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Hong Kong Airlines


1,389 reviews
Headquarters: 7th Floor One Citygate 20 Tat Tung Road, Hong Kong China 011 852 3916 3666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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1,389 Reviews from our TripAdvisor Community

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1,389 reviews from our community

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Showing 731: English reviews
Pebble Beach, California
Level 3 Contributor
22 reviews
16 helpful votes
Reviewed 3 days ago
NEW

We chose an airline based on the transit airport, and HKG was our preferred choice. First time flying Hong Kong Airlines was May 2018 because of its cheap fares, and we were pleasantly surprised . Hence, this time we tried Hong Kong Airlines again. Again, we were very happy with their overall performance. Planes for all legs were clean and...

Date of travel: March 2019
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International Economy San Francisco - Ho Chi Minh City

Helpful?
Thank POV2010
Espoo, Finland
Level 4 Contributor
33 reviews
12 helpful votes
Reviewed 4 days ago
NEW

Checkin was friendly, directions and instructions were clear, The flight itself went ok, Quite a lot of turbulence. Maybe because of this the flight attendants were nervous the whole time. The toilet (at least 1) had no water for hand washing, the cabin was very cold (blankets were luckily availalable The connection itself was pretty good, the flight left ontime...

Date of travel: March 2019
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International Economy Auckland - Hong Kong

Helpful?
Thank Juri A
Perigueux, France
Level 6 Contributor
84 reviews
20 helpful votes
Reviewed 1 week ago

Transfer from another airline at Hong Kong. Transfer desk very easy to find on the way out. On the way back, quite complicated with the need for a shuttle train. Aircraft nice and roomy with entertainment screens on the outward leg. Free drinks and food supplied of an adequate quality considering it was a budget flight. Efficient boarding. When we...

Date of travel: March 2019
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North Asia Economy Hong Kong - Tokyo

Helpful?
1 Thank anth0nyfrazer
2 reviews
Reviewed 1 week ago

We had booked our flight through a travel agent. My wife's name had my initials as a middle name. Her passport had a complete name. First and last names were correct and middle name was initialed. This Airline staff harassed and embarrassed us in front of all other passengers.They would not budge.They said if they let us board they would...

Date of travel: February 2019
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International Economy Vancouver - Hong Kong

Helpful?
Thank istantTraveler
Whistler, Canada
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed 1 week ago

Good connection to SGN in Hong Kong with little layover time. Food was acceptable and staff were helpful. The in flight entertainment was from iPads the were distributed to each passenger as it was an older carrier. The movie selection etc. was very limited.

Date of travel: January 2019
International Economy Vancouver - Espiritu Santo
Helpful?
1 Thank HarryMeasure
Bergen, Norway
Level 6 Contributor
137 reviews
42 helpful votes
Reviewed 1 week ago via mobile

Flew from Bangkok to Taipei with transfer in Hong Kong. The plane on the first leg was an 8 year old A330-300 and the A330-200 on the second leg was 18 years old (info obtained on Flightradar24-paying member). Crew were very friendly and professional, service was good. Even though the flights were quite short (bkk to hkg was 2:15 and...

Date of travel: March 2019
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North Asia Economy Bangkok - Taipei

Helpful?
1 Thank Mavros41
1 review
2 helpful votes
Reviewed 2 weeks ago

Flight was decent. On time. Cabin crew was lack of smile but service was decent. Seats were a bit tighter than expected. Food was just typical airplane meal. it would've been a 3 stars if it wasnt that I had lost my luggage during my flight back from HK to SF. My luggage never came out of the spinning chain....

Date of travel: February 2019
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International Economy San Francisco - Hong Kong

Helpful?
2 Thank Kobe Z
Bangkok, Thailand
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 weeks ago

Heard about the delayed flights reputation of this airlines but don't think it's like that since booking. - 1st website sucked ,if booked with agency u wont log in to change the seat on its web. they can find booking but that's it. - i booked flight on peak holiday here 12-16 Apr 2019 over 1/2 year! 23-Sep-2018. BKK-HKG-NRT -...

Date of travel: February 2019
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North Asia Business Class Bangkok - Tokyo

Helpful?
1 Thank mayflycy
Merimbula, Australia
Level 5 Contributor
86 reviews
30 helpful votes
Reviewed 2 weeks ago via mobile

Hong Kong Airlines, from arrival at the check in counter in Vancouver to landing in Hong Kong, was a nightmare from start to finish. Staff at checkin were rude and unhelpful, trying to charge us USD $100 each additional charges to match tickets and passports. Flight attendants were undertrained and service was terrible. Even topped up my vodka tonic with...

Date of travel: August 2018
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International Economy Vancouver - Hong Kong

Helpful?
Thank annemI662JH
Calgary, Canada
Level 4 Contributor
26 reviews
13 helpful votes
Reviewed 2 weeks ago

Very nice staff. The vegetarian meal was good. The entertainment system was i pads loaded with movies. It was difficult to continue watching a movie once your meal came. The battery did last for the long flight back. But you did have to give it back long before you were going to land. So you may not be able to...

Date of travel: February 2019
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International Economy Hong Kong - Vancouver

Helpful?
1 Thank annalynnet
See travel tips for airlines
“Buy comfort seats ; worth it. Also, buy Autus lounge access, as it would really help those long layovers in HKG.”
POV2010, 3 days ago | Read review
“Board early to ensure storage for overhead luggage is available be”
HarryMeasure, 1 week ago | Read review
“HA. try not bring to luggage.”
kobez2019, 2 weeks ago | Read review
“u gotta check your flight every week. this airline flight time change like stock market. and delayed it's major comments on website.”
mayflycy, 2 weeks ago | Read review
“enjoy and always have fun”
sheng092018, 2 weeks ago | Read review
Show next 5 travel tips 5 of 10
About Hong Kong Airlines
From its hub at Hong Kong International Airport (HKG), Hong Kong Airlines (HX) operates scheduled passenger service to more than 30 destinations. These include more than 20 cities in China, as well as points in Burma, India, Indonesia, Japan, the Maldives, Taiwan, Thailand and Vietnam. The airline's fleet consists of about 20 Airbus A320-200, Airbus A330-200 and Airbus A330-300 aircraft with a two-cabin (Business Class and Economy Class) configuration. The airline also has codeshare agreements with nine other airlines, including Air India (AI), Etihad Airways (EY) and Shanghai Airlines (FM).

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