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Cebu Pacific Air


2,098 reviews
Headquarters: Domestic Road Barangay 191 Zone 20, Pasay, Luzon 01301 Philippines +63-2-7020-888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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2,098 Reviews from our TripAdvisor Community

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2,098 reviews from our community

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Showing 1,704: English reviews
Level 5 Contributor
55 reviews
9 helpful votes
Reviewed today
NEW
via mobile

I made a review on my flight from Manila to Davao and this is an update on my return flight. Boarding was better because there was order. This time they were calling the seat numbers to board. I was able to squeeze through passengers in line who are eager to board but not yet their turn. The chute and cabin...

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Domestic Economy Davao City - Manila

Helpful?
Thank Manuel Ramon M
Hong Kong, China
Level 4 Contributor
27 reviews
27 helpful votes
Reviewed today
NEW

You would think if you had a confirmed and paid for ticket you would have a seat ? But not with Cebu. Make sure you check in on line before the flight to get your seat.

Asia Economy Angeles City - Hong Kong
Helpful?
Thank Ian T
Level 3 Contributor
11 reviews
28 helpful votes
Reviewed today
NEW
via mobile

Our CEBU air Pacific flight was supposed to start at 6:15AM, arriving in Bangkok at 8:45AM. I had a connecting flight to Shanghai China at 11:50AM. More than 3 hours after arrival, right? Yes, boy was I wrong. First of all, they decided that they would only allow everyone 15 kg even though site said you could buy up to...

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Southeast Asia Economy Manila - Bangkok

Helpful?
Thank Madonna S
San Mateo, Rizal, Philippines
Level 6 Contributor
339 reviews
68 helpful votes
Reviewed today
NEW
via mobile

We left at 10am. The plane was wobbly during take off. Not delayed though. During our return flight I had the row to myself but still wobbly.

Asia Economy Manila - Hong Kong
Helpful?
Thank Ferry A
Makati, Philippines
Level 2 Contributor
8 reviews
9 helpful votes
Reviewed today
NEW

Not bad for a first timer like me. Our flight is at 3:55am and we already boarded the plane at 3:30 am same thing on our flight back from Bali to Manila we boarded the plane 30 minutes before the departure time.We booked our ticket in January thinking that we get the best deal but our colleagues booked a little...

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Asia Economy Manila - Denpasar

Helpful?
Thank Aineeh
Iligan, Philippines
2 reviews
Reviewed today
NEW

Arrived 22 minutes early going to Bacolod and 17 minutes early going back to Cagayan. Loved it! Only bad thing I could say is this route is available only on Tues, Thurs, and Sat. Wish they had more flights. Was very fast and made the trip extremely enjoyable.

Domestic Economy Cagayan de Oro - Bacolod
Helpful?
Thank Jr P
Dublin, Ireland
Level 5 Contributor
78 reviews
17 helpful votes
Reviewed today
NEW

I took a simple flight from Manila to Boracay ( Caticlan ). I was going on a short holiday and so to maximise my time in Boracay I took the morning flight, in order that I could have that first afternoon by the pool in my choosen hotel. I checked in for my flight which is a direct domestic flight...

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Domestic Economy Manila - Panay Island

Helpful?
Thank Enda C
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

I don't want to say its the best, but cebupac is always offer cheap flights. Last April 25, 2018 from Iloilo to Manila I don't experience any delay and it was on time.

Domestic Economy Iloilo City - Manila
Helpful?
Thank Khozailey P
Cebu City, Philippines
Level 6 Contributor
294 reviews
213 helpful votes
Reviewed yesterday
NEW

While you pay less to fly with Cebu Pacific, it definitely shows in the service. In a 4 and a half hour, international flight from Cebu to Tokyo Narita, they give absolutely nothing to the passengers, not even a glass of water, for free. The flight was early morning, leaving Cebu at 5:30am, and I overheard some passengers ask for...

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North Asia Economy Cebu Island - Tokyo

Helpful?
Thank Adam B
Wuhan, China
Level 5 Contributor
39 reviews
15 helpful votes
Reviewed yesterday
NEW

It was my first time flying with Cebu Pacific, I booked a ticket only because it was comparatively cheaper. Flight was on time, flight attendants were nice and friendly, smiling all the time, but seats were a bit uncomfortable, but it was not so bad.

Southeast Asia Economy Shanghai - Manila
Helpful?
Thank DrSake
See travel tips for airlines
“Check in on line !”
829iant, today | Read review
“Do Not Use This Airline”
819endac, today | Read review
“Bring your own water or food. If you want to pick your own seat, don't check in online.”
untdrum99, yesterday | Read review
“Cebu Pacific is the cheapest lowcoster among other Filipino airlines, if you book in advance, you will get even more cheaper tickets.”
DrSake, yesterday | Read review
“Mark your calendars with Cebu Pacific's seat sale and more often than not they do have seat sale every PH national holidays.”
danielebaduria, yesterday | Read review
Show next 5 travel tips 5 of 10
About Cebu Pacific Air
Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet of 57 aircraft includes Airbus and ATR planes configured with all-Economy Class seating.
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