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6,070 reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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6,070 Reviews from our TripAdvisor Community

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6,070 reviews from our community

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Showing 1,889: English reviews
Nanaimo, Canada
2 reviews
Reviewed today

I require wheelchair assistance in airports. I had someone with me from the time I checked in until I boarded my flight. Good service on the ground, and in the air. The coffee on the plane was exceptional!!

International Economy Vancouver - Managua
Thank pimmer2017
Mexico City, Mexico
Level 2 Contributor
6 reviews
Reviewed yesterday

The airline was very punctual, luckily a flight wuthout turbulence . A very friendly land staff and crew

International Economy Mexico City - London
Thank isabelmorfin
Level 2 Contributor
9 reviews
Reviewed 2 days ago

I bought two tickets using my miles; i had to pay more because the flight was almost full. Plus the payment for taxes and other fees. I did made a mistake selecting Jun 24 instead of June 23. I called immediately and I was told that the change of flight will cost me more than 2 new tickets and the...

Domestic Economy Mazatlan - Mexico City

Thank Enrique O
Whitehorse, Canada
Level 1 Contributor
4 reviews
Reviewed 2 days ago
via mobile

Having flown Aeromexico twice in the past 6 months. This will absolutely be my airline of choice. Comfortable seat, friendly service and was given the opportunity to bid on business class ! I will always look for Aeromexico when flying to South America!

International Business Class Mexico City - Quito
Thank kkoprowsky
San Francisco, California
Level 2 Contributor
7 reviews
Reviewed 3 days ago

A very good flight. We got the seats we wanted. No problems on both the flight going and returning. Food was good. Service was very good. Will fly again.

International Economy San Francisco - Santiago
Thank Belson616
1 review
Reviewed 3 days ago

The representative simply answers the phone with "Aeromexico" not introducing himself by name. Very rudely asks for my confirmation number and then says that I have to give an example for each letter. As if he's doing me a favor by even taking the time to talk to me. After I told him my situation and that I wasn't sure...

Mexico Economy New York City - Monterrey

Thank Rosalva G
Rickmansworth, United Kingdom
Level 5 Contributor
48 reviews
30 helpful votes
Reviewed 4 days ago

Dreamliner - excellent flat beds in Business(at competitive price). Flights are overnight to/from Heathrow to Mexico and particularly good for economising on time at destination.I only went for 4 days and was able to travel on a Wednesday night and return on a Sunday night ,enabling 4 full days in Mexico. Food excellent. One small touch I noticed - flying...

International Business Class London - Mexico City

Thank matmid
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed 5 days ago

On our trip to and from Mexico we have had 5 fligths with Aeromexico which were all pleasent flights. The on board entertainment system in the transatlantic flight was well filled with good movies, so our kids were entertained the whole flight. Meals and snacks were also delicious.

International Economy Amsterdam - Monterrey
Thank Mark M
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 5 days ago

They had me check my carry-on and they stole items from it. I'd recommend Aeromexico only if you're traveling light, and if you're adamant about not checking your carry-on. The actual flight experience was not bad. It's just not an airline you can trust.

USA Economy Guadalajara - San Jose
2 Thank Jacqueline M
Cancun, Mexico
Level 4 Contributor
30 reviews
28 helpful votes
Reviewed 5 days ago

Fantastic . We vacation regularly in Europe and this airline is just fantastic. They check your bags themselves...they dint ask for money to check a bag ,then at the gate serve water ...if that wasn't enough they quickly told me

International Economy Amsterdam - Cancun
1 Thank Michelle H
See travel tips for airlines
“No 24 hr policy”
rosalvag843, 3 days ago | Read review
“Business is much better than Economy”
geotech522, 1 week ago | Read review
“Staff at Mexico's airpor is very helpful and kind...fully bilingual...great customer service.”
mromero28, 1 week ago | Read review
“comfy good price”
JohnnyBravoRJ, 1 week ago | Read review
“Read the small print...there are a lot of hidden fees with this airline.”
sbS931QF, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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