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Air New Zealand


4,984 Reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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4,984 Reviews from our TripAdvisor Community

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4,984 reviews from our community

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Showing 4,536: English reviews
Singapore, Singapore
Level 4 Contributor
28 reviews
20 helpful votes
Reviewed yesterday
NEW

Friendly staff in general but they are simply too "chill" in their lingo to be classified as professional sometimes. It doesn't help that one of the FA clearly exhibited "discrimination" against an Asian guest while another "White" guest got away with the exact same thing. There was a Caucasian guest who sat at the first two rows of the economy...

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International Premium Economy Singapore - Auckland Central

Helpful?
Thank XYNT X
NZ
Level 6 Contributor
167 reviews
21 helpful votes
Reviewed yesterday
NEW

Flew Air NZ return to San Francisco. Can't complain at the service etc - it was the usual high level you expect. Seats comfortable in baggage class, and food while nothing great was OK - about as good as you get on a plane. Cabin crew their usual helpful friendly selves. Hate airline surge pricing.

International Economy Auckland Central - San Francisco
Helpful?
Thank brentling
Toowoomba, Australia
Level 6 Contributor
142 reviews
58 helpful votes
Reviewed yesterday
NEW

Pleasant and on time trip there and back, didn't know before hand that I had to pre-order my meals,so we miss out on any food. The entertainment of the in flight movies we had to pay for or just watch the freebies. before travelling with them again i would ask more questions as these options I have always received for...

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South Pacific Economy Brisbane - Norfolk Island

Helpful?
Thank JohnO4352
Auckland Central, New Zealand
Level 5 Contributor
77 reviews
19 helpful votes
Reviewed yesterday
NEW

I travel to/from Auckland to Melbourne return 3th November and 12th November. As always the flight Excellant, got seat what i want, both flights. Also the service and food service as always great. Always travel with Air New Zealand, great service, from checkin to end of flight both ways. Peter J

Trans-Tasman Economy Auckland Central - Melbourne
Helpful?
Thank Peter J
Dubai
Level 6 Contributor
536 reviews
250 helpful votes
Reviewed 2 days ago
NEW

friendly staff and always efficient. I love flying Air New Zealand and fly with them every chance I get.

Domestic Economy Wellington - Queenstown
Helpful?
Thank drjandthemissus
Papamoa, New Zealand
Level 6 Contributor
366 reviews
144 helpful votes
Reviewed 2 days ago
NEW

I have always raved about this airline , hence now being a Gold Frequent flyer however disappointed that I booked my seats way back in April and on my app it still said on the day I had 2A , I checked in and didn't even look at my boarding pass to I was in the lounge and saw I...

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Domestic Economy Wellington - Tauranga

Helpful?
Thank eddiefredie
Mandurah, Australia
Level 6 Contributor
488 reviews
103 helpful votes
Reviewed 2 days ago
NEW
via mobile

Great service and a reasonable menu, the Pannacotta though wasn't good. Wines were good, seats and amenities good, toilets clean, everything worked and the flight was on time. Difficult to fault. The lounge was huge, very busy and a fair walk from the gate, but the departure notices were both in English and in the language of the aircraft's home...

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Trans-Tasman Business Class Auckland Central - Sydney

Helpful?
Thank PeterJT46
Katikati
Level 5 Contributor
75 reviews
10 helpful votes
Reviewed 2 days ago
NEW

Flew economy back from USA as Premium Economy was fully booked from Houston. Had a good seat 49A window seat, middle seat empty & aisle seat occupied. One 3 seat row ahead with middle seat empty & then 2 seat row. a bit cramped after Premium economy but could spread oit cos of empty middle seat. Good helpful service attended...

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International Economy Houston - Auckland Central

Helpful?
Thank Helen C
Katikati
Level 5 Contributor
75 reviews
10 helpful votes
Reviewed 2 days ago
NEW

Travelled in Premium Economy to get a good rest before travellling around Texas with family over there. Good service & comfortable seats. Also had window seat & nonone sitting next to me. Preferred the previous Premium Economy seats which were angled with a separate footrest.

International Premium Economy Auckland Central - Los Angeles
Helpful?
Thank Helen C
Denver, Colorado
Level 6 Contributor
129 reviews
38 helpful votes
Reviewed 3 days ago
NEW

To be honest there really isn't much difference in airlines and when you are in economy and flying that far - its all pretty much of a muchness. The staff were great, and there were eating and drinking options throughout the flight, the entertainment system could do with some better more recent options though. We stopped off in NZ for...

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International Economy Denver - Melbourne

Helpful?
Thank Rochelle A
See travel tips for airlines
“Take some food along to eat and a good book”
JohnO4352, yesterday | Read review
“Ask nicely and you might get.”
PeterJ905, yesterday | Read review
“Prebook your seat to get legroom”
helenc446, 2 days ago | Read review
“Select your seat”
helenc446, 2 days ago | Read review
“Use Quantas”
TrevorD74, 4 days ago | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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