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Virgin Australia


8,804 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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8,804 Reviews from our TripAdvisor Community

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8,804 reviews from our community

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Showing 8,562: English reviews
Penrith, New South Wales, Australia
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed today
NEW

I flew from Sydney to Perth last week on a Virgin A330, and regretted not paying slightly more for Economy X, as my window seat (19A) had barely enough pitch for me to feel comfortable without getting up and moving around the aircraft. During mobile check-in for the return flight, I decided to pay the extra $70 for Economy X...

Date of travel: February 2019
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Domestic Economy Perth - Sydney

Helpful?
Thank Kristian W
Ballina, Australia
Level 6 Contributor
128 reviews
25 helpful votes
Reviewed yesterday
NEW
via mobile

I love flying Virgin, i mostly fly Business class. The service is fabulous & the meals on the plane are definitely amazing. I regularly use the lounge in Sydney, love the priority check in & seperate security. Flying overseas is even better with Virgin. Highly Recommend

Date of travel: February 2019
Domestic Business Class Ballina - Sydney
Helpful?
1 Thank juanitaheart
Perth, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Our previous experience of this airline was a couple of weeks before this flight...it was very positive...great staff...good service...a pleasant flight...so we had good expectations...oh how wrong we were...it was a quiet flight so pretty relaxed staff...oh yeah? The meal options looked fine...chicken, beef or a veggie pasta alternative...given our back of the plane position we did anticipate that choice...

Date of travel: February 2019
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Trans-Tasman Economy Auckland - Sydney

Helpful?
Thank williamstewart888
Auckland Central, New Zealand
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW

For our holiday in Rarotonga, we chose to fly Virgin Australia, Business Class. It was a far cry from our flight with LATAM Airlines Business class on our last holiday in Australia. On our way to Raro, the stewardess in charge of the Business Class seats asked if we want some drinks. I asked if they had my brand of...

Date of travel: January 2019
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South Pacific Business Class Auckland - Rarotonga

Helpful?
Thank Filemoni F
Perth, Australia
Level 5 Contributor
56 reviews
15 helpful votes
Reviewed 2 days ago
NEW
via mobile

So, we purchased a Virgin gift card late last year and used for this flight home. When we couldn’t use it online to book the flight we rang and spoke with a lady who sorted for us. Unfortunately she used the gift card and also deducted from our credit card the full amount. We had to then sort out a...

Date of travel: February 2019
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Domestic Economy Melbourne - Perth

Helpful?
Thank cripster67
Newcastle, Australia
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Great flight, friendly service and so much better than flying from Sydney! Thanks Virgin Australia. These flights are trialling between Nov 18-Feb 19 and are a brilliant option for travellers living in Newcastle, the Hunter and beyond. Saves so much time not having to get to & from Sydney.

Date of travel: February 2019
Trans-Tasman Economy Newcastle - Auckland
Helpful?
1 Thank Natalie10042105
Sunshine Coast, Australia
Level 3 Contributor
9 reviews
4 helpful votes
Reviewed 2 days ago
NEW

I flew to Melbourne with Virgin and returned to Maroochydore with Jetstar. The decision was based primarily on flight times and prices. The Virgin Boeing 737's interior has a better feel than Jetstar's Airbus 320. The seat pitch seems better and the seat upholstery is thicker. What let the Virgin service down was the promise of included refreshments with the...

Date of travel: January 2019
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Domestic Economy Marcoola - Melbourne

Helpful?
2 Thank DLJ4000
Brisbane Region, Australia
Level 3 Contributor
22 reviews
7 helpful votes
Reviewed 2 days ago
NEW

We nearly always travel with Virgin because we have linked our cards to get the frequent flyer points but as the years go by the points required is getting higher and higher, eg. Hong Kong return used to be 62000 points return now 200000 to 300000. The staff are great the food is excellent and the entertainment is pretty good.

Date of travel: January 2019
International Economy Brisbane - Hong Kong
Helpful?
2 Thank Robert T
Toowoomba, Australia
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

We recently flew return from Brisbane to NZ via direct flights. This was our first flights with Virgin and were very disappointed with the entertainment policy on this flight with no built-in screens for the flights. We didn't have any headphones to listen to the virgin entertainment app therefore made the flights very long.

Date of travel: February 2019
Trans-Tasman Economy Brisbane - Queenstown
Helpful?
Thank ALLAN M
Perth, Australia
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed 3 days ago
NEW

Staff are professional happy and helpful. Flight was on time. Easy to board and in house entertainment was great. Its a pleasure to travel and experience such great service all done with a smile.

Date of travel: January 2019
Domestic Economy Perth - Melbourne
Helpful?
1 Thank _kerry_tugby
See travel tips for airlines
“pay for extra leg room”
D468MCrobertt, 2 days ago | Read review
“Be happy and positive staff are happy to assist with any problems you may encounter.”
_kerry_tugby, 3 days ago | Read review
“Not all Virgin aircraft offer Premium Economy so make sure your aircraft offers it.”
JeelanA_12, 3 days ago | Read review
“A trip this long demands business class, I think”
intlx2018, 4 days ago | Read review
“Virgin Australia very rarely have to cancel any of their flights.”
411kathiek, 4 days ago | Read review
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About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

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