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Air India


5,739 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India 011 91 1800 180 1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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5,739 Reviews from our TripAdvisor Community

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5,739 reviews from our community

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Showing 4,847: English reviews
Worthing, United Kingdom
Level 2 Contributor
6 reviews
Reviewed today
NEW

Very comfortable business class cabin with a standard of service beyond my expectation. The food was good and the flight on schedule.

Date of travel: January 2019
International Business Class London - New Delhi
Helpful?
Thank Alan S
Zurich, Switzerland
Level 3 Contributor
18 reviews
4 helpful votes
Reviewed today
NEW

Good, decent flight, food (veg) was good enough, smooth flight, friendly people. Great that luggage was up to 40 kg allowed.

Date of travel: February 2019
International Economy Zurich - Ahmedabad
Helpful?
Thank barbarabH5344BU
Bangkok, Thailand
Level 4 Contributor
21 reviews
Reviewed today
NEW

Is a comfortable flight .But the food is so so.The plane is a little old and the headset can't used.Some flight attendant service is not good.

Date of travel: January 2019
Southeast Asia Economy Mumbai - Bangkok
Helpful?
Thank supakrit_thestham
Sydney, New South Wales, Australia
Level 5 Contributor
65 reviews
32 helpful votes
Reviewed today
NEW

Seating arrangement quite comfortable. It was about 90 minutes flight from Mumbai to Mangalore and my journey was quite comfortable. Due to some reason, the departure was delayed quite a bit. I travelled on 26th December 2018.

Date of travel: December 2018
Domestic Economy Mumbai - Mangalore
Helpful?
Thank Anthony C
Maine
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed today
NEW

The gate agent who checked our bag in was very slow, had to keep asking for help (OK, maybe she was new), and she kept picking her nose while she handled our documents. The movie screen did not work at all, making a long flight seem even longer; I was told by a seatmate that this was common on this...

Date of travel: February 2019
More 
International Economy New Delhi - New York City

Helpful?
Thank Doberdoodle
Springfield, Massachusetts
Level 4 Contributor
35 reviews
9 helpful votes
Reviewed today
NEW
via mobile

I had travelled with Air India before and the trip was OK. This time, the plane was in awful condition. Out of 6 seats, only 1 TV worked. The handle between my seat and my neighbor was coming off. The fabric on the seats was worn off. In the past the food was very good, this time it was at...

Date of travel: February 2019
More 
International Economy New York City - New Delhi

Helpful?
Thank AnnaTG
Singapore, Singapore
Level 5 Contributor
70 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

Seats are comfy with good legroom, most of screens or usb calbles do not work (i’ve tried few), service crew and quality is good. This connection does job as it is fairly short flight.

Date of travel: February 2019
Asia Economy Singapore - New Delhi
Helpful?
Thank JakubJ1079
New Delhi, India
Level 3 Contributor
12 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

As a tall traveler, and as my first time with air India I was concerned about the leg room . Absolutely no need to Iv never had so much leg room, on any economy flight . Food was very tasty and I ate the lot , chicken curry . The staff were helpful and offered to move us to another...

Date of travel: February 2019
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International Economy London - New Delhi

Helpful?
Thank guyb543
1 review
Reviewed 2 days ago
NEW
via mobile

Very good...service...and. good time...prices good..all good i like the flight fling...I'm travelling all time too air India flight....

Date of travel: October 2018
Domestic Economy Kolkata (Calcutta) - New Delhi
Helpful?
Thank DayTrip828791
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed 2 days ago
NEW

The food was good. I usually have a problem with legroom in economy but dreamliner there was no issues. The luggage was generous and overall pleasant experience.

Date of travel: March 2018
International Economy Thiruvananthapuram (Trivandrum) - Birmingham
Helpful?
Thank Sun_s05
See travel tips for airlines
“when travelling within and from India calculate enough time for check-in and safety control; everything moves very slow”
barbarabH5344BU, today | Read review
“Buy additional seats”
supakrit_thestham, today | Read review
“Check up in advance about the departure time etc.”
anthonyc909, today | Read review
“travel only because of Air India but do not expect anything from staff.”
l0veleshr, 2 days ago | Read review
“Dont prepare for inflight entertainment, but to take good rest.”
596anilg, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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