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Aeromexico


5,519 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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5,519 Reviews from our TripAdvisor Community

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5,519 reviews from our community

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Showing 1,716: English reviews
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

I am surprised that Aeromexico exceeds other world Airlines in terms of price, service, food, staff, leg room, etc. I was keeping my fingers crossed when I booked online for this airline for I read bad reviews. However, it turned up to be better than expected. I find nothing negative with this airline, in comparison with other world Airlines. They...

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International Economy Montreal - Lima

Helpful?
Thank laotzechina
Wappapello, Missouri
Level 6 Contributor
109 reviews
21 helpful votes
Reviewed yesterday
NEW

Overall pretty good service, the stewardess we very kind and very classy ladies. The box lunch was pretty bad, 3 hr flight only offered drinks once in first 20 minutes, while first class got AAA service. Restroom was not clean

Mexico Economy Atlanta - Merida
Helpful?
Thank dwm2757
Berlin, Germany
Level 5 Contributor
50 reviews
12 helpful votes
Reviewed yesterday
NEW

Happy to fly in a brand new Dreamliner. The plane is spacious and feels welcomed. But the food was pretty bad. Aeromexico does not hold the comparison with its sisters AirFrance and KLM regarding food and service. It felt like 7eleven food visiting a microwave.

International Economy Mexico City - Amsterdam
Helpful?
Thank daguma86
Mississauga, Canada
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW

In the month of April, I flew Aeromexico on 4 flights due to connections. On my first flight SEA-MEX the plane was new and had touchscreens. The food was okay. On my next flight MEX-LIM it was the exact same, new had touchscreens and had okay food. On my next flight LIM-MEX it’s service was very good like all the...

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USA Economy Mexico City - Seattle

Helpful?
Thank safin2007
Miramichi, Nb. Canada
Level 6 Contributor
408 reviews
161 helpful votes
Reviewed yesterday
NEW

Huge Airport..We were flying ( with connecting flight ) from Guadalajara to Mexico City..Second leg from Mexico City to Toronto..Our luggage was booked right through to Moncton..our final destination the next morning..( we did not have check it in at the Westjet desk the following day..) Flight left 1/2 late..and we arrived after a pretty quick flight..45 minutes early.. And...

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Canada Economy Mexico City - Toronto

Helpful?
Thank Victoria477
Miramichi, Nb. Canada
Level 6 Contributor
408 reviews
161 helpful votes
Reviewed yesterday
NEW

Front Desk at the Airport..could not have been more helpful, professional & very pleasant...She was even able to put us on an earlier flight...which gave us an hour longer in Mexico City..which is a huge Airport & gave us plenty of time to have a bite to eat.. I needed a w/c & one was provided right away...with a porter.....

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Domestic Economy Guadalajara - Mexico City

Helpful?
Thank Victoria477
Forest Row, United Kingdom
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW

the airlines it system was overloaded and would not enable me to get my boarding passes on line either going out or on our return home, very stressful indeed. Equally the food provided to us was inedible - really appalling, plastic eggs, ersatz bacon, quite disgusting actually.

International Economy London - Mexico City
Helpful?
Thank davidhalliwell2018
Adelaide, Australia
Level 6 Contributor
243 reviews
55 helpful votes
Reviewed 2 days ago
NEW

Comfortable clean planes and friendly staff, unfortunately the bus journey to the flight detracted from the experience.

Domestic Economy Mexico City - Tapachula
Helpful?
Thank Pete C
Bellevue, Washington
Level 5 Contributor
63 reviews
20 helpful votes
Reviewed 3 days ago
NEW

I paid handsomely for a full fare fully refundable ticket. When it became necessary to cancel Aeromexico said the refund would be processed in 4 to 5 business days. After a week no refund so I call again only to be told that a refund actually takes 4 to 8 weeks! So I return to waiting. After more than eight...

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Mexico Business Class Seattle - Mexico City

Helpful?
1 Thank J B
Interlomas, Mexico
Level 6 Contributor
188 reviews
33 helpful votes
Reviewed 3 days ago
NEW

Excellent service, this airline has spectacular personal attention, so you always receive a kind words from the staff ! if you are a premier member o Skyteam member you will have some pivileges

Canada Economy Mexico City - Toronto
Helpful?
Thank T6731MAluiss
See travel tips for airlines
“Fly with Aeromexico..”
Victoria477, yesterday | Read review
“Relax & enjoy..”
Victoria477, yesterday | Read review
“Do your self a big favour and forget travelling by this airline, go BA or some other one”
davidhalliwell2018, yesterday | Read review
“Download the entertainment app before you get to the airport”
397petec, 2 days ago | Read review
“if you are a premier member o Skyteam member you will have some pivileges”
T6731MAluiss, 3 days ago | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.
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