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Cebu Pacific Air


1,715 Reviews
Headquarters: Domestic Road Barangay 191 Zone 20, Pasay, Luzon 01301 Philippines +63-2-7020-888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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1,715 Reviews from our TripAdvisor Community

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1,715 reviews from our community

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Showing 1,416: English reviews
Manila, Philippines
Level 6 Contributor
273 reviews
137 helpful votes
Reviewed yesterday
NEW

I fly with Cebu Pacific most of the time for my domestic flights in the Philippines not because it's the best airline in the country, but because it's the cheapest, and being the cheapest, you really cannot expect great things as regards facilities and service. That you have to pay for the meals aboard is fine, but what I find...

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Domestic Economy Manila - Butuan

Helpful?
Thank CzarEmmanuel
London
Level 4 Contributor
30 reviews
33 helpful votes
Reviewed 2 days ago
NEW

Really good airline, plenty of leg space and really nice stewards, would choose this airline again as they are reasonable priced also

International Economy London - Cebu Island
Helpful?
Thank james2000uk
Level 5 Contributor
31 reviews
Reviewed 2 days ago
NEW

It was on time going to PPS but was delayed for more than an hour when we went back to Manila. Well I guess that's how it is here in the Philippines coz I also used Air Asia for domestic flights and it's the same.... even longer delays :(. I will use PAL again soon.

Domestic Economy Manila - Puerto Princesa
Helpful?
Thank Cynthia L
Beirut, Lebanon
Level 5 Contributor
25 reviews
6 helpful votes
Reviewed 3 days ago
NEW

Disappointing! this is to sum up our experience with this airline. After waiting for more than hours for our boarding, we heard an announcement that our flight was delayed. Not for few minutes but for hours!. My sister did fly week earlier than us and it was the same. Got to know as well that it was the same situation...

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Domestic Economy General Santos - Manila

Helpful?
Thank Jan_de_nice
Cebu City, Philippines
Level 6 Contributor
280 reviews
295 helpful votes
Reviewed 3 days ago
NEW
via mobile

The usual aircraft most Filipinos chooses in terms budget travel. Always check their website to avail of the promos.

Domestic Economy Cebu Island - Manila
Helpful?
1 Thank nathzniel
Cebu, Philippinen
Level 6 Contributor
263 reviews
80 helpful votes
Reviewed 4 days ago
NEW

Since my first review in 2016, Cebu Pacific has become the worst dump in aviation history and is now an absolute disgrace for the beautiful country of the Philippines. - For our flight this time I had planned a 5 1/2 hours buffer for transfer in Manila, but it wasn't enough and melted down to 20 minutes due to rescheduling...

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Southeast Asia Economy Cebu Island - Ho Chi Minh City

Helpful?
1 Thank pinoy2013
Zamboanga City, Philippines
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Whether you get promo or not, still you get same treatment flying with Cebu pac. Used to fly with them and had been treated good so far...

Domestic Economy Zamboanga City - Manila
Helpful?
Thank Mujel H
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 4 days ago
NEW

My flight was cancelled due to weather so I had to option of getting a refund, re-routing to a different location, or rebooking for a different date. Since I was on holiday schedule, the only one that made sense was to re-route. I re-routed to Puerto Princesa and got issued a new ticket. I asked about the return trip since...

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Domestic Economy Manila - Busuanga Island

Helpful?
1 Thank juanitaaaaaaa
Meppel, The Netherlands
Level 5 Contributor
41 reviews
5 helpful votes
Reviewed 4 days ago
NEW
via mobile

Every time I fly with Cebu Pacific there are issues. Service is extreme low. Delays? No explanation. Website is so terribly slow. Contact by email is terrible also. Nothing works smoothly. Baggage, international, is standard 23 kg. Cebu policy is 20 kg ( as extra option) . Bit more? PAY!!! Changing flight dates at an official Cebu Pacific office? Not...

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Domestic Economy Manila - Davao City

Helpful?
1 Thank Theo J
Stockholm, Sweden
Level 4 Contributor
42 reviews
11 helpful votes
Reviewed 4 days ago
NEW

Nice low fair airline, nothing more, nothing less. A bit delayed on our way back from PPS to Manila but no biggie. Fresh clean planes, OK app where you can check in and get your boardingpasses directly.

Domestic Economy Manila - Puerto Princesa
Helpful?
Thank FlashPackerSWE
See travel tips for airlines
“Fly a day or two ahead of your appointments to avoid delays or missing them, or take the first flight”
CzarEmmanuel, yesterday | Read review
“window seat”
james2000uk, 2 days ago | Read review
“Don't book a flight here!! If you do, you'll suffer”
pinoy2013, 4 days ago | Read review
“Fly Philippines Airlines or any other. Never fly Cebu Pacific.”
Bikers_Round_World, 6 days ago | Read review
“Check-in early to get assigned front row seats”
bensonc278, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About Cebu Pacific Air
Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet of 57 aircraft includes Airbus and ATR planes configured with all-Economy Class seating.

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