2 hours late out of bkk. no reason given no airport personal of air china helpful.after boarding first class passanger argueing with gate agent,she closed door in her face.in flight asked for a coffee 35 min out was told no way.never fly air china again also late out of Beijing no reason given again English also a problem with flight...

Yikes. I supposed to be on a flight from HK to Beijing and have a connection in Beijing to Washington. Our flight kept getting delayed later and later (from 8pm til 2am), with no announcements, updates on their website of the airports website. Gate agents were notoriously unhelpful, telling different passengers different things, saying they had no idea what was...

Why do i have to give it 1. yes the entertainment is awful, the food is as basic as i gets, staff barely speak English... And while fine on long haul were rude on short flights .tight cramped and no allowed to use an device . I arrived 19 hours late. there seemed to be some ridiculous communist controls in...

I fly with many airlines for long haulage in a year. The service experience is quite terrible from starting from service initiation. The flight attendant didn't pay attention on non- chinese customers and some of them cannot speak English. Voice and speaking tone is not polite. With more than 10 hours flying, I must stay hydrate and they do not...

First time in economy on this airline, but the staff were still as warm and helpful as those in business class. Standard economy seating so basically you're face-planted into the seat in front of you, but enough empty seats that we were able to grab a row and lie down for the best part of the journey. Would recommend and...

If you want to experience communism at its "best" fly this airline where misery is equal to all! The service is non existent...no one smiles or helps. The food is junk. The entertainment system...oops..there isn't one! But you can't use your iPhone for inexplicably silly reasons. They are usually several hours lateen departure without any explanation or announcement, and even...

I had a return ticket and arrived at their Gate at 6am with flight to Vancouver leaving at 6am they wouldn't let me on. They did give me a partial refund (~1/4) through Cheap-O-Air the online travel agent.

The flight from Gatwick to Beijing was the most uncomfortable flight I have ever had, 10 hours cramped in some seats only suitable for children. The next part of the flight from Beijing to Tokyo was a little better. But I will never use them again. The food was not that good either and the cabin crew were not that...

My brand new suitcase was damaged on the flight, huge crack inside and outside, must have had something extremely heavy being put on top. I have sent 21 emails between 16th Apr to 10th July to reclaim the damaged suitcase but received no single reply from Air China Heathrow. The representatives from Air China Europe Call Centre are nice but...