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164 reviews
Headquarters: Admin Building 1 Sultan Abdul Aziz Shah Airport, Petaling Jaya 47200 Malaysia 011 63 31588279 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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164 Reviews from our TripAdvisor Community

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164 reviews from our community

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Showing 135: English reviews
Lucerne, Switzerland
Level 4 Contributor
20 reviews
3 helpful votes
Reviewed 1 week ago via mobile

Just 30 mins from island to island! Modern aircraft with professional cabin staff, and left on time. Flight was cheap and hassle free this time around and last year when we were in Malaysia. Great fun Malaysian low cost Airline.

Domestic Economy Penang - Langkawi
Thank markD2573OJ
Townsville, Australia
Level 4 Contributor
49 reviews
25 helpful votes
Reviewed 4 weeks ago

we flew penang to langkawi, the airport was extremely busy , due to public holiday, ques were very long, airport congested, people everywhere, the check in ladies, allowed us to check in early, & saved 1hr 30 mins standing , waiting for flight gate to open, very kind indeed!! flight 25mins, small seats, but ok , cheap & on time,...

Domestic Economy Penang - Langkawi

1 Thank mike c
Kuala Lumpur, Malaysia
Level 3 Contributor
17 reviews
12 helpful votes
Reviewed 4 weeks ago via mobile

fy3012. delay for 1 hour. nothing new. this airline is always late/delay. premium pricing due to monopoly. or else this airline would have gone belly up. yestedays flight from subang to singapore, flight dept 19.50, also delayed. management sleeping

Southeast Asia Economy Singapore - Kuala Lumpur
Thank MikeLeow
sinajana Guam
Level 5 Contributor
77 reviews
17 helpful votes
Reviewed 8 July 2018

Flight left a little early as all pax were already on board. Even though the flight was less than 1 hour long, a snack and water are provided. Friendly staff. Good value for money.

Domestic Economy Kota Bharu - Penang
Thank Mitch T
Level 3 Contributor
7 reviews
Reviewed 28 June 2018

Overall flight was smooth and flight attendants were friendly. Basic and simple refreshment. Hope to have more flights from Subang Airport to other states. Its much more convenient.

Domestic Economy Penang - Kuala Lumpur
Thank KL F
Penang, Malaysia
Level 5 Contributor
70 reviews
33 helpful votes
Reviewed 26 June 2018

Short flight from Penang to Phuket, check in is fast, queue is short, flight is on time for both direction. In flight they serve drink and a snack. 20Kg luggage allowance allocated. You only need to pay extra if you want to choose a seat. Even though is a small plane, flying experience is good, stable in the air and...

Southeast Asia Economy Penang - Phuket

Thank Rose_Pg14
Sydney, Australia
Level 6 Contributor
170 reviews
92 helpful votes
Reviewed 25 June 2018

this is the only direct flight from phuket to penang and saves you hours of travel with different airlines.check in was fine so too boarding.the aircraft interior looked like a poster board with posters all over the baggage holders .looked cheap and nasty.inflight service was swift and all over.the aircraft landed well before time and baggage arrived very quickly.

Southeast Asia Economy Phuket - Penang
Thank john1604
Melbourne, Australia
Level 6 Contributor
184 reviews
31 helpful votes
Reviewed 19 June 2018

Small prop plane with configuration of two and two seating . Great staff pre boarding and boarding. Complimentary cold drink and snack offered which was delightful. Would fly with this company again. No delays.

Domestic Economy Kuala Lumpur - Penang
Thank Sam H
Leominster, United Kingdom
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 14 June 2018

Lovely little planes for a short journey. Just one hour from KL to Penang ..... no frills ...... peanuts and a mango juice once airborne ...... comfy seat and good views - all at a bargain price!

Domestic Economy Kuala Lumpur - Penang
Thank Jon B
Horley, United Kingdom
Level 4 Contributor
31 reviews
21 helpful votes
Reviewed 7 June 2018

Very good flight , check in at Singapore very smooth , very friendly air stewardess got a baseball cap from the in flight shop very cheap , Subang great small airport in and out in 40 minutes ,

Southeast Asia Economy Singapore - Kuala Lumpur
Thank geoffjlee
See travel tips for airlines
“request seats at the rear of the aircraft”
john1604, Jun 24, 2018 | Read review
“Just enjoy the airline . Plane was clean”
samhX8228UC, Jun 18, 2018 | Read review
“If going to Klia Airport geut the bus out side the airport's main entrance only £2”
geoffjlee, Jun 7, 2018 | Read review
“Choose a seat at the back to enter/exit fast”
Pfaelzer-Entdecker, May 11, 2018 | Read review
“last minute bookings often very cheap...”
AndreFranca, Apr 30, 2018 | Read review
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About firefly
firefly (FY) is a Malaysian airline based at Sultan Abdul Aziz Shah Airport (SZB). Its other primary hub is located at Penang International Airport (PEN), and secondary hubs can be found at Senai International Airport (JHB) and Sultan Ismail Petra Airport (KBR). firefly is a wholly owned subsidiary of Malaysia Airlines (MH). The airline flies to 11 destinations within Malaysia, as well as seven international destinations in Indonesia, Singapore and Thailand. Its fleet consists of 35 ATR 72-500, ATR 72-600 and Boeing 737-400 aircraft.
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