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Air New Zealand


10,387 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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10,387 Reviews from our TripAdvisor Community

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10,387 reviews from our community

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Showing 9,504: English reviews
Papamoa, New Zealand
Level 4 Contributor
34 reviews
6 helpful votes
Reviewed today
NEW

Great flight. Checked in on line before arriving at the airport and printed the boarding passes. Made check iat the airport very easy. Basically checked in our bags and that was it. Flight and staff were great. Would certainly fly Air NZ again.

Date of travel: February 2019
Trans-Tasman Economy Auckland - Sydney
Helpful?
Thank MalcolmB1300
Level 5 Contributor
50 reviews
9 helpful votes
Reviewed today
NEW

A very long flight and no seat room. You'd think the airline would provide a bit more room for these extremely long flights. The food was OK, and staff were excellent. On a recent United flight, we found the seating to be much more comfortable.

Date of travel: February 2019
International Economy Houston - Auckland
Helpful?
Thank Steve K
Kauai, Hawaii
Level 3 Contributor
13 reviews
13 helpful votes
Reviewed today
NEW
via mobile

Traveling with a baby is hard enough without flight attendants refusing to serve you food and drinks. Plus flight attendant nearly ramming into a mother with a baby in her arms is absolutely unacceptable. Surely they must train the flight attendants for safety standards and handling trolleys?? Imagine that kind of trolley cart that weighs a ton getting rammed into...

Date of travel: February 2019
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South Pacific Economy Rarotonga - Sydney

Helpful?
Thank malulanikauai
1 review
Reviewed yesterday
NEW

All in all I think Air New Zealand is a bit overrated. Ofcourse there a positives at Auckland Airport such as a seperate check in area and express lane to go through security but I can’t help but feel the 787-9 is hyped up to much and doesn’t deliver. Let me start by saying the staff in business are awesome,...

Date of travel: February 2019
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International Business Class Auckland - Hong Kong

Helpful?
Thank Honestcity
Mackay, Australia
Level 6 Contributor
430 reviews
58 helpful votes
Reviewed yesterday
NEW

Lovely new terminal at Napier and l needed help with check in as l had art work as extra. The staff were most helpful and no charge for the extra. Boarding was smooth as was the flight with magnificent views of the south lsland.

Date of travel: February 2019
Domestic Economy Napier - Christchurch
Helpful?
Thank habanachooky
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Mackay, Australia
Level 6 Contributor
430 reviews
58 helpful votes
Reviewed yesterday
NEW

Picked up a discount flight to visit friends in Napier for a long weekend. The service was great with a very full plane coming into Art Deco week in Napier. Check in lady extremely helpful.

Date of travel: February 2019
Domestic Economy Auckland - Napier
Helpful?
Thank habanachooky
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Mackay, Australia
Level 6 Contributor
430 reviews
58 helpful votes
Reviewed yesterday
NEW

Fantastic service from check in, right through to boarding along with entry to the Koro lounge. Keep it up Air New Zealand.

Date of travel: February 2019
Trans-Tasman Business Class Brisbane - Auckland
Helpful?
Thank habanachooky
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Level 1 Contributor
5 reviews
Reviewed yesterday
NEW

Attendees are very professional, and the food is good !. Yor have plenty of space to stretch your legs, which really worked for me, since I am 1.76 mts high.

Date of travel: January 2019
International Economy Buenos Aires - Auckland
Helpful?
Thank soficalvo
Miami Beach, Florida
Level 6 Contributor
149 reviews
23 helpful votes
Reviewed yesterday
NEW

Excellent checking, special gates and security lines , but disappointing lounge experience ( flight was delayed but no call was made to tell us to go the gate ), service on board was not friendly . Not a very pleasant experience.

Date of travel: January 2019
South Pacific Business Class Auckland - Nadi
Helpful?
Thank P2680ZVmariel
Hove, United Kingdom
Level 5 Contributor
46 reviews
18 helpful votes
Reviewed yesterday
NEW

I know I traveled Business class but the service is always great and consistent on ANZ. Food is great also. I'm not a lover of the seats to be honest which are the same as Virgin - you have stand up and make the bed and unmake it later which is a pain (although ANZ staff always rush to help)....

Date of travel: January 2019
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International Business Class London - Los Angeles

Helpful?
Thank skidmarc3161
See travel tips for airlines
“Honestly, for the price of business..go Singapore or Cathy..”
Honestcity, yesterday | Read review
“Stick with Qantas”
JamesBelias, 2 days ago | Read review
“Don't fall into the trap of purchasing in-flight Wi-Fi.”
_makayla1618, 2 days ago | Read review
“Be courteous to the Ground and Cabin staff and they will be courteous to you.”
FreddDagg, 3 days ago | Read review
“Auckland airport is a bit disorganized,, check the boards to make sure yr flight is still on at gate they told you”
benfA6248OF, 3 days ago | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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