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ANA (All Nippon Airways)


6,226 reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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6,226 Reviews from our TripAdvisor Community

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6,226 reviews from our community

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Showing 1,768: English reviews
Miami Beach, Florida
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

I had high expectations for this flight and they were all met and some exceeded. Although the color scheme of the suites is a bit shocking, and they do look like office cubicles, they are huge and extremely comfy when they are turned-down for sleep time (lie-flat). ANA also gives you cool pajamas that you take with you and great...

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International First Class Chicago - Tokyo

Helpful?
Thank Andrew B
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

Once you travel by them (especially but business) it's hard to be satisfied with other carriers (especially business). The flight attendants are highly attentive, friendly, and polite. Highly recommended.

International Business Class Tokyo - London
Helpful?
Thank Haruko I
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

I was actually flew in April 2014, to a conference in New York City. Departed at 06.00 from Jakarta, transit at Narita only for 15 minutes. During check in, Staffs at Jakarta were very prompt, saying hi to passenger altogether, making check-in session became memorable. During flight all attendant were very helpful, althought it was a little bit hard to...

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International Economy Jakarta - New York City

Helpful?
Thank Ruby T
Cambridge, Massachusetts
Level 6 Contributor
96 reviews
45 helpful votes
Reviewed 2 days ago
NEW

They provide high privacy to each seat in the business class, and the seat itself was very comfortable and spacious. Since the fleet was 787, the plane was quite new, it's just very clean and pleasant. The toilet for the business class was relatively spacious. Though they don't provide amenity kit, you can ask for what you need. The crew...

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Southeast Asia Business Class Tokyo - Singapore

Helpful?
Thank pams1122014
Didcot, United Kingdom
Level 5 Contributor
47 reviews
30 helpful votes
Reviewed 2 days ago
NEW

A larger plane than the one we took from Fukuoka to Okinawa, but still very good service by all staff (on the plane and in the airport). Drinks served throughout

Domestic Economy Okinawa City - Tokyo
Helpful?
Thank R_Bridge
Didcot, United Kingdom
Level 5 Contributor
47 reviews
30 helpful votes
Reviewed 2 days ago
NEW

This flight took around 2 hours and was mostly empty but the staff ensured we all had plenty to drink and were comfortable. Very quick check in and boarding as well so highly recommended

Domestic Economy Fukuoka - Okinawa City
Helpful?
Thank R_Bridge
Redondo Beach, California
Level 5 Contributor
58 reviews
23 helpful votes
Reviewed 3 days ago
NEW
via mobile

ANA has good service. Seats are small though in economy class. Their alcohol is limited to Red and White blends, not an impressive choice, again in economy. They don’t have vodka which I prefer when I am travelling. Sleeping throughout the flight is best to do.

International Economy Los Angeles - Tokyo
Helpful?
Thank TravellingEye0402
Level 5 Contributor
37 reviews
8 helpful votes
Reviewed 3 days ago
NEW
via mobile

This is the best flight to get to Tokyo. A night flight and direct to Haneda Airport,Tokyo (easy access to trains to the city upon arrival). A smooth fuss free airplane trip. Can sleep through the flight or enjoy the inflight entertainment options. Website will let you request for a special meal.... DONOT recommend the low lactose food ....as this...

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International Economy Sydney - Tokyo

Helpful?
Thank Iree L
Chesterton, Indiana
Level 3 Contributor
14 reviews
7 helpful votes
Reviewed 4 days ago
NEW
via mobile

I have never flown ANA before this and would now look for this airline for all future flights. Everything was very smooth. Food was great, in flight movies and communication was good too. First class gets their own cubicle where they can use as a work station or bed.

International Economy Chicago - Tokyo
Helpful?
Thank Tracy F
Florida
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Wow, ANA was one of the best airlines I had ever experienced. The staff were extremely attentive and very warm. ANA also had the best fleet I had ever seen. I boarded a brand new Boeing 787 which was one of the smoothest and quietest planes that I have ever been on. The food most importantly was the highlight of...

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International Economy Los Angeles - Tokyo

Helpful?
Thank Yanjipy
See travel tips for airlines
“Travelling from India & a vegetarain, Hindu Veg meal best option. Seats Narita - SFO 40 H & H good choice for two persons”
RAJUBEAS, 5 days ago | Read review
“For courtesy, learn a few basic Japanese phrases - yes, please and thank you go along way.”
cherylmE8159NK, 1 week ago | Read review
“When going back to SG, at Haneda Airport take the check-in queue that said Online Check-in because there were more counters and faster.”
TanChoonLeng, 1 week ago | Read review
“Book early to get better seats. This is a great experience”
biglurk, 1 week ago | Read review
“Don't choose the back row, seats don't recline.”
FatherofthreeinKS, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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