My recent experience with ANA was overshadowed by a distressing encounter with one of their check-in/ground crew members, Kij (last name was not provided per the company's policy). What should have been a routine check-in process turned into a troubling display of discrimination and bias. Upon arrival at the check-in counter, I was shocked when Kij singled me out and proceeded to charge me for my item, claiming it exceeded the allowed size and weight limits. However, what was truly disheartening was witnessing Kij's differential treatment towards me as an Asian passenger, while blatantly ignoring a Caucasian passenger with a noticeably larger and heavier personal item. The disparity in treatment based on race is completely unacceptable and goes against the values of equality and fairness that should be upheld by all airline staff. As a loyal customer of ANA, I was deeply disappointed by Kij's discriminatory behavior, which not only tarnished my travel experience but also left me feeling disrespected and marginalized. ANA must address this issue promptly and take concrete steps to ensure that such discriminatory incidents do not occur in the future. It is imperative that all staff members, including Kij, undergo comprehensive diversity training to foster a culture of inclusivity and respect within the airline. As a customer, I expect to be treated fairly and without prejudice, regardless of my ethnicity. Kij's actions have undermined my trust in ANA, and unless meaningful measures are taken to rectify this situation, I will be hesitant to choose ANA for my future travels. Also, if Kij has personal issues ongoing, I think that she should not take that with her at work as it affected her professionalism. I hope that by sharing my experience, ANA will take this matter seriously and prioritize diversity and inclusivity within their organization. Discrimination has no place in the aviation industry, and it is essential that ANA takes proactive steps to address and prevent such incidents from occurring again. In conclusion, my encounter with Kij at ANA was deeply disappointing and has left a lasting negative impression. It is my sincere hope that ANA will take decisive action to address this issue and reaffirm their commitment to treating all passengers with dignity and fairness.…