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Aeromexico


4,769 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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4,769 Reviews from our TripAdvisor Community

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4,769 reviews from our community

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Showing 1,380: English reviews
A TripAdvisor Member
Reviewed 2 days ago
NEW
via mobile

I had the worst experience with this airline. I booked a flight for December 3rd to fly out for my grandmother’s funeral. The flight was supposed to fly out at 1240. We got to the airport at 945am and were at the terminal ready to fly out by 1015. However at 1245 they announced a delay. Every 30 mins they...

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Mexico Economy Houston - Zacatecas

Helpful?
Thank A TripAdvisor Member
Campbell River, Canada
Level 4 Contributor
40 reviews
12 helpful votes
Reviewed 2 days ago
NEW

We can say that flying has become less an adventure and more of a chore over the last few years. However, taking this into consideration the Aeromexico people made the flights we took reasonable. Nothing exciting but then again any safe take off and landing makes for a good flight!

Domestic Economy Puerto Vallarta - Oaxaca
Helpful?
Thank jws995
Level 2 Contributor
6 reviews
Reviewed 2 days ago
NEW

Good service, good travel and quality is good. Usually travel through Aeromexico means positive experience for the passenger.

International Economy Mexico City - Madrid
Helpful?
Thank Carlos Alberto O
Pensacola, Florida
Level 3 Contributor
6 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Worst experience I have ever had today with Aeromexico. Holding reservation on Aeromexico for travel tomorrow out of Merida back to the United States. Have flown Aeromexico numerous times and never had problem until today. Went to check-in on my flight and chose to upgrade my seat in coach from row 14 to row 6 for $30US. Once all info...

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USA Economy Merida - Pensacola

Helpful?
1 Thank pattiinpns
Colorado
Level 6 Contributor
320 reviews
140 helpful votes
Reviewed 2 days ago
NEW

This was overall a very poor, uncompetitive business class experience. Boarding was posted as on-time so I went to the gate and waited...and waited for boarding to start. NO ANNOUNCEMENT whatsoever was made from the crew about what the delay was, and about 8 minutes before scheduled departure time, boarding finally began. SLOWLY and very inefficiently as it was. It...

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USA Business Class Mexico City - Los Angeles

Helpful?
Thank Fzedlach
Vancouver, Canada
Level 5 Contributor
48 reviews
14 helpful votes
Reviewed 3 days ago
NEW

Flight was good. The red eye can be tough though, especially when you hit a huge line at customs on arrival at 7am local time. (Not the airlines fault) One note: I got very sick and decided to leave Mexico city early. I called Aeromexico and asked to change my flight and they charged me $250 USD to move my...

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Mexico Economy Vancouver - Mexico City

Helpful?
Thank bonham86
San Fernando, California
Level 2 Contributor
4 reviews
Reviewed 3 days ago
NEW

Flying with Aeromexico Airlines, you pay a little more; however, you get your monies worth. I have flown with other airlines to save some cash; however, I have not received the type of service and attention I received with the Aeromexico staff. I am planning and saving for our next trip and I can assure everyone reading my review that...

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Domestic Economy Tijuana - Guadalajara

Helpful?
Thank jcervantes1999
Sw Grand Mound,
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Aeromexico is great, first time I travel with them, we took off late but made it to our destination 30 mins early, during the flight we were provided with dinner included w/our flight along with liquor or beer, That was totally unexpected, the flight crew were very nice, they came around offering earphones (free) for the intertainment on the screens,...

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Mexico Economy Portland - Morelia

Helpful?
Thank Esveibi S
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 4 days ago
NEW

First the pilots were late! Then they took a long time boarding. My bags were lost. They promised to call when they found them but never did. They would not even respond to my calls. Finally an email told me to call. I did and they said come to the airport to pick up your bags. I suggested that they...

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International Economy Portland - Lima

Helpful?
Thank William H
Waterloo, Canada
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 4 days ago
NEW

It's nice to see there are airlines that still offer free hot food, warm blankets, complimentary headphones. Each seat had their own entertainment system from which you could pick from a wide selection of new releases and shows! The flight was on time, the luggage pickup went without a hitch. Overall our experience was a good one.

International Economy Toronto - Managua
Helpful?
Thank Blanca V
See travel tips for airlines
“Fly another airline”
williamhT2530VU, 4 days ago | Read review
“Be prepared for confusion about where you should be at the airport in Chicago, Mexico City and Lima Peru.”
PaulaB441, 6 days ago | Read review
“I had problems with the on-line check-in and seat selection.”
Cangirl555, 1 week ago | Read review
“Dont fly Aeromexico, Watch out for your belongings left on the plane”
nurulainz2017, 1 week ago | Read review
“Use Aeromexico only if you have no other option”
OscarReneML, 1 week ago | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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