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157 reviews
Headquarters: Admin Building 1 Sultan Abdul Aziz Shah Airport, Petaling Jaya 47200 Malaysia +63-3158-8279 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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157 Reviews from our TripAdvisor Community

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157 reviews from our community

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Showing 128: English reviews
Melbourne, Australia
Level 6 Contributor
150 reviews
26 helpful votes
Reviewed 4 days ago

Small prop plane with configuration of two and two seating . Great staff pre boarding and boarding. Complimentary cold drink and snack offered which was delightful. Would fly with this company again. No delays.

Domestic Economy Kuala Lumpur - Penang
Thank Sam H
Leominster, United Kingdom
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 1 week ago

Lovely little planes for a short journey. Just one hour from KL to Penang ..... no frills ...... peanuts and a mango juice once airborne ...... comfy seat and good views - all at a bargain price!

Domestic Economy Kuala Lumpur - Penang
Thank Jon B
Horley, United Kingdom
Level 4 Contributor
31 reviews
21 helpful votes
Reviewed 2 weeks ago

Very good flight , check in at Singapore very smooth , very friendly air stewardess got a baseball cap from the in flight shop very cheap , Subang great small airport in and out in 40 minutes ,

Southeast Asia Economy Singapore - Kuala Lumpur
Thank geoffjlee
Kuala Lumpur, Malaysia
Level 5 Contributor
41 reviews
8 helpful votes
Reviewed 2 weeks ago

Taking Firefly is the more convenient flight option from KL to Singapore. The Subang airport is small and efficient. Having checked in online, it took me 10 min to get from the airport's main entrance to the boarding gate.

Southeast Asia Economy Kuala Lumpur - Singapore
Thank DannyNg
Level 5 Contributor
58 reviews
16 helpful votes
Reviewed 2 weeks ago via mobile

Been let down earlier in the year with Firefly, when they cancelled a flight so this was redemption for them and they delivered, left early in Banda Aceh and made more time up before landing back in Penang, even the ground staff were scratching there heads and smiling. Good in flight service, pleasant staff, easy flying, they are back on...

Southeast Asia Economy Banda Aceh - Penang

Thank billios4466
Level 6 Contributor
919 reviews
216 helpful votes
Reviewed 2 weeks ago via mobile

I got a return ticket from Subang Airport to Alor Star to visit a relative in hospital. Booking was smooth and easy. The flight was seemless, punctual and air stewardess friendly. You only walk a short distance from the departure lounge to the plane. The great thing about this airline is that you can be there 30 minutes before take...

Domestic Economy Alor Setar - Kuala Lumpur

Thank JamesKMTan
1 review
Reviewed 4 weeks ago via mobile

Excellent flight direct saves going thru Kuala Lumpur. 1 hour 15 minutes instead of 5 to 6 hours. A little noisy but Dan exceent service. On time too. 3 flights a week Mon. Wed. Fri. Return flights the same days. Reasonable fare £128

Southeast Asia Economy Penang - Phuket
Thank Mike P
Singapore, Singapore
Level 6 Contributor
101 reviews
48 helpful votes
Reviewed 4 weeks ago via mobile

We took this flight from Ipoh to Singapore. It is a no frills flight, nothing spectacular but service was very friendly and the flight was on time. Even served a snack . Very happy and a 👍

Southeast Asia Economy Ipoh - Singapore
Thank tosellisw5
Alor Setar, Malaysia
Level 3 Contributor
15 reviews
6 helpful votes
Reviewed 4 weeks ago

take firefly for business visit to KL, having a nice cup of mango juice. ticket fare not too expensive. overall is great.

Domestic Economy Alor Setar - Kuala Lumpur
Thank angtiongkeat
Ludwigshafen, Germany
Level 6 Contributor
92 reviews
18 helpful votes
Reviewed May 11, 2018

As Firefly had the only available connection to out destination we chose this airline. The personell was friendly and the flight good. The plane was very small, so it was a bit shaky.

Southeast Asia Economy Singapore - Kuantan
Thank Pfaelzer-Entdecker
See travel tips for airlines
“Just enjoy the airline . Plane was clean”
samhX8228UC, 4 days ago | Read review
“If going to Klia Airport geut the bus out side the airport's main entrance only £2”
geoffjlee, 2 weeks ago | Read review
“Choose a seat at the back to enter/exit fast”
Pfaelzer-Entdecker, May 11, 2018 | Read review
“last minute bookings often very cheap...”
AndreFranca, Apr 30, 2018 | Read review
“Check in online and pay a little extra money to choose your seat.”
MFLai, Mar 12, 2018 | Read review
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About firefly
firefly (FY) is a Malaysian airline based at Sultan Abdul Aziz Shah Airport (SZB). Its other primary hub is located at Penang International Airport (PEN), and secondary hubs can be found at Senai International Airport (JHB) and Sultan Ismail Petra Airport (KBR). firefly is a wholly owned subsidiary of Malaysia Airlines (MH). The airline flies to 11 destinations within Malaysia, as well as seven international destinations in Indonesia, Singapore and Thailand. Its fleet consists of 35 ATR 72-500, ATR 72-600 and Boeing 737-400 aircraft.
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