We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Copa Airlines


9,631 reviews
Headquarters: PO Box 0816-06819, Panama City 06819 Panama 011 507 217-2672 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

9,631 Reviews from our TripAdvisor Community

Write a Review

9,631 reviews from our community

Filter reviews by popular destinations:
All reviews Panama City Cancun Sao Paulo Buenos Aires Punta Cana Santiago San Jose Montevideo Havana Orlando Miami Rio de Janeiro Lima Cordoba Mexico City
Traveler rating
Cabin
  • (1,912)
  • (0)
  • (494)
  • (0)
Route
  • (1,671)
  • (339)
  • (181)
  • (176)
  • (40)
  • More
Language
  • More
Showing 2,407: English reviews
Laguna Hills, California
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed yesterday
NEW

To update the night mare I had with Copa in January...with my Yellow Fever vaccinations and not getting on my flight: We lost our flights and I was told we would get a credit, minus $150 per ticket. The REAL story is: We only get a credit on COPA (I booked through Cheapo Air) and COPA is deducting $200 per...

Date of travel: January 2019
More 
International Economy Recife - Los Angeles

Helpful?
Thank solutionsdianna
Homosassa, Florida
Level 5 Contributor
58 reviews
16 helpful votes
Reviewed yesterday
NEW

Good air line with very pleasant staff. One of the few air lines that serve meals, free beverages, even alcoholic beverages.

Date of travel: March 2019
International Economy Tampa - Panama City
Helpful?
Thank JennieandBob01
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed yesterday
NEW

Very good surprise. Flights were ok, but the best of all was that they were absolutely on time. One of the flights had no options for entertainment online. Different aircrafts, but the staff was nice and everything went fine. don't expect lots of room, even though we booked comfort seats, its like a domestic flight, small aircraft.

Date of travel: March 2019
International Economy Porto Alegre - Washington DC
Helpful?
Thank Liak2015
Level 3 Contributor
6 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Extremly roudh service at the Panama airport, the plane was old and dirty. The only good was that we arrived all in one peace..

Date of travel: March 2019
Caribbean Economy Panama City - Havana
Helpful?
Thank AleksandarS681
Elmira, Canada
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Never flying Copa before, was not too sure what to expect. I was pleasantly surprised! Most economy airlines in Canada are lacking. With Copa there was ample leg room ( I am 5'10"), a full meal, complimentary earbuds, a beverage cart which included an alcoholic beverage if you so wished and a blanket on the seats. The seats reclined nicely...

Date of travel: March 2019
More 
International Economy Toronto - San Jose

Helpful?
Thank jazzyroth
Naples, Florida
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 3 days ago
NEW

not sure what I was expecting but was nicely surprised. Very punctual airline and attendants were pleasant as were check in staff. Punctual and snacks/food. Was traveling during the Boeing 737 Max fiasco of which this airline uses for some of the routes we used so had a delay returning but they changed out planes and handled what I thought...

Date of travel: March 2019
More 
International Economy Miami - David

Helpful?
Thank gkkd
Toronto, Canada
Level 6 Contributor
92 reviews
26 helpful votes
Reviewed 3 days ago
NEW
via mobile

We have travelled with different airlines to various destinations around the world and I have never experienced the poor back end system that Copa has. We booked 4 tickets via Expedia, only 3 tickets were issued, they merged two people in 1 ticket and we were not able to do online check in. In addition, even though the tickets were...

Date of travel: March 2019
More 
International Economy Toronto - Panama City

Helpful?
Thank labeangirl
Guatemala City, Guatemala
Level 5 Contributor
56 reviews
4 helpful votes
Reviewed 3 days ago
NEW

you get what you expect. Good food, but I think the tv screen is old, so the entertainment offer isn´t quite as good as seen in other aircrafts. In this matter, could be better

Date of travel: March 2019
International Economy Washington DC - Guatemala City
Helpful?
Thank Carlosmgt
Level 4 Contributor
38 reviews
8 helpful votes
Reviewed 4 days ago
NEW
via mobile

Copa is a great airlines in terms of puntuality, service and, security/ safety. But please improve the food menus !

Date of travel: March 2019
Caribbean Economy Panama City - Punta Cana
Helpful?
Thank Anthony G
1 review
Reviewed 4 days ago
NEW

Flights themselves are okay but they have to have the worst customer service in the industry. Half the representatives have a tenuous grasp of english, and even speaking to them in spanish, they are ill prepared to help with your flights, and in many cases unable to perform basic duties such as process a flight change. Completely unprofessional, and they...

Date of travel: March 2019
More 
International Economy Boston - Guayaquil

Helpful?
Thank kbbrrgg
See travel tips for airlines
“Don't book on COPA Airlines.”
solutionsdianna, yesterday | Read review
“avoid at all costs, terrible customer service!”
kbbrrgg, 4 days ago | Read review
“Book refundable or don't book at all, and double check your booking regularly to make sure it still exists.”
megananna22, 6 days ago | Read review
“If you wait to upgrade, Copa will send you an email to have the opportunity to bid on open 1st/ business class seats.”
COPWITHKIDS, 1 week ago | Read review
“Try their bidding system to upgrade a leg of your trip to business class, WAY cheaper than purchasing a business class ticket!”
Deb4707, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About Copa Airlines
Panama flag carrier Copa Airlines (CM) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).

1,284 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1284)
Viewed
View from Window (237)
Viewed
Airport (151)
Viewed
Seat (94)
Viewed
Airline Lounge (12)
Viewed
Onboard Feature (46)
Viewed
Food and Drink (126)
Viewed
Cabin (82)
Viewed
Our fleet (9)
Viewed
Other (527)