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China Eastern Airlines


3,947 reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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3,947 Reviews from our TripAdvisor Community

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3,947 reviews from our community

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Showing 2,499: English reviews
Clatskanie, Oregon
Level 4 Contributor
31 reviews
3 helpful votes
Reviewed 1 week ago

The relaxing flight provided veges and noodles, which were tasty. I did not eat second choice. I found the airlines attendants were less friendly than other flights. I would not like to fly to Shanghai again.

Date of travel: January 2019
North Asia Economy Chiang Mai - Shanghai
Helpful?
Thank aprilsbreeze2002
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 2 weeks ago via mobile

The flight was very good via Shanghai , always on time or before time arrival & no baggage issues . I used to press button for some need like water or snack & within seconds the air hostess used to respond . The ground staff was so sweet & curteous . This was the best & smoothest flight I have...

Date of travel: January 2019
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International Economy New York City - New Delhi

Helpful?
Thank kapilkavi
Los Angeles, California
Level 4 Contributor
25 reviews
3 helpful votes
Reviewed 2 weeks ago

The seat was comfortable and clean. I found pillow and blanket are clean to me. I did not eat because they do not look attractive to me. The cabin and rest room are acceptable but male crew are pretty rude.

Date of travel: March 2019
International Economy Shanghai - Los Angeles
Helpful?
Thank James C
Sun City West, Arizona
Level 6 Contributor
192 reviews
64 helpful votes
Reviewed 2 weeks ago

Planes were great. Very spacious seats in the most recent B787 in business class. The food and the service were definitely average for this class of service .

Date of travel: February 2019
International Business Class Singapore - Los Angeles
Helpful?
Thank Paul J
Wyong, Australia
Level 3 Contributor
11 reviews
6 helpful votes
Reviewed 2 weeks ago

The ticket price was cheap and the departure/ arrival times coincided for our recent trip from Sydney to Dalian. The planes were not new but still ok. Seats were firm and legroom satisfactory. I am 183cms tall and solidly built. Food was very average. Bread rolls and wine/drinks were served 30 minutes AFTER the main meal on Sydney/ Shanghai and...

Date of travel: February 2019
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International Economy Sydney - Dalian

Helpful?
1 Thank campbob98
1 review
1 helpful vote
Reviewed 2 weeks ago via mobile

This is the absolute worst airline I have ever flown, extremely rude and unprofessional, phone number does not work, and the website also does not work. I will never fly this airline again

Date of travel: March 2019
International Economy Shanghai - Vancouver
Helpful?
1 Thank Robbie c
1 review
Reviewed 2 weeks ago via mobile

I had a very bad experience with this airline. They refused to let me board only because I didn't put my full name (including middle name as on passport) when I booked the ticket. They weren't helpful at all and just rushed me out to solve the problem. I ended cancelling my tickets. Very disturbing airline. Good luck to you...

Date of travel: March 2019
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International Economy New York City - Seoul

Helpful?
Thank ckthanhi
Level 5 Contributor
84 reviews
15 helpful votes
Reviewed 2 weeks ago via mobile

If you book through a partner airline you don’t have a lot of control on your seat selection until you check in which you can do online. Despite all the negative comments I found this to be one of the most comfortable airlines I have flown on. The person next to me that he was sitting in comfort plus and...

Date of travel: March 2019
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North Asia Economy Bangkok - Shanghai

Helpful?
Thank jonp891
San Diego, California
Level 6 Contributor
219 reviews
84 helpful votes
Reviewed 2 weeks ago via mobile

The plane and seats are very nice. The service on our 14 hr flight in biz class was not horrible but far from what u get on other more we’ll known airlines. For example, they will rarely come by and ask to refill a soda - and there is virtually NO English spoken. Even communicating “do u have cranberry juice”...

Date of travel: March 2019
More 
International Business Class Los Angeles - Shanghai

Helpful?
2 Thank martygood
Toronto, Canada
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed 2 weeks ago

The staff are hardworking & swift; I appreciate the not overly friendly fake service, which makes for a more relaxed flight transition. The pricing is super affordable, yet the service and efficient organization is exceptional!

Date of travel: September 2018
International Economy Toronto - Tokyo
Helpful?
2 Thank Sahra M
See travel tips for airlines
“Book direct with airline so you can choose seats. If you book through outside source then China Eastern chooses for you.”
xanaduyas, yesterday | Read review
“If you are routed through Beijing with out an onward flight ticket, be prepared to miss your next flight!.”
501ricp, yesterday | Read review
“Best price from the US to Bangkok”
Kenperkins1659, yesterday | Read review
“Don't fly with this airline.”
GP000, 3 days ago | Read review
“Our trip home with the same airline was much more positive.”
BeckyB1234567, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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