Cathay Pacific Reviews and Flights

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M L wrote a review Oct 6

1 contribution

Dallas - Hong Kong

International

NOT VERY ACCOMMODATING

At the airport I asked to pay for an upgrade to business class and was told that I can't upgrade to 1st class - they only allow 1 class upgrade so I could only upgrade to premium economy. Never heard of that...it felt like a ploy. Plane was 75% empty and they wouldn't move me to premium economy. These interactions with their staff felt very odd. As a oerson of color, I would bever choose to fly this airline ever again. Was happy to return to the US on Jaoan Air...MUCH BETTER experience!…

Date of travel: August 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Kristimelle W wrote a review Oct 6

1 contribution

Chicago - Manila

International

Mehhh

Aircraft is ok... But the usb ports in our row don't work. I asked help from the FA on duty and did not even bother to help or look for options. She just said "there's nothing they can do." Mehhh...

Date of travel: April 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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James J wrote a review Oct 1

1 contribution

Los Angeles - Jakarta

International

Key chain with important keys gone in the check in the baggage

I put in my key chain (Coach Brand) with my car key, my wife's car key and home keys and office keys to in my checked in baggage on top of my clothing, but the key chain with keys gone when I opened my baggage I arrived in my hotel. My coach key chain was about $40, but car keys ( mine and my wife's ) will be cost high. I travel many times domestics and overseas, but this is my first exprience.…

Date of travel: September 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Guokai C wrote a review Sep 2024

2 contributions

Hong Kong - Chicago

International

Very poor service and management

I flew Cathay Pacific twice from Hong Kong to the USA in the last two months, the experience was really bad. 1. Although the airline asked the passengers to aboard on time during both trips, but kept the airplane grounded for another two hours before they finally took off. Basically, they extended the very long international trips even longer. 2. The delay also caused huge issue for my transit in the USA. 3. On the grounded airplane, condensate water kept dropping on passengers' head. The flight attendant could not do anything but a towel for passenger to wipe head. The only explanation was that the water would stop if the flight took off. Such poor service reflected the airline's mismanagement and its disregard for customers' well being. I would not recommend it to anyone, if there are other alternative carriers with direct flight from Hong Kong to the USA.…

Date of travel: September 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Climber27108026793 wrote a review Sep 2024

1 contribution

Hong Kong - Manchester

International

Surpringly great!

I've flown with many airlines, each one bad experience after another, but Cathay were above them all, top notch! Above all of them. Early check in allowed, friendly and helpful check in staff, easy and smooth ride. Spacious and comfortable seat, plenty to watch on inflight entertainment.…

Date of travel: September 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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