We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air China


3,592 reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China 011 86 95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

3,592 Reviews from our TripAdvisor Community

Write a Review

3,592 reviews from our community

Filter reviews by popular destinations:
All reviews Beijing Bangkok London Shanghai Paris Hong Kong Tokyo Frankfurt Madrid Los Angeles New York City Chengdu Sao Paulo
Traveler rating
Cabin
  • (1,543)
  • (2)
  • (236)
  • (40)
Route
  • (1,335)
  • (187)
  • (166)
  • (57)
  • (43)
  • More
Language
  • More
Showing 1,824: English reviews
1 review
Reviewed yesterday
NEW

the worst airline ever. don't book. they suck. 1. Beijing to NYC - bag never arrives. How can this even possibly happen on a international route. (bags not arriving on domestic US airlines are another story) 2. finally locates the bag in beijing and finally arrives in ny after 5 days. 3. Telephoned baggage claims in ny to locate my...

More 
International Economy Beijing - New York City

Helpful?
Thank James K
Level 1 Contributor
2 reviews
Reviewed yesterday
NEW
via mobile

Today we arrived in Budapest from Xining by Air Asia/Lufthansa. We especially bought our ticket to have enough time for transfers. In Beijing 3 hours. Since Air Asia postponed the flight from Xining to Beijing from 20:35 to 22:10 without any special reason (and we could not have found out since they don’t speak any English). Our connecting flight were...

More 
International Economy Xining - Budapest

Helpful?
Thank Nikoletta I
1 review
Reviewed 2 days ago
NEW

己经向向国航反影 完全得不到任何形式答覆 国航漠視搭客意見 令人反感  如果不可避免乘搭國航 千萬不要在機上買免稅品 以免受騙 We bought cosmetics, Lancome Advanced Genifique (priced at US$200), at a discount of 20% = US$160 from Air China onboard Duty Free Shop flying from Rome to Beijing. The same good was later found to be selling at US$137 at the Duty Free Shop at Beijing International Airport. While flying back to Hong...

More 
International Economy Rome - Beijing

Helpful?
Thank John C
New Delhi, India
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed 2 days ago
NEW

The Crew is very friendly. Though English communication could be a bit of a problem but its very well manageable. The food is served Hot and well if you are careful to select your meal plan while booking the tickets. You would just love your meal what you order as they serve it perfectly well. They serve chilled Beers &...

More 
North Asia Economy New Delhi - Beijing

Helpful?
Thank Himanshu G
Long Island, New York
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed 2 days ago
NEW

We flew Air China on most of of our 5 legs of our trip to Asia. The flight from NY to Beijing is about 13 hours so when we were checking in, the representative at the counter offered me a business economy upgrade for $150 each. Totally worth it. More leg room seats go back 75 degrees and very few...

More 
International Business Class New York City - Beijing

Helpful?
1 Thank Randy G
Level 4 Contributor
16 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Had a terrible flight with air China in June. The interior was old and dirty and they obviously did not clean the pillow covers from the previous flight. They made claims to have CCTV operating on the flight but this was obviously a lie when my wife’s laptop was stolen from the overhead compartment and then they admitted not to...

More 
International Economy London - Beijing

Helpful?
Thank Mark H
Level 5 Contributor
84 reviews
25 helpful votes
Reviewed 2 days ago
NEW
via mobile

Extremely long lines. Unhelpful staff. Lost checked bags. Planes that say they're on time, but leave an hour late causing you to miss your connecting flight. Poor signage. Awful, just awful. Fly with literally any other airline.

International Economy Beijing - New York City
Helpful?
Thank Michael V
1 review
Reviewed 3 days ago
NEW

Worst ever airline. The flight from LAX (LA in USA) to Beijing on July 11th 2018 at 2:30 PM was cancelled and I was ordered to wait 24 hours for next flight and sent to a motel in LA. Later in the evening a customer service representative from air china called me to say that they cannot book me for...

More 
International Economy Portland - Mumbai

Helpful?
Thank umesh a
Yorba Linda, California
Level 5 Contributor
65 reviews
24 helpful votes
Reviewed 4 days ago
NEW

The leg room is quite less and if you are a tall person, you will be squeezed.Even though there were empty seats in the emergency exit row, the flight attendants did not allow my son who is 6' 4" to sit there saying we had to pay $100 for it. Later on, they allowed other Chinese passengers to move into...

More 
International Economy Los Angeles - Mumbai

Helpful?
Thank SantoshVV
Tel Aviv, Israel
Level 6 Contributor
220 reviews
52 helpful votes
Reviewed 4 days ago
NEW

.Our flight was delayed in one day due to typhoon. Yet, we received no message about that, and reached the airport in vain. Besides, many problems in the airport check in with our names missing in their lists. The entertainment screens hardly work

North Asia Economy Tokyo - Beijing
Helpful?
Thank Travellingfamily012
See travel tips for airlines
“Be decent in your behavior and you will be treated very well by anyone.”
, 2 days ago | Read review
“The ticket price is cheap and that is the only reason why you would choose this airlines.”
SantoshVV, 4 days ago | Read review
“Skip their website and go directly to their counter to check-in...”
Jeff_Proulx, 2 weeks ago | Read review
“Don't travel with them”
adalberth2015, 3 weeks ago | Read review
“Avoid overlay fights in Beijing. Think Twice!”
157patrickp, 3 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

1,109 photos of this airline

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1109)
Viewed
Airline Lounge (59)
Viewed
Food and Drink (200)
Viewed
Cabin (86)
Viewed
Airport (176)
Viewed
Onboard Feature (68)
Viewed
Our fleet (18)
Viewed
View from Window (83)
Viewed
Seat (88)
Viewed
Other (331)