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China Eastern Airlines


3,939 reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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3,939 Reviews from our TripAdvisor Community

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3,939 reviews from our community

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Showing 2,492: English reviews
Sydney, Australia
Level 3 Contributor
7 reviews
7 helpful votes
Reviewed 2 weeks ago

Very frustrating experience with China eastern ,even before flying.My travel agent booked the ticket with first name and sir name.Then I read on some forum that China eastern requires middle name as well( which my agent was not even aware).I never required middle name on the ticket in last 20 years of flying.I contacted my agent and she added my...

Date of travel: March 2019
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International Business Class Sydney - Shanghai

Helpful?
4 Thank deepak r
Patong, Thailand
2 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

This airline was terrible, even before I got to the airport. Their website and app barely work for something as simple as reserving a seat. I had to try multiple times to do this and check in. Boarding process was terrible because they don't board by sections so all the passengers push, announcements aren't made clearly and there was no...

Date of travel: February 2019
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International Economy New York City - Phuket

Helpful?
1 Thank jfallenangel21
Vancouver, Canada
1 review
2 helpful votes
Reviewed 2 weeks ago

China Eastern Flight # FM0866 From Krabi to Shanghai Pudong While in Thailand, I was in a bad scooter accident which caused significant injuries to my lower left leg. After my first surgery from Dr. Anucha in Thailand (Krabi hospital) I was released to fly by Dr. Anucha. My employment provides me with Great west life insurance. (GWL) GWL has...

Date of travel: February 2019
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International Business Class Krabi Town - Vancouver

Helpful?
2 Thank Lisajung007
1 review
2 helpful votes
Reviewed 3 weeks ago

I booked last minute and got very good price. For this China Eastern was fine. It is like a bare bones airline. Very tight seating and basic food. On return flight some fried rice that could have been used in your Honda there was so much dripping oil . But the service was fairly friendly and they did a decent...

Date of travel: February 2019
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International Economy San Francisco - Bangkok

Helpful?
2 Thank JosefPL37
Sydney, Australia
Level 5 Contributor
64 reviews
24 helpful votes
Reviewed 3 weeks ago

OK flight from a service & running time perspective. My seat mate & I did experience a strange wiring issue between our entertainment units in that the headset jacks were crossed. i.e. I could here his audio and he could hear mine. Flight crew reset our systems but no change. Range of entertainment options was not great for a long...

Date of travel: February 2019
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International Economy Sydney - Shanghai

Helpful?
Thank dru8422018
1 review
1 helpful vote
Reviewed 3 weeks ago

Our flight was cancelled due to weather, but there was no notification about the cancellation nor any update as why and when new flight will scheduled. In addition, our passports for all foreigners were kept by the custom for the entire stay and stricted our movement. All of their customer services at the Nanjing Airport do not speak English.

Date of travel: February 2019
Southeast Asia Economy Nanjing - Bangkok
Helpful?
1 Thank Steve S
Bangkok, Thailand
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

I read nothing but horror stories about China Eastern Airlines as well as Shanghai Airport. But to be honest everything was great. In fact, I had a six hour layover in Shanghai and it was the most relaxing and enjoyable airport experience of my life. Plenty of nice shopping at PVG, plenty of places to eat, and very relaxing atmosphere....

Date of travel: January 2019
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International Economy Los Angeles - Bangkok

Helpful?
2 Thank chda007
1 review
3 helpful votes
Reviewed 3 weeks ago via mobile

Refused to give me my boarding pass because my first name on my passport was “matthew macmillan” rather than simply “matthew.” This is my middle name......Everything else was the same. I have no other red flags. Would not budge even after i called my travel agent and had him place a clarifying addendum on the flight order. Would not budge...

Date of travel: March 2019
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North Asia Economy Dhaka City - Beijing

Helpful?
3 Thank macappie
Adelaide, Australia
Level 5 Contributor
46 reviews
18 helpful votes
Reviewed 3 weeks ago via mobile

After more than 14 hours traveling from Australia to Shanghai then Beijing, we arrived to hear 1 bag has been kept by security due to having medication being located in the suitcase. 3 days no clothes

Date of travel: March 2019
Domestic Economy Shanghai - Beijing
Helpful?
1 Thank ShabashShabash
Cairns, Australia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 weeks ago

Recently we flew long trips from Vancouver to Shanghai and Shanghai to Singapore return on China Eastern. For economy it was very comfortable as the configuration of the plane was 2-4-2. So we were able to reserve 2 seats (aisle and window) which meant we didn't have to crawl over someone to get to the washroom. The plane seemed quite...

Date of travel: February 2019
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International Economy Vancouver - Shanghai

Helpful?
1 Thank Holly C
See travel tips for airlines
“Don't fly with this airline.”
GP000, yesterday | Read review
“Our trip home with the same airline was much more positive.”
BeckyB1234567, 3 days ago | Read review
“make sure you are able to at least communicating with them before booking”
hocking156, 4 days ago | Read review
“choose another way to get to Shanghai”
SAMD_10, 4 days ago | Read review
“Be nice to the staff the will be nicer to you”
aymanzx, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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