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Cebu Pacific Air

4,184 reviews
Headquarters: Domestic Road Barangay 191, Zone 20, Pasay, Luzon Philippines 01301
Overview
3.04,184 reviews
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About Cebu Pacific Air
Headquarters: Domestic Road Barangay 191, Zone 20, Pasay, Luzon Philippines 01301

Airline Summary

Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet includes Airbus A320, A321, and A330 aircraft plus ATR 72 used by its feeder division Cegbo. The airline is a member of the Value Alliance network - a pan-regional low-cost carrier alliance.
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Maps20835969179 wrote a review May 10
1 contribution2 helpful votes
Manila - Busuanga Island
Domestic
Awful. Criminal. I paid for my ticket. But they never issued me a ticket. I have the receipt from my credit card. But when I ask them to provide me the ticket I’ve already paid for? Silence. Criminals.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Ken S wrote a review May 10
Arizona121 contributions67 helpful votes
Manila - Sydney
International
Wow, where do I start. This was my first time flying Cebu Pacific on an internation flight, I have flown with them extensively within the Philippines and had experiencd seat that do not recline and only paid food service. (No frills airline.) These flights are normally less than
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Kellynha A wrote a review May 9
1 contribution1 helpful vote
Sydney - Manila
International
My experience with Cebu has been extremely disappointing. As soon as I knew that I had contracted COVID-19 and would not be able to travel, I immediately contacted the company through all available channels. I followed the instructions provided, obtained a medical certificate,
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Matias Q wrote a review May 9
Dublin, Ireland2 contributions1 helpful vote
Puerto Princesa - Cebu Island
Domestic
We took 6 internal flights and 1 international fligh with this airlines, we were worried at the beginning for all the bad reviews we read but after all, the experience was much better than thought. All the flights departed on time, we didn't have any issue with our baggage and
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Radu M wrote a review May 6
1 contribution1 helpful vote
Manila - Davao City
Domestic
4h 30' flight delayed! Absolute joke this company! Would not recommend to anyone! Almost every time I have flyied with them there was a delay..
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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The offending article
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Delayed for 3 hours the worst plane company in Philippine very terrible
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123456
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Arlene F wrote a tip Today
"Choose another airline. Period"
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Niqi F wrote a tip May 21
"Budget airline so expect budget service."
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A M wrote a tip May 14
"Expect little and you'll be satisfied."
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David B wrote a tip May 10
"Book with a different airlines"
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Ken S wrote a tip May 10
"Be prepare, no reclining seats, no pillows, no blanket, have to pay for everything (even water), narrow aisles and overall, very cramped."
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Round TripOne-wayMulti-city
Depart
Thu, 6/13
Return
Thu, 6/20
Travelers
1, Economy