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Aeroflot


12,025 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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12,025 Reviews from our TripAdvisor Community

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12,025 reviews from our community

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Showing 2,778: English reviews
Canberra, Australia
Level 6 Contributor
938 reviews
316 helpful votes
Reviewed today
NEW

This was my 1st flight with Aeroflot. I noticed that the flight appeared to be quite full of Russian businessmen. The crew were great in dealing with arrogant Russians who were demanding that their needs were more important than those of the rest of the passengers. The flight departed late because the crew had to take extra time in finding...

Date of travel: February 2019
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International Economy Moscow - Ulaanbaatar

Helpful?
Thank Randall K
Potomac, Maryland
Level 6 Contributor
156 reviews
46 helpful votes
Reviewed yesterday
NEW
via mobile

The boarding for all 4 of my flights were haphazard, people cutting, not really designated or manned, chaos. On the plane, my tv wouldn’t work, even after they rest it. Our part of the plane was so hot, temperature was freezing on my next flight. Old plane? Idk. Just sharing my experience and really disappointed,

Date of travel: March 2019
International Economy New York City - Tel Aviv
Helpful?
Thank sharon g
1 review
1 helpful vote
Reviewed 2 days ago
NEW

tl;dr - AVOID AEROFLOT AT ALL COSTS due to systematic loss of luggage, poor onboard service and terrible customer service. We were a group of 3 people traveling from Vienna via Moscow to Hanoi. In contrast to other reviews here, our flights were perfectly on time so we had no problems transferring on our way to and back from Vietnam....

Date of travel: February 2019
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International Economy Vienna - Hanoi

Helpful?
1 Thank 761ulanb
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

The staff at check in counter was very rude. We waited in the line for 2 hours. The check-in opened just 2.5 hours before the flight. No management. Nothing. No intimation to customers about flight delay anywhere. Will never opt for Aeroflot again in my life.

Date of travel: March 2019
Russia Economy Madrid - Moscow
Helpful?
Thank Arpit C
Level 2 Contributor
6 reviews
Reviewed 2 days ago
NEW

Great service by Aeroflot, just perfect, we use this flight different times a year and always perfect. Best price relation and short breaks in Moscow, all flights always in itme. All flights with a Boeing 777 real nice Airplane, no problem with long legs more place as usual in other Airplans, Excellent food and service.

Date of travel: February 2019
International Economy Barcelona - Bangkok
Helpful?
Thank Rob F
Riga, Latvia
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

We flight in March 2019 Riga->Moscow->Phuket Aeroflot stuff in the plane was helpful and nice, but we will avoid traveling through Moscow for future flights because of service in the Moscow airport. Ground staff is quite rude and not friendly at all. Our bags were lost and delivered in two separate planes 1 and 1,5 days later.

Date of travel: March 2019
International Economy Riga - Phuket
Helpful?
Thank Aivars_Meijers
Budapest, Hungary
Level 5 Contributor
78 reviews
15 helpful votes
Reviewed 3 days ago
NEW
via mobile

I was flying on Aeroflot economy class more then six hours! During the flight they served only one small portion of food and two glasses of non alcoholic drinks! The seats has no entertainment! The price for the flight is average! The pillow and blanket at least was good! I would avoid to use the Aeroflot again.

Date of travel: February 2019
International Economy Budapest - Ulaanbaatar
Helpful?
Thank pekka77
Israel
Level 4 Contributor
26 reviews
9 helpful votes
Reviewed 3 days ago
NEW

We flew from Tel Aviv to Moscow, from there to Beijing. On arrival in Moscow we were advised that the flight to Kunming had been cancelled. The staff at Aeroflot were very unhelpful. We were sent from place to place trying to get an alternative flight. They kept saying it wasn't their responsibility to give us an alternative flight. We...

Date of travel: February 2019
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International Economy Tel Aviv - Kunming

Helpful?
1 Thank LucilleYv
Los Angeles
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed 3 days ago
NEW

Easy going and very friendly - loved it! Very comfy seats and better quality food than usual! Highly recommended.

Date of travel: March 2019
International Premium Economy Tokyo - Vienna
Helpful?
Thank kinyat
Haifa, Israel
2 reviews
Reviewed 3 days ago
NEW

Good service and airplane. Very good multimedia options for a long flight. Food options was excellent.

Date of travel: February 2019
International Economy Tel Aviv - Phuket
Helpful?
Thank innashapiro
See travel tips for airlines
“Just don't fly with Aeroflot. There's absolutely nothing that could make you enjoy the flight.”
761ulanb, 2 days ago | Read review
“Don't travel with this Airline”
LucilleYv, 3 days ago | Read review
“Choose sits long before the flight. It's available option.”
innashapiro, 3 days ago | Read review
“Dont fly with this airline!”
KoraljkaJ1, 1 week ago | Read review
“Make sure you have all your documents handy and up to date.”
jataniam, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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