Aeromexico Reviews and Flights

Overview

3.011,705 reviews

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In-flight entertainment (WiFi, TV, movies)

Onboard Experience

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Check-in and boarding

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About Aeromexico

Airline Alliance

SkyTeam

Airline Summary

Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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3.0

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2,951

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Jean Carlos F

1 contribution

Horrible experience

Tampa - Mexico CityMexico

Really bad service overall, since getting to the counter and then waiting for the luggage for more than one hour, didn’t know an airline could be so bad. Avoid it at all cost

Date of travel: January 2025

Legroom

Seat comfort

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written January 15, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Alexander M

1 contribution

Just travel with Delta

Atlanta - Queretaro CityMexico

The most inefficient customer service i've ever had to deal with. They had me running around trying to get simple answers for two whole days and in the end their only offer was for me to buy another $3000 plane ticket. As a fellow traveler i suggest LITERALLY any other airlines besides this joke of one.

Date of travel: December 2024

Legroom

Seat comfort

In-flight Entertainment

Customer service

Written January 13, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Adriana S

Pudsey, United Kingdom

9 contributions

Careful with baggage allowance scam.

Mexico City - CancunDomestic

We have booked our flight in booking.com and we have decided to take Aeromexico because we had the idea of a better service compared with other low cost carriers. We saw we had to pay for our 25 kg suitcases and it was stated as 25 kg allowance in booking.com page so we paid for 3 . Arriving to our check in surprise surprise is only 20 kg , so we had to show and prove what we had been promised when we booked our flight was 25 kg. The staff wasn’t interested they did not show any empathy they said is booking.com fault and we still have to pay, didn’t even tried to understand they made us pay . We truly believe both as big companies should have a staff dealing with this and that shouldn’t affect customer’s experience specially if when we bought it I did said 25kg. The face of the supervisor, body language and lack of empathy was very disappointing from customer experience point of view . Not professional at all and there was nobody else who you could speak with us about it . They gave us separate seats and we were travelling with a baby and a 4 year old, we had to be asking last minute to change them . It was a complete stressful experience. Never again.

Date of travel: January 2025

Written January 12, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jessica Y

1 contribution

Insufferable Airline Punishing You for their Problems

Puerto Vallarta - BoiseUSA

Haven't even checked-in for my flight yet... because they won't let me. I tried for a few hours to check in for my flight online via cellphone, their app, and also using my laptop. I finally called the customer service line and waited an hour on hold while the robot kept telling me my estimated wait time was 1 minute and 14 seconds. When they finally answered, they asked me for every piece of information under the sun that should be attached to the confirmation number I had already given them. In addition, they couldn't answer as to why I wasn't able to check-in online and said it was a "technical issue." I also couldn't file a complaint while on the phone because it was a "technical" issue-- come to find out there is nowhere on their website to actually file a complaint. Because of this issue, I will have to check-in in person, three hours before my scheduled flight. I told them I had just wasted 5 hours or so of my life trying to check-in and sitting on hold and they could not have cared less. This airline sucks and I'm leaving this review out of sheer rage because I know they won't do anything about it and hopefully I can save someone from booking with them and having the same awful experience.

Date of travel: January 2025

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written January 9, 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.