not enough, it seems that El Al is making bed things to ern moor mony on our convenience. the fact that it is not lowcost company was forgoten/

Date of travel: February 2019
International Economy Tel Aviv - Frankfurt
Helpful?
Thank 243yoav
Sha'ar HaGolan, Israel
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

I did check in and security,smoothly,the security checks was professional ,the staff was very effective,and the fly was at the time.

Date of travel: February 2019
International Business Class Bangkok - Tel Aviv
Helpful?
Thank Departure45573070433
Memphis, Tennessee
1 review
Reviewed yesterday
NEW
via mobile

Only fly this airline if you are desperate. It is a flying cattle car. Old equipment, broken seats too close together, served bad food in the dark, can’t take water on the plane but they also don’t give you any during the flight. Then they come around offering a 20% discount on your flight! Right! Fly any other airline. It...

Date of travel: February 2019
More 
International Economy New York City - Tel Aviv

Helpful?
Thank Zdiver143
Tel Aviv, Israel
Level 6 Contributor
3,784 reviews
2,648 helpful votes
Reviewed 3 days ago
NEW

This flight was as bad as pretty much every El Al flight in economy. The airline knows NOTHING about how to conduct a proper boarding, thus the entire boarding process was chaotic, noisy and terribly slow. Legroom was VERY limited.

Date of travel: July 2018
International Economy Prague - Tel Aviv
Helpful?
1 Thank TheShis
Tel Aviv, Israel
Level 6 Contributor
3,784 reviews
2,648 helpful votes
Reviewed 3 days ago
NEW

The flight from TLV to PRG leaves from terminal 1, which is a low cost terminal without a lounge. This means that even Platinum frequent flyers of El Al are denied their hard earned lounge access. As always, the boarding is chaotic and slow. Service is nearly non-existent and the flight departed and landed 45 minute late. Obviously, there was...

Date of travel: June 2018
More 
International Economy Tel Aviv - Prague

Helpful?
Thank TheShis
Boston, Massachusetts
Level 2 Contributor
9 reviews
3 helpful votes
Reviewed 3 days ago
NEW

average to better than average flight -- major advantage was the non-stop flight which is the only one in this route. plane was okay - not as new or comfortable as others -- service was adequate if a bit unfriendly. on time and feeling of security are definite pluses.

Date of travel: February 2019
International Business Class Boston - Tel Aviv
Helpful?
Thank Joan R
Timorim, Israel
Level 5 Contributor
63 reviews
20 helpful votes
Reviewed 4 days ago
NEW
via mobile

It’s not my first elal flight I take,today in the aggressive competition a Airlines should try to be the best.. This is not the case with Elal 1.we didn’t leave on time.. 40 minutes delay 2.leg space for e economy minimal.. I think lowest for a non charter flight 3.air hostesses always with a groom face not very plesent ,never...

Date of travel: February 2019
More 
International Economy Tel Aviv - Rome

Helpful?
Thank yaron40
Winston Salem, North Carolina
Level 5 Contributor
85 reviews
24 helpful votes
Reviewed 4 days ago
NEW

Plane was clean, modern, and on-time. Service was average. No smiles. We were offered a beverage, then Dinner, then coffee, -- then all flight attendants disappeared. No drinks were offered again until Breakfast 7 hours later. We realized later on that water was self-serve in the Galley, but most did not know that. Entertainment offerings were excellent, with free headphones...

Date of travel: February 2019
More 
International Economy New York City - Tel Aviv

Helpful?
Thank Rebecca B
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 5 days ago
NEW

Flying to Heathrow the plane was new, staff, very efficient, helpful, food good. A pleasant trip on 27.01.2019. Return flight on 29.01.2019 from Heathrow to Tel Aviv staff very efficient, helpful, pleasant, food good. Plane was old and noisy.Seemed as if taken out of retirement for our trip back. Heathrow airport section #4 was old and very long walking for...

Date of travel: January 2019
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International Economy Tel Aviv - London

Helpful?
Thank Beershiva
Israel
Level 6 Contributor
324 reviews
92 helpful votes
Reviewed 6 days ago
NEW

One major comment is that being a national carrier, ELAL is expected to provide the package way above what is usually associated with low cost airlines. In the past three weeks, I have travelled (and reviewed) two other national carriers, these being AEROFLOT and LUFTHANSA. Both offer full scope drinks and hot meals, complete with selection of drinks and two...

Date of travel: February 2019
More 
International Economy Milan - Tel Aviv

Helpful?
Thank ariel857
See travel tips for airlines
“be ready to answer lots of security questions and have your luggage carefully looked at.”
B3467WUjoanr, 3 days ago | Read review
“Allow extra time with check-in; El Al has very strict & thorough security screenings.”
thebottomsline, 4 days ago | Read review
“Ask for a wheelchair. In Heathrow long long walking aea in section #4”
Beershiva, 5 days ago | Read review
“Download the "dream stream" app before flight to enjoy it :)”
BidermanLiron, 1 week ago | Read review
“Window or Aisle seats are helpful.”
M2589QNmarkb, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About El Al Israel Airlines
El Al Israel Airlines (LY), commonly known as El Al, is Israel's flag carrier. The airline, which is headquartered and has a hub at Ben Gurion Airport (TLV) operates non-stop flights to 45 domestic and international destinations in Europe, Asia, Africa and North America. The airline does not operate on the Jewish Sabbath and Jewish religious holidays. El Al's fleet of aircraft includes three-cabin configurations (First Class, Business Class and Economy Class), two-cabin configurations (First Class and Economy Class, or Business Class and Economy Class) and single-cabin configurations (Economy Class only). The airline operates six King David Lounges for passengers flying in premium classes.
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