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Azul


9,773 reviews
Headquarters: Av. Marcos Penteado de Ulhoa Rodrigues 939 Barueri, Sao Paulo, State of Sao Paulo 06460-040 Brazil +55-11-4003-1118 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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9,773 Reviews from our TripAdvisor Community

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9,773 reviews from our community

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Showing 283: English reviews
Level 4 Contributor
27 reviews
15 helpful votes
Reviewed 3 days ago
NEW
via mobile

This was the WORSE flying experience I’ve ever had. With over 40 years of traveling I’ve never gone through this extreme exhaustion And delay that I’ve had with this airline. On top of that they keep lying to us about our flight. I was bound to fly at 10:40 am. Flight got delayed to 12:25 am next day. They put...

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International Economy Fort Lauderdale - Sao Paulo

Helpful?
Thank Mona J
Level 4 Contributor
37 reviews
21 helpful votes
Reviewed 3 days ago
NEW

The plane was amazing, with entertainment in a few languages. Service was great and staff was helpful and friendly. I would certainly recommend it better than GOL, or LATAM. I purchased an upgraded seat at check in per seat. Great experience...highly recommended.

Domestic Economy Rio de Janeiro - Porto Alegre
Helpful?
Thank Ilan A
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed 3 days ago
NEW

They are a good option to get from point A to point B, but nothing special. You should not have high expectations in any aspect and then you will not be disappointed.

Domestic Economy Brasilia - Sao Paulo
Helpful?
Thank Attila S
Melbourne, Florida
2 reviews
Reviewed 1 week ago

I typically upgrade to business if available due to the way my company handles airline tickets. I have flown in the extended legroom portion of coach, and it is definitely worth the extra 60$US or so. The food is not as good as business class, but all the same movies are available on a slightly smaller screen. The crew is...

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International Economy Sao Paulo - Orlando

Helpful?
Thank moijaichaud
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 2 weeks ago

While traveling from Fort Lauderdale, FL to Rio de Janeiro, (SDU), take note of these observations. My partner and I are 1K members with United Airlines, another member of Star Alliance, and we were not requested to board on the elite group. In the plane, a A330-300, the four middle seats are excellent to transform into a bed and a...

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International Economy Fort Lauderdale - Rio de Janeiro

Helpful?
Thank Herbsouza
Rushworth, Australia
Level 3 Contributor
15 reviews
Reviewed 2 weeks ago

Easy to book in, we had luggage so used the airport check in no problems. Our Aircraft loaded on time with minimum hassle , steps are steep ( just take your time) Flight was enjoyable a mixture of people, families, singles, backpackers and oldies (us) Flight left on time we were then offered refreshments and a snack an unusual experience...

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Domestic Economy Salvador - Vitoria da Conquista

Helpful?
Thank Sid S
Campinas, SP
Level 5 Contributor
65 reviews
21 helpful votes
Reviewed 2 weeks ago

Everything was very easy from the check-in to the flight itself. We got the comfort chairs which were really well worth it. I asked for a special diet and the food was excellent. Everything went very smoothly.

International Economy Sao Paulo - Lisbon
Helpful?
Thank Deirdre D
Gibraltar
Level 1 Contributor
3 reviews
Reviewed 2 weeks ago

This was my first time flying Azul. Excellent aircraft, The crew was attentive at all times, tasty meals, drinks and snacks were served throughout the flight. Overall a great experience and would thoroughly recommend it to fly to Brazil.

International Economy Lisbon - Sao Paulo
Helpful?
Thank JohnnyViales
Level 2 Contributor
4 reviews
2 helpful votes
Reviewed 3 weeks ago

This was my first time flying Azul and it was AMAZING. Excellent aircraft, crew, snacks and punctuality. on my return, my flight was cancelled due to bad weather and Azul Crew was very efficient on dealing with it. Just a few minutes after the cancellation, I was headed to an excellent hotel, near to the airport where I could comfortably...

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Domestic Economy Sao Paulo - Porto Seguro

Helpful?
Thank Mariana P
Level 5 Contributor
89 reviews
22 helpful votes
Reviewed 3 weeks ago

We were delayed slightly due to protests but once lance was there the boarding process was quick and service was good with complimentary snacks / drink even though only a 1 hour flight. However you have to pay extra for checked luggage which is about £16 plus check in must be done on machines which can be difficult if you...

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Domestic Economy Curitiba - Porto Alegre

Helpful?
Thank Christopher L
See travel tips for airlines
“Vitoria do Conquista airport is affected weather heavy rain , some”
412sids, 2 weeks ago | Read review
“Remember price excludes checked baggage”
christopherlU7356DW, 3 weeks ago | Read review
“Air flight companies in brazil now charges to ship bags. but if you travel with a backpack and a carry-on its totally fine.”
thaist345, 4 weeks ago | Read review
“I was looking for a flight departing after 6:00 PM from Vix to Rio with a good price, Azul was the best option.”
Ebarbosa, 4 weeks ago | Read review
“Sit in the front row !”
MCBRAZIL, 4 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Azul
Azul (AD) is a Brazilian low-cost carrier that flies to about 100 domestic destinations. While the airline serves larger markets such as Belo Horizonte, Rio de Janeiro, Salvador da Bahia and São Paulo, the bulk of its destinations are smaller, underserved markets. It also has a flight to Fort Lauderdale, and codeshare agreements with the Star Alliance and United Airlines (UA). The airline's hubs are located at Viracopos International Airport (VCP), Tancredo Neves International Airport (CNF) and Santos Dumont Airport (SDU). Its fleet consists of about 150 planes, including Airbus, ATR and Embraer aircraft. Most of the aircraft are configured with a single Economy Class cabin, though some planes also have a Business Class cabin.

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