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Aeroflot


7,456 Reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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7,456 Reviews from our TripAdvisor Community

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7,456 reviews from our community

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Showing 1,419: English reviews
Lipetsk, Russia
Level 5 Contributor
74 reviews
64 helpful votes
Reviewed yesterday
NEW

On the whole, the flight was OK. The only things that I did not like was a strange Internet registration for the flight and too little space between rows of seats - like on an ultra-budget carrier. I started my registration exactly 24 hours before the flight: but there were few vacant places to choose from. We were two of...

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International Economy Moscow - Guangzhou

Helpful?
Thank Lipetsk
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW

when the airplane landed, the pilot didnt do it well. i was seat in the back, near cabin crew seat and airplane mini kitchen. The bump that caused by the back airplane wheel with runway was so rough that made some porcelain stuff in the airplane kitchen were fell down and broken. the leg space is too narrow and the...

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Domestic Economy Moscow - Kaliningrad

Helpful?
Thank love f
Istanbul Province, Turkey
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

As usual we took off an hour late!Aeroflot changed a lot ,no more Russian made planes exept super jet for domestic flights.But i had to admit,i liked TU-154 a bit noisy but fast! No tv or music thus people go to sleep and lean on you!which is not very nice.But Russians friendly people doesnt seem to mind when the person...

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Russia Economy Istanbul - Moscow

Helpful?
Thank 344saadettina
Vilnius, Lithuania
Level 2 Contributor
7 reviews
Reviewed 2 days ago
NEW

the seats were comfortable enough, but my meal request did not make it to the flight -- the attendant(s) found something for me, but it was a poor substitute -- a bit of mashed potatoes with a few vegetables, and four breads

International Economy Vilnius - New York City
Helpful?
Thank ayadrahim
Tel Aviv, Israel
2 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Everything was just as it should be -- the flight was on time, the team was very professional and service-oriented. The only minus was a lack of any In-flight entertainment -- no TV or music.

International Economy Tel Aviv - Moscow
Helpful?
Thank anastasiasP764TY
Pune, India
Level 4 Contributor
30 reviews
13 helpful votes
Reviewed 3 days ago
NEW

I have had good experience of my first Journey with Russian airline "Aeroflot". This is a low cost airline and its service are also as per that but the major concern was about the delivery of basic services. Some of my colleagues have lost their luggage during the connecting flight and some of them have received luggage after 2 days...

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International Economy New Delhi - Prague

Helpful?
Thank Sunil G
Level 3 Contributor
19 reviews
1 helpful vote
Reviewed 5 days ago
NEW

It was enough space between seats and on side between seat and window. On every seat was comfortable holder for head, which you could adjust. Every seat had personal monitor with good variations of movies. Restroom had toothbrushes with paste and lotions. Staff were very friendly and professional. Food was good. They even gave us ice cream between. Flight was...

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International Economy New York City - Svolvaer

Helpful?
Thank Julia L
Moscow, Russia
Level 4 Contributor
33 reviews
32 helpful votes
Reviewed 6 days ago
NEW

I have been using the services of the airline Aeroflot, as it is the national carrier of Russia. During the cooperation with Aeroflot-I've noticed a trend to improve the quality of passenger service for international flights. My wife and I flew Aeroflot flight from Moscow to Guangzhou on 27 December 2017. The flight was operated from terminal f of Sheremetyevo...

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International Economy Moscow - Guangzhou

Helpful?
Thank Alexandr M
2 reviews
4 helpful votes
Reviewed 6 days ago
NEW

I am so disappointed on this experience. Hostesses were very unfriendly, I found eaten gums on the seat, there was no space for legs,.... But mostly, my luggage arrived 4 days late !! And Aeroflot didn't help at all, there were no compensation (even though they said at the airport that there will be one) ! I was supposed to...

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International Economy Lyon - Ho Chi Minh City

Helpful?
4 Thank Anne-Flo R
Level 3 Contributor
19 reviews
1 helpful vote
Reviewed 6 days ago
NEW

It was not bad. But airplane was not really clean. Monitors had a good video collection, but remote controls and touchpad didn't work perfectly, so you had to push it few times before it really worked. WIFI wasn't free as in previous flight. BTW why was it free in the flight JFK-SVO and not free on the same flight SVO-JFK?...

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International Economy Moscow - New York City

Helpful?
Thank Julia L
See travel tips for airlines
“If you are Vegan then pre book your meal and always carry hand bag which will help you to manage for 2-3 days”
161sunilg, 3 days ago | Read review
“Make sure you have sufficient time for any transfer at Moscow airport, I would say 2 hours”
bigneilo, 1 week ago | Read review
“Definitely go business class for this flight.”
johnhJ6129FX, 1 week ago | Read review
“Pack efficiently-Ground reps will review your carry on. A very clean airport in Moscow.”
sassygirl59, 2 weeks ago | Read review
“Select mean plan before”
mahsnj, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).

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