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American Airlines

78,426 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.078,426 reviews
Travelers' Choice 2019 Winner
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About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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78426Reviews
7776Photos
100Tips
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Rex J wrote a review Yesterday
13 contributions
Minneapolis - Charlotte
Domestic
First time flying American never again. I knew my delayed flight was not going to make the connecting flight hours before leaving. Attendant insisted wed make it 45 min prior to my connecting flight and said as long as ppl like me got on top the flight in an efficient manner. We ended up landing an hour after she said. We had to abort landing coming in. And i had to wait an hour for customer service due to other ppl having issues. Terrible experience.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lauren H wrote a review Yesterday
1 contribution
New Orleans - Fargo
Domestic
American is one of the only airlines that has figured out every loophole to avoid compensation when they mess up. And the compensation they do provide is pitiful. They cancelled our flight, gave us a $12 meal voucher to cover over 24 hours of meals and put us in a dirty hotel. Our transportation was an old cop car that had seats taped together. We weren’t even sure we would make it to the hotel and back. Would give -1 stars if I could. Will never fly American again
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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avidtrav wrote a review Yesterday
Los Angeles, California9 contributions2 helpful votes
Madrid - Philadelphia
International
The pilots were wonderful, and the flight was smooth and really good. The plane is absolutely beautiful. The meal flighted tenants were absolutely fantastic, friendly and helpful. The women flighted tenants were cranky and old and really grumpy. Overall, the female flight were just witchy. There were at least three of them that look like they were in their 70s, and they really need to retire. They obviously don’t like their job. As I said, overall, the flight was wonderful and it would’ve even been better without the old three female flight attendance. When we boarded Madrid, we had to go downstairs and then upstairs to the plane because it’s parked way outside the airport ramp area. I have a very bad knee, and had to use a wheelchair to have you lifted up onto the plane, navigating that many stairs would be very difficult for me. When we landed, I was able to walk off the plane because of course there was a ramp, and I had my walking cane. . As I exited the plane, I heard one of the old, female flight attendants say, I guess the person in the wheelchair got healed. She said the comment after she looked at me as I was exiting. By the way, I was exiting last off the plane because I don’t like holding people up due to my knee problem. I really thought her comment was obnoxious, and as I said, she really needs to retire .
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tracye R wrote a review Yesterday
1 contribution
Denver - Miami
Domestic
The flight was delayed due to the pilot having "a medical emergency". They had no one else on call to take his place! This was in Denver, Colorado, the hub of the US as far as pilots are concerned. This caused my daughter and her finance to miss their cruise! It was heartbreaking because they had planned and saved for over a year. On top of that, they had to wait at the airport for 5 hours to get their bags off the plane. This has caused a change of events that have been devasting to our family. Never again will I fly American Airlines! They have become the worst airline around!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Job S wrote a review Yesterday
1 contribution
Washington DC - Indianapolis
Domestic
It's a sin that they can sell the non-reclining seats as a "normal" seat, especially for people with back injuries. Absolutely unacceptable when your seat can't recline.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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This was her flight from Tampa to Miami all smiles.
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avidtrav wrote a tip Yesterday
"I really don’t have any advice to travelers, except be aware of the old, cranky, female flight attendants that need to retire."
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Job S wrote a tip Yesterday
"It's a sin that they can sell the non-reclining seats as a "normal" seat, especially for people with back injuries. Absolutely unacceptable "
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TripAdvice1304 wrote a tip Feb 26
"Do some shopping. Do not settle for any one airline."
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Grace T wrote a tip Feb 24
"Don’t book them if you may have to change your flight, even with the upgrade that’s supposed to make it more flexible. "
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Josh S wrote a tip Feb 24
"American is not the way to go. They cared nothing about the common customer."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: ₱1,680
2th checked bag: ₱2,241
3th checked bag: ₱8,402
4th checked bag: ₱11,203
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: ₱1,680
2th checked bag: ₱2,241
3th checked bag: ₱8,402
4th checked bag: ₱11,203
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: ₱1,680
2th checked bag: ₱2,241
3th checked bag: ₱8,402
4th checked bag: ₱11,203
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Wed, 3/13
Return
Wed, 3/20
Travelers
1, Economy