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Air New Zealand


7,192 Reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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7,192 Reviews from our TripAdvisor Community

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7,192 reviews from our community

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Showing 6,551: English reviews
Perth, Australia
Level 1 Contributor
4 reviews
Reviewed today
NEW

1st flight ( of 3) plane substituted for another plane seats upright and could not be reclined because people behind said it hit their knees, this was an overnight flight. Child in front of us yelling and jumping on seat, lady in front of him yelled at mother, mother yelled at father across aisle still child yelling and jumping on...

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Trans-Tasman Economy Perth - Christchurch

Helpful?
Thank judy644
Auckland Central, New Zealand
Level 6 Contributor
189 reviews
72 helpful votes
Reviewed yesterday
NEW

The seats in business class were innovative. But they dont compete with the new seats from many competitors. There is very little privacy in the cabin when sitting up, you cannot recline during take-off, with the TV stowage rules its really difficult to watch the movie during takeoff and landing, there are little pockets for storage that are hard to...

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International Business Class Auckland - Houston

Helpful?
Thank kiwitripper64
Fargo, North Dakota
Level 6 Contributor
544 reviews
107 helpful votes
Reviewed yesterday
NEW

After two months in New Zealand, we returned from Christchurch to San Francisco today. We were again quite pleased with the service and the comfort of the seats on the long flight. We are vegetarians and our special order options were just okay this time around.

International Economy Christchurch - San Francisco
Helpful?
Thank Larry P
Singapore, Singapore
Level 5 Contributor
86 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

NZ 679 and NZ 674, both flights’ crews are good. Smiling and energetic. Comfortable seats , just great for domestic flights . The ground crew in Auckland was ok, but the ground crew in Dunedin was very good. Helped us get our seats together as we booked on different PNRs . There are 3 of us and we had 2...

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Trans-Tasman Economy Auckland - Melbourne

Helpful?
Thank Jjasg10
Bridgend, United Kingdom
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW

We went on our holiday of a life time to New Zealand during the Lions Tour, I was a tad concerned about the long flight which we started at Heathrow with Singapore Airlines which was very good , stopped there for 2 hours then carried on our journey with New Zealand Airlines, now we’re talking brilliant we were treated like...

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International Premium Economy London - Auckland

Helpful?
Thank cully46
Christchurch, New Zealand
Level 5 Contributor
66 reviews
19 helpful votes
Reviewed yesterday
NEW
via mobile

The flight from Auckland to Christchurch ran on time and arrived on time. food and drink were offered as well as sweets. Cabin Crew friendly and helpful

Domestic Economy Auckland - Christchurch
Helpful?
Thank JustineFW
Aasiaat, Greenland
Level 6 Contributor
128 reviews
93 helpful votes
Reviewed yesterday
NEW

Not having flown Air NZ for a while due to their old planes and lack of courteous service I was very pleasantly surprised to find brand new planes, friendly service and even the food wasn't terrible

South Pacific Economy Auckland - Nuku'alofa
Helpful?
Thank SingaporeVulture
Royal Tunbridge Wells, United Kingdom
Level 6 Contributor
541 reviews
246 helpful votes
Reviewed yesterday
NEW

The service and the seats on thius flight were all good but I wouldn't have chosen them had I known what I was going to go through on another booking from the US to NZ in March. They just cancelled loads of confirmed bookings at will. They simply would not honour bookings made because they "made an error with pricing...

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International Economy Auckland - Singapore

Helpful?
Thank GIDAYE
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Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Flight NZ135 Auckland to Brisbane Seat 27D Seat comfy with good leg room Was offered bubbles or juice just after takeoff Breakfast was French toast or eggs/ sausages served with fresh fruit, yoghurt and hot croissants Premium Economy just about fill only 2 seats free. Service I thought on this flight wasn’t quite like I have had on others flight...

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Trans-Tasman Premium Economy Auckland - Brisbane

Helpful?
Thank trishellel2016
Auckland, New Zealand
2 reviews
Reviewed yesterday
NEW

Great attentive, hard working staff made for a very enjoyable flight. Food was really good and there was plenty of leg room in our economy seat. Bonus was that we got to travel with NZ cyclist going to the Gold Coast for the Commonwealth Games.

Trans-Tasman Economy Auckland - Brisbane
Helpful?
Thank bakerclan2
See travel tips for airlines
“Do not use them!”
judy644, today | Read review
“Book a different, more trustworthy airline”
GIDAYE, yesterday | Read review
“Sit back and relax...”
bakerclan2, yesterday | Read review
“If you are over average size, do not fly on this airlines economy class.”
O2348VQpatrickm, 2 days ago | Read review
“You can select your own seat number”
, 2 days ago | Read review
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About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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