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Azul


12,826 reviews
Headquarters: Av. Marcos Penteado de Ulhoa Rodrigues 939 Barueri, Sao Paulo, State of Sao Paulo 06460-040 Brazil 011 55 11 4003-1118 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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12,826 Reviews from our TripAdvisor Community

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12,826 reviews from our community

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Showing 375: English reviews
Orlando, Florida
Level 3 Contributor
19 reviews
26 helpful votes
Reviewed 8 November 2018

I fly this route very often and always on business class. Azul is certainly the best Brazilian airline. This flight is always on time and with great service.

Date of travel: November 2018
International Business Class Orlando - Belo Horizonte
Helpful?
1 Thank PedroECPereira
Bucharest, Romania
Level 6 Contributor
433 reviews
647 helpful votes
Reviewed 25 October 2018

Me and my wife have travelled to Fernando de Noronha from Viracopos via Recife. We had both seats in Business Class together. At the check-in they have changed our booking and I received a seat in the economy class. I did not check the seats thinking that they are not capable of moving me in Economy Class while my wife...

Date of travel: August 2018
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Domestic Business Class Sao Paulo - Recife

Helpful?
3 Thank Mikiduta
Montevideo, Uruguay
Level 6 Contributor
477 reviews
181 helpful votes
Reviewed 25 October 2018

the passenger (brazilian) had to pay for the luggage (ridiculous but ok she had the 30 dollars cash to pay for it), but SURPRISE!! they do not accept cash payment, so she had to beg for somebody to pay for her and then reimbursed him. It is a shame, having paid IN EXCESS for the cost of the ticket that...

Date of travel: October 2018
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South America Economy Montevideo - Maceio

Helpful?
2 Thank 232albelev
Level 2 Contributor
9 reviews
Reviewed 24 October 2018

An 8 hour flight is no fun, no matter what type of class or plane you are on. Azul does its best to try and take the sting off this flight. The flight attendants were friendly and helpful. The meal was not bad, and the drinks did their job. The flights were on-time and I like that they load the...

Date of travel: October 2018
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International Economy Fort Lauderdale - Salvador

Helpful?
Thank davidbC6395PM
Nova Petropolis, RS
Level 6 Contributor
117 reviews
31 helpful votes
Reviewed 24 October 2018

Simple and easy, always on time... cordial attendants, new aircrafts, clean and hygienic. Only bad thing are the snacks, poor, but it isn't a snack bar, so... Very good!

Date of travel: October 2018
Domestic Economy Porto Alegre - Cuiaba
Helpful?
Thank Uill_Hill
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 20 October 2018

Good flight and aircraft. Everything on time. Missed one point on food, really bad options and not healthy at all.

Date of travel: December 2017
Domestic Economy Sao Paulo - Rio de Janeiro
Helpful?
1 Thank RideinBrazil
1 review
Reviewed 17 October 2018

They ruined my vacation, delay flight, rude attendants, horrible custom service. Never again! Don't waist your time and money, get another company

Date of travel: June 2018
International Economy Fort Lauderdale - Belo Horizonte
Helpful?
Thank Carla S
Rio de Janeiro, RJ
Level 4 Contributor
24 reviews
Reviewed 11 October 2018

Azul's planes are more comfortable and modern. Just 2-2 seats in a row. Definitely the best airline in Brazil.

Date of travel: September 2018
Domestic Economy Campo Grande - Rio de Janeiro
Helpful?
Thank Mazeva
Level 4 Contributor
26 reviews
4 helpful votes
Reviewed 8 October 2018

highly recommended. they have very nice service. I've felt safe. Inspite off a very short flight (45min) they give us snacks (and beer if you are travelling around Happy Hour time) for free. you can have a carry on luggage and a hand bag (OR BACKPACK) on board. they usually don't measure the size of your bag. if necessary, you...

Date of travel: September 2018
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Domestic Economy Rio de Janeiro - Sao Paulo

Helpful?
Thank Thais T
Sao Caetano do Sul, SP
Level 6 Contributor
127 reviews
26 helpful votes
Reviewed 2 October 2018

The flight was very smooth. The attendants are very kind and thoughtfull. Please verify if you have the right amount of luggage. Additional luggage pays extra.

Date of travel: September 2018
Domestic Economy Brasilia - Sao Paulo
Helpful?
Thank Eduardo P
See travel tips for airlines
“The website can be frustrating as it takes time to update.”
hcbflorida, 6 days ago | Read review
“If you have some questions/doubts - contact them few days/weeks earlier before the flight. Then you'll get your answers.”
danzzzilla, 1 week ago | Read review
“Ask for the snacks and beverage during the flight if you want. They have plenty”
Dora66647, 2 weeks ago | Read review
“On the short flights with the ATR 42 it is better to sit near the rear of the airplane”
RichardCThomas, 3 weeks ago | Read review
“If you're flying between brazilian cities and there's an Azul flight, go for it.”
lichewitz, Jan 20, 2019 | Read review
Show next 5 travel tips 5 of 10
About Azul
Azul (AD) is “Brazil’s largest international airline by number of cities served.” Azul will carry you to more than 100 destinations in Brazil, several South American countries, Portugal, and the United States. Codeshare agreements with airlines such as TAP Air Portugal and United expand its reach throughout the world. Its modern fleet includes A320neo, A330, ATR 72, E190, and E195 aircraft. All aircraft, except the short-haul turboprops, feature seat back entertainment monitors. Features on aircraft used for long-haul flights include Economy Extra (seats with additional legroom), Skysofa (a group of four seats in Economy Class that may be turned into a “spacious couch for families, couples, and friends to travel together”), and seats that transform into fully lie-flat beds in Business Class. The airline commenced operations in 2008 from its main operating base of Viracopos/Campinas International Airport (VCP) in suburban São Paulo and continues to dynamically grow.

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