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Alitalia


15,629 reviews
Headquarters: Via Alberto Nassetti Fiumicino RM Italia, 00054, Fiumicino Italy 011 39 892 010 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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15,629 Reviews from our TripAdvisor Community

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15,629 reviews from our community

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Showing 3,797: English reviews
Cairo, Egypt
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

I was amazed at the well priced business class ticket which I bought 2 for my wife and i . I was shocked to see the business class cabin is same as economy class with middle seat (of 3) blocked by a cheap looking piece of plastic.the leg room was awful and the seat comfort was below zero. The air...

Date of travel: March 2019
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International Business Class Cairo - Rome

Helpful?
Thank mhnewera
New York City, New York
1 review
Reviewed 2 days ago
NEW
via mobile

I traveled round trip and it was awful both way. Departing from JFK, the plane was antiquated with few if any amenities and not very clean. The entertainment system was pathetic - not much in the way of current selections. All the movies were mismarked so you had to start ever one to see which title was actually playing. The...

Date of travel: March 2019
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International Economy New York City - Rome

Helpful?
Thank Annany55
Paris, France
Level 5 Contributor
73 reviews
7 helpful votes
Reviewed 2 days ago
NEW
via mobile

The space the service and the meal are fabulous This makes definitely sense to make one step to Roma before flying to Chile Prices are half the price of a direct flight and service and comfort are double

Date of travel: March 2019
International Business Class Paris - Santiago
Helpful?
Thank PaulDouk
florida
Level 4 Contributor
33 reviews
17 helpful votes
Reviewed 3 days ago
NEW
via mobile

Im glad I did not listen to the bad reviews here or I would not have booked Alitalia. We’ve been on many international flights & carriers & Alitalia is now on the top of our list! We flew Miami to Rome & the aircraft was new, clean & comfortable! We had an easy & nice flight. Check in was a...

Date of travel: March 2019
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International Economy Miami - Rome

Helpful?
2 Thank Shopaholic2009
Jerusalem, Israel
Level 6 Contributor
104 reviews
15 helpful votes
Reviewed 4 days ago
NEW

The flight was average, nothing bad but nothing special to recommend it. The food wasn't to my liking and the seats seemed to be closer together than on other airlines. The flight attendants were polite and friendly and did their best to make the flight pleasant.

Date of travel: March 2019
International Economy Tel Aviv - Rio de Janeiro
Helpful?
1 Thank mikeberlin555
Soriano nel Cimino, Italy
Level 3 Contributor
9 reviews
Reviewed 5 days ago
NEW
via mobile

Our flight from London to Rome was over 1.5 hours delayed and really didn’t need to be. All seats were preassigned and the boarding process was extremely disorganized. Announcements were made for ranges of seating to be boarded, but the passengers would just crowd together and there was no control. Once seated it was discovered that one seat was assigned...

Date of travel: March 2019
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Europe Economy London - Rome

Helpful?
Thank Wmrekim
Ipswich, United Kingdom
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

Flight was LHR to Rome, then Rome to Santiago. First flight was late leaving LHR(a regular occurrence it transpires) and we had to run through Rome airport and just made our connection...but our bags didn’t! We had not been told they had not made the flight. We were reunited with most of our bags 3 days later (though one took...

Date of travel: December 2018
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International Economy London - Santiago

Helpful?
Thank ITFC_Graham
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 6 days ago
NEW
via mobile

This was the worst level of customer service I’ve ever experienced while traveling. I will never fly this airline again and I caution others to avoid them. Our family went through Rome airport security and had our documents ready without issue. We approached the airline desk at the gate to inquire about paying to upgrade our seats. At this point...

Date of travel: March 2019
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International Premium Economy Rome - New York City

Helpful?
2 Thank Hojojoe
1 review
Reviewed 1 week ago

The flight was fine, but the airline managed to break one of our checked suitcases (a new one). We missed this fact on arrival and only discovered the damage at home. We complained and received a short "sorry note" that they closed the case because we did not report the damage at the airport. My view, if Alitalia is ready...

Date of travel: March 2019
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Europe Economy Malaga - Venice

Helpful?
Thank Peter K
Stoke-on-Trent, United Kingdom
Level 5 Contributor
80 reviews
52 helpful votes
Reviewed 1 week ago via mobile

We departed Heathrow an hour late. We weren't told why ! Fortunately we managed to somehow land on time ! The return journey was punctual . The staff just dish out a complimentary drink and or a snack and hide in the back of the plane! Not even coming to check people had their seatbelts on during turbulence ! My...

Date of travel: March 2019
More 
Europe Economy London - Rome

Helpful?
Thank Crimsondream
See travel tips for airlines
“Avoid this airline”
peterkY3802UB, 1 week ago | Read review
“Take plenty to do ........ including earplugs.”
michaelwT3690WF, 1 week ago | Read review
“Avoid this airline if possible and book with someone else!”
manus974, 1 week ago | Read review
“Dont fly Alitalia”
PCK1810, 2 weeks ago | Read review
“Eat beforehand!”
trevor494, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Alitalia
Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).

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