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China Eastern Airlines


3,925 reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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3,925 Reviews from our TripAdvisor Community

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3,925 reviews from our community

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Showing 2,483: English reviews
London, United Kingdom
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed 3 weeks ago via mobile

The flight was ok considering it was a 12 h each way, some sort of blankets were provided, and nice food , drinks, movies .

Date of travel: October 2018
International Economy London - Shanghai
Helpful?
2 Thank marim705
Vernon, Canada
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 weeks ago

Booked very inexpensive economy seats to Bangkok with China eastern. The departing flight from Vancouver to Shanghai and then on to Bangkok was comfortable/ uneventful the seats comfortable and clean the food adequate and staff on flight professional and attentive.No problem finding next flight in Shanghai. Coming back was quite a different story starting in Bangkok; there was a delay...

Date of travel: February 2019
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International Economy Kelowna - Bangkok

Helpful?
1 Thank gnjsears
Shanghai, China
Level 2 Contributor
7 reviews
5 helpful votes
Reviewed 3 weeks ago

Shanghai to London on China Eastern. On time and easy boarding were positives. Personalized entertainment systems were a welcome addition (last time I flew to USA it was not so). The food is still below average

Date of travel: January 2019
International Economy Shanghai - London
Helpful?
2 Thank MikeYoung1957
Soppong, Thailand
Level 4 Contributor
43 reviews
26 helpful votes
Reviewed 3 weeks ago

The ticket was very cheap.I should have known better than to buy it. I made two stops in China.We arrived ini Nanjing and disembarked and lined up at security. I was behind about 50 people and standing still. After ten minutes with five kiosks working, only four people had moved through. A rapid calculation tells me that it would take...

Date of travel: November 2018
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International Economy Vancouver - Bangkok

Helpful?
Thank Ken O
New York City, New York
Level 6 Contributor
64 reviews
274 helpful votes
Reviewed 3 weeks ago via mobile

China Eastern at Suvarnabhumi Airport to Chengdu(Flt # MU5036). Disorganized Check-In: The check in counter was Chaotic. I arrived four hours prior to check in and there were already 30 people in front of me. There were no signs to guide you to the right counter. After waiting 80 minutes, I reached the counter. The agent told me I was...

Date of travel: February 2019
More 
Southeast Asia Economy Chengdu - Bangkok

Helpful?
Thank SoloJoe
Singapore
Level 2 Contributor
4 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

I fractured my ankle while on holiday skiing in Changchun in Dec 2018. Couldn’t walk and applied for wheelchair assistance in Changchun airport and during 4 hour transit in Shanghai Pudong. Unpleasant experience with China Eastern Ground handling staff in Shanghai Pudong. During transit from domestic to international airport, China Eastern staff took borrowed wheelchair back claiming someone would bring...

Date of travel: December 2018
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Southeast Asia Economy Changchun - Singapore

Helpful?
1 Thank Hwee168
Garden City, New York
Level 4 Contributor
25 reviews
23 helpful votes
Reviewed 3 weeks ago

If price and schedule are your priorities then China Eastern will do adequately. Their planes are generally new and clean. The seats are adequate. I have flown them several times on this route. Their service has improved somewhat from a few years ago. Their food is not of the variety and quantity that Westerners are used to with higher quality...

Date of travel: December 2018
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International Economy New York City - Manila

Helpful?
1 Thank wizardofwallstr
Siquijor Island, Philippines
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed 3 weeks ago via mobile

This was a great flight with a layover in Shanghai of about 5 hours . The leg room was good enough. I would recommend getting up about every two hours and walking on the flight. 834.00 round trip for two

Date of travel: November 2018
International Economy Los Angeles - Cebu Island
Helpful?
Thank 281artb
Redondo Beach, California
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 3 weeks ago

I fly to Bangkok annually and China Eastern always comes up as the lowest price choice with comfortable new airplanes, the entertainment selections were very good as well. The food is not bad. Flight were on time with good departure and arrival times.

Date of travel: February 2019
International Economy Los Angeles - Bangkok
Helpful?
Thank BUMMING-AROUND
New York City, New York
Level 6 Contributor
57 reviews
44 helpful votes
Reviewed 3 weeks ago

According to my flights booking Oct.26, 2018 MU 6718 from Hefei to Shanghai . I have a friend that she wanted to come with me , she called 95530 want to book the same flight, they confirmed that were no more seats on that MU 6718 flight, they never mentioned it was a train. On the day of travel, I...

Date of travel: October 2018
More 
International Economy New York City - Shanghai

Helpful?
Thank Mimi Y
See travel tips for airlines
“make sure you are able to at least communicating with them before booking”
hocking156, today | Read review
“choose another way to get to Shanghai”
SAMD_10, today | Read review
“Be nice to the staff the will be nicer to you”
aymanzx, yesterday | Read review
“Difference between Economy and Business is price wise not huge.”
jgkbt, 2 days ago | Read review
“Relax and enjoy the flight.”
aprilsbreeze2002, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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