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ANA (All Nippon Airways)


4,755 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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4,755 Reviews from our TripAdvisor Community

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4,755 reviews from our community

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Showing 1,332: English reviews
Asia
Level 6 Contributor
537 reviews
287 helpful votes
Reviewed yesterday
NEW

It's a long haul. The bulkhead seats on the way out were good. TV monitor was on the bulkhead, which meant no need to move the TV panel from beside the seat. Headsets were noise-cancelling most of the way. Here is the weird part--on the NRT-SIN leg, they were not. And I had packed mine away in check-in. The stewardess...

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International Premium Economy Singapore - Washington DC

Helpful?
Thank Panguin
2 reviews
Reviewed yesterday
NEW
via mobile

While ANA's flight attendants and ground personnel try to be helpful, there is only so much they can do for the product, itself, both on the air and on the ground, is the worse product available on that market. Flying in Business Class, my prerequested meal was not delivered; passengers are not provided with a toiletry bag; if you beed...

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International Business Class Tokyo - Honolulu

Helpful?
Thank Marcelo F
rio de janeiro
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed yesterday
NEW

Even with a small, service and information was excellent. ANA really has a great service for customers.

International Economy San Francisco - Tokyo
Helpful?
Thank guigobr
Sydney, Australia
Level 6 Contributor
99 reviews
11 helpful votes
Reviewed 2 days ago
NEW

We were lucky to fly the new 787 both ways. The seat pitch was generous, so never felt cramped even with the seat in front reclined (I've over 183cm tall). The seat back entertainment system was good, with no cords to tangle, as it plugged into the seat-back system. Service was good, with mid-flight snacks available (although we slept through)....

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International Economy Sydney - Tokyo

Helpful?
Thank PHL16
Newark, Delaware
Level 4 Contributor
29 reviews
16 helpful votes
Reviewed 2 days ago
NEW

We decided to fly to Osaka/Kyoto from Tokyo after finding that the bullet trains were completely booked so close to the New Year holiday, and we didn't want a 3 hour train ride with standing-room only. The price for a ANA flight was about the same as the bullet train! The loading of the flight was very orderly, the flight...

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Domestic Premium Economy Tokyo - Osaka

Helpful?
Thank LoverofLewes
2 reviews
Reviewed 3 days ago
NEW

It was indeed a great and flawless flight with ANA. Great service, spacious seats, friendly attendants and experienced pilots. We will surely book a flight with you again. It is a great value for money.

International Economy Vancouver - Singapore
Helpful?
Thank Pankun1216
Calgary, Canada
Level 4 Contributor
37 reviews
15 helpful votes
Reviewed 4 days ago
NEW

THe service is exceptional. They start by welcoming you and bowing instead of complaining about your baggage and carry on's (take that Air Canada!) They set a lovely tone at the start, were so organized that boarding was very quick and painless. The food on the flight is delicious!!! (who remembers that? ... the days of good meals?) snacks are...

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International Economy Phnom Penh - Washington DC

Helpful?
Thank anne L
Vancouver, Canada
2 reviews
Reviewed 4 days ago
NEW

Staff were friendly and professional. I'm used to flight attendants disappearing for the majority of the flight but they were around the entire time serving drinks and checking up on passengers.

International Economy Tokyo - Vancouver
Helpful?
Thank Jason L
Memphis, Tennessee
Level 3 Contributor
7 reviews
3 helpful votes
Reviewed 4 days ago
NEW
via mobile

My first visit to Japan. ANA is the way to go. Good food choices...wide variety of entertainment choices...very clean plane...gracious flight attendants.

International Economy Los Angeles - Tokyo
Helpful?
Thank dsierra7_12
Plano, Texas
Level 6 Contributor
185 reviews
62 helpful votes
Reviewed 4 days ago
NEW

ANA is a Japanese airline service. Economy was fine. The food is o.k. The entertainment was more limited than other airlines but enough to pass the time. The bathrooms are HUGE! When I say huge, I fit my two small kids and I in one bathroom comfortably. The staff was kind and accommodating. I loved their in flight snacks-croissant sandwiches!...

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International Economy Dallas - Bangkok

Helpful?
Thank SRobinson2
See travel tips for airlines
“wow.... this is what flying was like in the '70's and '80's... a pleasure, not a hassle”
annelD2299EV, 4 days ago | Read review
“Book your seat when you book your flight.”
OTOLI, 1 week ago | Read review
“Book way in advance for better rate”
, 1 week ago | Read review
“Window seat is very private”
RG_WorldTravel, 1 week ago | Read review
“Just book with them!”
DorisA924, 2 weeks ago | Read review
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About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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