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Aer Lingus

13,494 reviews
Headquarters: Head Office Building, Dublin Airport, Swords Ireland K67 XF72
Overview
3.513,494 reviews
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About Aer Lingus
Headquarters: Head Office Building, Dublin Airport, Swords Ireland K67 XF72

Airline Summary

Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).
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Flyer19955619578 wrote a review Today
1 contribution
Washington DC - Berlin
International
This airline was absolute garbage. First, our flight which was supposed to leave at 5:10 left at 6:30 over an hour late with no explanation as to why. As a result, we missed our connecting flight to Berlin and had to sit in Dublin Airport for 12 hours. We were not the only ones with connections in fact 99% of the flight had connecting flights that they all missed because of the nonsense delay. On our flight out of Munich trying to go back to the United States (Dulles Airport), we arrived to the airport only to learn that Aer Lingus cancelled all their flights out of Munich. We were rescheduled on a flight the following day through British Airways without this information being sent to us before hand. We were sat in the airport next to a family of 6 that were also in the same boat at us only their flight out was in two days. My father was on hold with Aer Lingus for about an hour. Their response to our situation that THEY had put us in was “oh sorry”. Only compensation we received was given once we submitted receipts to PROVE we were outted money because of their nonsense. Never ever ever EVER fly this airline unless you want to have a horrible time trying to get to your destination.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Martin wrote a review Yesterday
1 contribution
Dubai - Orlando
International
I booked and paid for two seats in June 2023, I booked the smart category so selected seats and had 23kg checked in bags. Three days before our flight we were told that due to an aircraft change our seats were moved. We had booked two seats at the side together but were moved to centre aisle seats two rows apart. To make matters worse the change was to a llarger .aircraft it really put a damper on our holiday.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Richie H wrote a review May 24
Princeton, New Jersey1 contribution
New York City - Dublin
International
This was the first experience I had with them and it was terrible. Though they had a mechanical issue and had to cancel the flight, they kept us on the plane until 2:30 (5 hours) just sitting there) and everyone had to leave and wait to get accommodations. They passed out bags of chips and them the employees were huddled together eating muffins while 400 of us stood there tired. One employee told me I should be thankful to his God the plane didn’t take off because we would have not made it. The hotel they sent us to was in a bad area. There were gunshots going off all night. No meal accommodations, the breakfast was bread and we got 4 hours of sleep by the time we got there at 4 am. It cost us a day and a half of travel tickets and $200 extra. He said submit for reimbursement on the site “way way at the bottom” of the site but it does not exist.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Letícia S wrote a review May 24
1 contribution
Dublin - Athens
Europe
I'm 24 weeks pregnant and traveled to Greece with my husband! I felt ill during the flight and Gavin and his team of flight attendants were extremely attentive and kind to us. 5 Stars team!!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dorota M wrote a review May 24
Haarlem, The Netherlands1 contribution1 helpful vote
Amsterdam - Dublin
Europe
I flew with Aer Lingus and it was fine, it was very nice, but in some places it was not very well cleaned, but it was good and that's why I give Aer Lingus 4 stars
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Flying over the Irish coast.
1 Helpful vote
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9 Helpful votes
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9 Helpful votes1 Repost
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10 hour flight and this is leg room. Ridiculous
2 Helpful votes
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2 Helpful votes
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Richie H wrote a tip May 24
"Pay a little more and book with a professional airline. "
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Asif E wrote a tip May 20
"Aer Lingus I never flew with before and was a bit dubious - not anymore"
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Travelwithwendy wrote a tip May 18
"Business class is exceptional. You can also order an upgraded meal in economy. "
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robinbatman wrote a tip May 17
"DO NOT BOOK WITH THEM!!!"
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Sandra M wrote a tip May 16
"Be prepared for them not to accept your carry-on luggage."
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Round TripOne-wayMulti-city
Depart
Sun, 6/9
Return
Sun, 6/16
Travelers
1, Economy