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Air France


19,040 reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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19,040 Reviews from our TripAdvisor Community

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19,040 reviews from our community

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Showing 6,155: English reviews
Sao Paulo, SP
Level 2 Contributor
4 reviews
Reviewed today
NEW

Fluying with Air France for the first time...we really appreciated the good services on board.Flight attendants very kind, and the aircraft was new and in good shape; a real good experience.

International Economy Sao Paulo - Paris
Helpful?
Thank Silvana B
Level 3 Contributor
6 reviews
2 helpful votes
Reviewed today
NEW
via mobile

I used to flight with my parents many years ago and had a very good opinion of the airline, it used to be one of the best or the best airline in that time. On May 31th my husband, daughter and myself after months of planning to go to my husbands oldest daughter wedding in Portiers, France we flight to...

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International Economy Mexico City - Paris

Helpful?
Thank atolrac
Phan Rang-Thap Cham, Vietnam
Level 5 Contributor
62 reviews
17 helpful votes
Reviewed today
NEW

Air travel has become very pedestrian. Bus in the sky. This flight was no different. Staff were Patti paying in a “work slow down” so service was marginal. Requested a Assistance as my spouse had a broken foot. “We have no record” And so it went!

International Economy Los Angeles - Paris
Helpful?
Thank McGhost2000
Walnut Creek, California
Level 4 Contributor
35 reviews
11 helpful votes
Reviewed today
NEW

The checkin in Houston was fast and smooth with keen interest in serving. Howeve, the Air France Houston lounge was modest and crowded with limited food/drink choices. Boarding was also smooth and efficient. I think the back support in the business needs to be enhanced. The flight to Paris included dinner and breakfast. The dinner. Choices were fine. However, two...

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International Business Class Houston - Cairo

Helpful?
Thank 614abdelghanie
Spring Arbor, Michigan
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed today
NEW

I was leading a university alumni trip. Air France cancelled our Paris to Detroit flight at the end or our trip for operational reasons. They took 3.5 hours to get us a hotel after cancelling the flight. The hotel they put us in had an extremely over packed shuttle to bring us to our flight the next morning but the...

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International Economy Canton of Geneva - Detroit

Helpful?
Thank stephencastle
Kiev, Ukraine
2 reviews
Reviewed today
NEW

Very good trip. Full automatically check-in. No problems with luggage, yet full automatically. Flight attendants - helpfully and polite. Good food, good drinks, good and comfortable plan.

Europe Economy Paris - Kiev
Helpful?
Thank n0rdviking
Mequon, Wisconsin
Level 4 Contributor
47 reviews
28 helpful votes
Reviewed today
NEW
via mobile

Airline canceled our direct flight 24 hours before scheduled departure date. I had to find alternative flights and after 4 hours of talking to Air France we had new flights with layovers. Then we arrived at the airport and our newly booked flight was delayed so we missed our connection and had to go book another flight! Horrible customer service....

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International Economy Chicago - Paris

Helpful?
Thank Charlie53092
Singapore
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed today
NEW
via mobile

14 hr flight on premium economy with entertainment system broken. The flight attendants just provided this weblink (which don’t work) and a number to call (but how to do that while on 14 hr flight?!) for complaints to be lodged. There is no alternative solutions provided and they conveniently said flight was fully booked and no upgrades. Recently their CEO...

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International Premium Economy Singapore - Paris

Helpful?
Thank 996lik
Level 3 Contributor
17 reviews
5 helpful votes
Reviewed today
NEW

Long trip but good enough. Free food and drink available during the trip. Very clean restrooms all the time (the most surprising for me). Kind and helpful crew.

International Economy Madrid - Washington DC
Helpful?
Thank Maria M
Derry, United Kingdom
Level 6 Contributor
138 reviews
87 helpful votes
Reviewed today
NEW
via mobile

Priority check-in, priority boarding, and priority tagged luggage are always a plus. Seats are located in a small separate cabin behind business class on the Boeing 777. Larger than economy seats, they are wider with more leg room, a deeper recline, and extra storage. Each seat is set in its own hard shell case, so when reclining, moves forward rather...

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International Premium Economy Dubai - Paris

Helpful?
1 Thank Damian66
See travel tips for airlines
“Choose another!”
McGhost2000, today | Read review
“I'd recommend not flying Air France but, if you must, leave lots of lay over time so you can fix problems as they come up.”
stephencastle, today | Read review
“Go to Air France's website online and look at the seating chart for your type of plane.”
80gregorym, yesterday | Read review
“Buy a baguette sandwich in the airport to eat.”
houston1949, yesterday | Read review
“Try to book with enough time to avoid AF.”
JEMDR, yesterday | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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