We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
airline-logo

ANA (All Nippon Airways)

Headquarters: Shiodome-City Center, Higashi-Shimbashi Minato-ku, Tokyo Prefecture 105-7140
Overview
4.010,623 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About ANA (All Nippon Airways)

Airline Alliance

Star Alliance
Headquarters: Shiodome-City Center, Higashi-Shimbashi Minato-ku, Tokyo Prefecture 105-7140

Airline Summary

ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.
Read more
10623Reviews
6964Photos
100Tips
Traveler rating
  • 5,398
  • 3,271
  • 1,025
  • 410
  • 521
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
SALA F wrote a review Jun 2024
1 contribution
Bangkok - Los Angeles
International
The worst airline I have ever flown I can’t even believe that this is considered a star alliance member. They gave me no control to change my tickets in person at the desk, nor via phone through the customer service. Basically, even though the flight was already paid for and I
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
James T wrote a review Jun 2024
Sunnyvale, California3 contributions
Tokyo - San Francisco
International
The ANA Premium Economy service was excellent, and happy that they included ANA Lounge service in Haneda. Seats and cabin were comfortable enough for the long flight. Kudos to the ground and flight crew! However, my low rating is directed at the ANA management which apparently
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
avatar-image
WQ wrote a review Jun 2024
Singapore710 contributions
Honolulu - Singapore
International
I flew on the Honu A380 aircraft from HNL to NRT, and then a B787 from NRT to SIN. The A380 aircraft was new and very clean. Seats were comfortable and the pitch generous at 34". There were also footrests. The B787 was however much older, at 10 years. Seats didn't seem clean,
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
paris12man wrote a review May 2024
Paris, France101 contributions
Tokyo - Paris
International
Premium Economy had nothing premium at all, other than the seat and lounge access in Haneda. The food served on board was a deception for the eye and the palat. Terrible food for a Japanese carrier. All flight attendants wore masks, not so in business class I had the impression.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
sukhi g wrote a review May 2024
Surrey, Canada1 contribution
Vancouver - Tokyo
International
Flight attendants are very rude and resist by passenger to passanger they didn’t gave my kid food because he was sleeping when they weee serving food and crying and requesting again and again but they refused it sorry I didn’t liked it.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Album Categories
All photosAll Traveler Photos
avatar-image
avatar-image
航路
avatar-image
航路
avatar-image
雷雨で機内待機
avatar-image
搭乗開始メールパソコンに。
PreviousNext
123456
avatar-image
Marie M wrote a tip Sep 11
"If you are paying extra for the comfort of your trip, make sure you get the service. "
avatar-image
GregKirkland wrote a tip Aug 2024
"Simply avoid at ANY SAVINGS as you may get NOTHING for your money and spend months trying to recover it... and no proof to defend your claim"
avatar-image
Tiina L wrote a tip Jul 2024
"If you are flying ANA 777-300er. Although the business and first class looked better. I would fly premium economy its great and u save money"
avatar-image
Flyer64731093265 wrote a tip Jun 2024
"Be prepare for the worst"
avatar-image
Erika J wrote a tip Jun 2024
"AVOID ANA COMPLETELY! "
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register ANA

Search flights

Round TripOne-wayMulti-city