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China Southern Airlines


3,881 reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China +86-95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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3,881 Reviews from our TripAdvisor Community

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3,881 reviews from our community

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Showing 2,863: English reviews
Hepburn Springs, Australia
Level 6 Contributor
172 reviews
38 helpful votes
Reviewed yesterday
NEW

As is always the case with China Southern, we took off and landed exactly on time. The Flight attendants are very nice and always trying to help. They ask what you would like to drink and eat for your meals, but when this comes to delivery, the information gets lost as I did not get what I asked for. Food...

Date of travel: February 2019
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International Business Class Guangzhou - Melbourne

Helpful?
Thank AxemanAU
Dundee, United Kingdom
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

Was apprehensive about flying with an airline didn’t know much about, but needed have worried - it was very, very good. First A330 was brand new and second from Guanghzou to Melbourne not very old. Air crew were very courteous and we could not fault the service from them. Food, either Western or Chinese, the best we have had in...

Date of travel: January 2019
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International Economy Amsterdam - Melbourne

Helpful?
Thank George F
Auckland Central, New Zealand
Level 5 Contributor
63 reviews
27 helpful votes
Reviewed 2 days ago
NEW

Before waiting at the gate for this flight had to go from one end of the airport to the other, boarding was shambolic as we had to get on a bus to take us to the aircraft thus no orderly line just make your way to the people at the gate scanning area and then board the special airport bus...

Date of travel: September 2018
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Domestic Economy Guangzhou - Xi'an

Helpful?
1 Thank Mikewizowski
Auckland Central, New Zealand
Level 5 Contributor
63 reviews
27 helpful votes
Reviewed 2 days ago
NEW

Flying on China Southern Airlines A330 CZ306 Auckland to Guangzhou as part of an arranged tour via CTS Tours Auckland or Nexus Holiday which are based in Australia. Check in counters opened at 18:45 we waited for about 20 minutes before we got to see the Check-In attendant who was a guy called Antino from Air New Zealand( He could...

Date of travel: September 2018
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International Economy Auckland - Guangzhou

Helpful?
1 Thank Mikewizowski
Level 3 Contributor
24 reviews
12 helpful votes
Reviewed 2 days ago
NEW

Travel from Melbourne comfortable seats good meals but Imited entertainment. Felt more comfortable than in a Qantas Dreamliner

Date of travel: November 2018
International Economy Melbourne - Kathmandu
Helpful?
Thank 202desireeb
Level 5 Contributor
53 reviews
28 helpful votes
Reviewed 4 days ago
NEW

Well what can I say but just praise this airline, the return flights home where ust outstanding and the service by staff outsatanding. The flight from Dalian To Guangzhou was excellent. My arrive time was later then expected but the China Southern staff was outstanding. They had a staff member wait at the Gate to ensure my process to a...

Date of travel: February 2019
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International Business Class Dalian - Melbourne

Helpful?
Thank Thedylan
Clovis, California
Level 2 Contributor
5 reviews
Reviewed 4 days ago
NEW
via mobile

Completely ridiculous! Flight attendants were rude, zero leg room, food terrible, hard to even get water, but the worst part was their stop over policy. Left from Cambodia went through security, we had to stop over in China which I didn't realize. Even though the ticket I bought was same plane and seat all the way to LAX, I could...

Date of travel: July 2018
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International Economy Siem Reap - Los Angeles

Helpful?
Thank Wtals4
Dar es Salaam, Tanzania
Level 6 Contributor
213 reviews
64 helpful votes
Reviewed 4 days ago
NEW

seats are a bit small but no prob for me. Beer is TSINGTAO, a good mainstream beer. Food is average, service friendly

Date of travel: December 2018
International Economy Guangzhou - Nairobi
Helpful?
Thank Serengeti55
Beijing, China
Level 6 Contributor
2,828 reviews
1,263 helpful votes
Reviewed 4 days ago
NEW

We flew from Phnom Penh, Cambodia to Beijing, China on what was supposed to be a direct flight. We stopped in Guangzhou, went through customs and had to obviously board again. Even after all that, we still had to board a bus to get to the airplane. I really can’t stand China Southern and only flew with them because other...

Date of travel: February 2019
More 
North Asia Economy Phnom Penh - Beijing

Helpful?
1 Thank Daniel A
Beijing, China
Level 3 Contributor
6 reviews
14 helpful votes
Reviewed 5 days ago
NEW

Flied back from Amsterdam to Beijing with a code-share with KLM. Cabin crew service just ok but seldem saw friendly smile on the attendents face...as if they were reluctant to to their job...Food was as bad as domestic flight offered...very limited choice of beverages and the coffee was just too sweet...didn't know how much suger they've added in the pot...

Date of travel: January 2019
More 
International Economy Amsterdam - Beijing

Helpful?
1 Thank mimi_tian
See travel tips for airlines
“Flying business class allows express immigration checks and check-in has its own area at Baiyun airport”
AxemanAU, yesterday | Read review
“Travel business class you won’t regret it.”
Thedylan, 4 days ago | Read review
“Although our travel agent pre booked seats...the airline did not honour this. So suggest you arrive at check in early to get better seats”
MikeNolaB, 1 week ago | Read review
“Always choose cancellable tickets. Do not trust the date change.”
shirleywZ960ED, 1 week ago | Read review
“Be careful of this airline. Keep all documents and take picture as proof”
Quytaro, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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