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ANA (All Nippon Airways)


5,614 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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5,614 Reviews from our TripAdvisor Community

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5,614 reviews from our community

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Showing 1,586: English reviews
Wadebridge, United Kingdom
Level 5 Contributor
57 reviews
12 helpful votes
Reviewed yesterday
NEW

This was our first visit to Japan and we chose to fly direct so a long flight. We chose Premium Economy. The longe before boarding was great and relaxing and set us up well. We were warmly welcomed on the plane. The seats were very comfortable and the area quite than a competitor's premium economy. Service throughout the flight was...

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International Premium Economy London - Tokyo

Helpful?
Thank Richard C
Chelmsford Essex
Level 6 Contributor
191 reviews
77 helpful votes
Reviewed yesterday
NEW

Even though we flew economy the service was as good as we received in upper class from another airline. The crew were friendly and nothing was too much trouble. The food was good and drinks plentiful.

International Economy London - Tokyo
Helpful?
Thank theoldone
Level 4 Contributor
12 reviews
8 helpful votes
Reviewed yesterday
NEW

First time flew with ANA. Excellent!!! Friendly crews on the ground and in the fly, always with a smile. The meals and beverages were above average. The entertainment system was enough for this 3.5hr. short route. Great experience!

North Asia Economy Taipei - Tokyo
Helpful?
Thank Konrad C
Honolulu, Hawaii
Level 6 Contributor
109 reviews
42 helpful votes
Reviewed 2 days ago
NEW
via mobile

A great airline to fly on. This was a domestic flight of 90 mins. On time, great ground staff, friendly flight attendants. Easy baggage pick up and nice smaller airport to land at. Closer to Osaka than Kansai. The price was also just right $130 one way.

Domestic Economy Tokyo - Osaka
Helpful?
Thank Glenn F
Dar es Salaam, Tanzania
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Economy seats on their 777s and 787s are spacious and comfortable, each with large screen and entertainment system. Service is friendly and attentive. Check out the plenty of YouTube videos to get a glimpse.

International Economy Washington DC - Manila
Helpful?
Thank Lenny T
Level 3 Contributor
19 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

Well it started of with a nice upgrade very reasonable per the flight cost. Security was nice with upgraded tickets very easy and fast. We did not do the lounge because our friends did not upgrade. So no experience with it. Then we boarded and sat on the tarmac for 1.5-2 hours with engine troubles. We only had a 2...

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North Asia First Class Ho Chi Minh City - Tokyo

Helpful?
Thank Greg D
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Very comfortable and spacious seating... great food. Flight staff exceptionally polite and attentive.

International Business Class Washington DC - Tokyo
Helpful?
Thank arvin c
River Vale, New Jersey
Level 6 Contributor
103 reviews
38 helpful votes
Reviewed 4 days ago
NEW

Whenever I can, I fly ANA. Also I'm a Gold Star Alliance member. The service on the plane is always excellent. And at the airport check-in counter as well. They are professional, pleasant, and friendly and considerate. They never showed me a "annoying" face when I asked to change my seat. They always try to accommodate with our requests. The...

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International Premium Economy New York City - Tokyo

Helpful?
Thank S T
Level 5 Contributor
28 reviews
8 helpful votes
Reviewed 5 days ago
NEW
via mobile

The control of in-flight entertainment is a dinosaur. I can’t choose freely. I have to press the next button many times to choose the movie I want to watch. For instance, if I would like to watch “Coco”. There is no information or directory at all. I don’t know which channel will play Coco. Fine! Let’s say Channel 8 plays...

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North Asia Economy Hong Kong - Osaka

Helpful?
1 Thank Alfred C
Monterrey, Mexico
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 6 days ago
NEW

Although the airplanes are not new everything worked just fine and felt very clean and comfortable. Aircraft temperature was great! I think this is normally hard to achieve. Service was excellent, the staff was very nice.

International Business Class Los Angeles - Tokyo
Helpful?
Thank Angélica O
See travel tips for airlines
“buy some food before you go”
tokyosucks, 1 week ago | Read review
“Ask which side of the plane has better chance of seeing Mt. Fuji. If there are empty seats ask to move.”
W9171FFmichellec, 1 week ago | Read review
“Coach is nice, but any upgrade is worth the added expense for a long haul trip on ANA”
UtterDisbelief, 1 week ago | Read review
“Don't stress, there is plenty of room in the overhead compartments.”
chauntev2015, 1 week ago | Read review
“Expect the best. You'll get it!”
larrysW2411XJ, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.
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