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Air France
Headquarters: 45 rue de Paris, Roissy-en-France France 95 747
Overview
3.535,806 reviews
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About Air France

Airline Alliance

SkyTeam
Headquarters: 45 rue de Paris, Roissy-en-France France 95 747

Airline Summary

Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).
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Mimi wrote a review Yesterday
7 contributions
Hong Kong - Paris
International
The seats are very very crowded and the foods are very bad, even worse than a low-cost airline. During my flight, the man seating in front of me keep sitting up straight and then laying down heavily, causing the back of the chair hitting on my knees again and again. I explained the situation to the flight attendant in english but she claimed that she cannot understand. My knees turned red immediately in the flight and got bruises a day after, which eventually affected my walking and I need to see the doctor……. I'm only 159cm height . The seats are way too crowded and the chair is not properly maintained such that it cannot bear the weight of a relatively heavy man, allowing him to make the chair fall down far below the setted limit. Besides, the flight attendant has made no effort to stop the passengers' misbehaviour. I usually take cathay pacific and it is a must that flight attendant would request all passengers to set back their seats during meal and landing. For Air France, they just simply make announcements. Some passengers neglect the order and the flight attendant just let them be.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Talal P wrote a review Yesterday
San Francisco, California2 contributions1 helpful vote
San Francisco - Paris
International
Quick background: I had to travel to Paris for a business trip last July and my employer booked me on Air France, it was my first time on an European carrier and I was excited for the flight. My colleagues had told be prior to my trip that Air France isn’t as nice now as it was 20-30 years ago so I didn’t have high hopes for the service, turns out however, I had an amazing experience with the airline. Gate agents and flight attendants were friendly, service was great, and the boarding process was smooth. One thing to note though is that on my returning flight, the quality of catering was quite low and I didn’t touch a single bit of the food. Something that Air France can definitely improve on. Overall, a solid airline with room for growth!
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Date of travel: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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nicholas v wrote a review Yesterday
1 contribution
Paris - Johannesburg
International
Flight was cancelled and told we would be refunded for missed flights and other expenses such as taxis and food, been fighting with them for 2-3months over non paid expenses. they closed my case without notice and every time i call i get a excuse. service is terrible and not to mention the rude staff on flight ...... woudl never ever use them again .
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nicole C wrote a review Yesterday
1 contribution
Seattle - Valletta
International
A horrible experience. This is my last time booking with airfrance. When you are booking make sure you check the transfer time of the airport itself as they are likely not as smooth as it seemed. I ended up running through the airport trying to find a gate only to be denied access by the staff. Not only that, the customer service was so disrespectful when I was completely lost and in need of help. It will be a series of “it was not us, please go to…” instead of taking responsibility and figuring out how we can make things work. Had i been the only customer with this issue i would wonder if it were my fault, however there were atleast 4 others with the same exact problem. And this is not the first time this has happened. All in all i understand flights can get complicated but the least a customer expects is to be listened to and respected considering the amount of money you are paying for these flights. We only got help from two lovely staff members (finally), 4 hours later.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Patrik Novotny wrote a review Yesterday
2 contributions
Paris - Havana
International
Delayed, terrible communication, no respecting your time. Their support don't help you when you need it. I tried to her any help but even on their home airport CDG nothing
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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1 Helpful vote
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trou dans la valise
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voici ma valise à la réception 1 mois après mon retour
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Pauline M wrote a tip Jun 11
"Don `t bother"
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Passport31256645926 wrote a tip Jun 11
"Use another airline."
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Christine M wrote a tip Jun 7
"Book with another airline before using Air France."
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Awareful G wrote a tip Jun 5
"Go with another airline if you can"
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Anuj N wrote a tip Jun 4
"Avoid this airline, it is miserable and poorly managed. "
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