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Aeroflot


8,188 Reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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8,188 Reviews from our TripAdvisor Community

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8,188 reviews from our community

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Showing 1,614: English reviews
New Delhi, India
Level 2 Contributor
5 reviews
Reviewed today
NEW
via mobile

I was traveling from Delhi to Belgrade via Moscow. My flight from Delhi to Moscow was delayed for 6 hours at first and they informed only 4 hours prior to the flight and later on it got delayed by 11 hours and 30 minutes. Because of the delay I missed my connecting flight from Moscow to Belgrade and the next...

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International Economy New Delhi - Belgrade

Helpful?
Thank vaibhav_0502
Dallas, Texas
Level 4 Contributor
29 reviews
2 helpful votes
Reviewed yesterday
NEW

Typical long haul flight from JFK with lay over in Moscow and change into a smaller plane to Vienna. Staff spoke English well and food was good.

International Economy New York City - Vienna
Helpful?
Thank Narela B
Norwalk, Connecticut
Level 6 Contributor
89 reviews
19 helpful votes
Reviewed yesterday
NEW
via mobile

Comfortable seats, plenty of entertainment choices and good food selection. Staff was very friendly and professional.

International Premium Economy New York City - Moscow
Helpful?
Thank ApexLongimanus
Rotterdam, The Netherlands
Level 6 Contributor
844 reviews
370 helpful votes
Reviewed yesterday
NEW

Both my flights were on schedule. Service was friendly and efficient. Sufficient leg space and modern facilities. Meals were of reasonable quality, though for me still too greasy and with too much sugar or salt. I liked the Aeroflot magazine with a reportage about wild nature in Russia. Minor remarks No video system; announcements by the stewardess and pilot difficult...

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International Economy Amsterdam - Bishkek

Helpful?
Thank Robert937
Nyack, New York
Level 3 Contributor
12 reviews
7 helpful votes
Reviewed yesterday
NEW

Roomy seats, excellent service, courteous staff. Much more efficient and civilized clearance process in Moscow than in NY.

International Business Class Moscow - New York City
Helpful?
Thank 701madhatter
Odense, Fyn, Denmark
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Everything went smooth - the plane left on time, I got the seat I wanted, the plane arrived on time and the food was fine (2 times dinner)

International Economy Copenhagen - Hanoi
Helpful?
Thank Michael S
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Went to Spain for our anniversary and flew with Aeroflot for the first time. It was a connecting flight from Moscow. New Delhi and Moscow - The flight departed about 25 mins late but arrived in Moscow on time. It was a very pleasant flight. The flight attendants were not so friendly which a cabin crew should be. I think...

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International Economy New Delhi - Madrid

Helpful?
1 Thank Vaibhav_0334
New York City, New York
Level 3 Contributor
7 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

Why take another airline? When you can enjoy the best non stop flight from New York to Moscow on Aeroflot. It was my first time on this airline and the experience was perfect. The seats were comfortable and the inflight entertainment featured many new movies to enjoy on the 9 hour flight. The flight crew was very friendly and professional....

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International Economy New York City - Moscow

Helpful?
Thank Mlydakis
Kingsbury, Warwickshire
Level 6 Contributor
121 reviews
94 helpful votes
Reviewed 3 days ago
NEW

I had not flown with this airline for many years and was delighted with the progress. Smart aircraft. Helpful English speaking staff. Good meal and drinks

Domestic Economy Moscow - Tomsk
Helpful?
Thank BrianfromKingsbury
Oslo, Norge
Level 4 Contributor
22 reviews
6 helpful votes
Reviewed 4 days ago
NEW

Flying business the flight is a guarantee for success. Chairs are good, in flight entertainment is good. Food is generally good, but could be more variety, not only one menu out of Moscow and one in. If flying often can tend to be boring

International Business Class Baku - Oslo
Helpful?
Thank Borgarj
See travel tips for airlines
“Moscow airport is big. I missed my connecting flight because I had no idea how far was the next boarding gate.”
Vaibhav_0334, 3 days ago | Read review
“Economy also good, but no alchol served in economy class”
Borgarj, 4 days ago | Read review
“Book a month in advance for lowest prices; take your own food.”
mash66, 5 days ago | Read review
“Try to get seats in front of the plane, as they tend to deplane slowly.”
dlelonek, 5 days ago | Read review
“Don't wait to be last in line, overhead storage will fill up.”
JohnKy55, 5 days ago | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).
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