AirAsia - Philippines AirAsia
Headquarters: Domestic Road, Manila Domestic Airport, Pasay, Luzon Philippines 01300
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2.51,149 reviews
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About AirAsia - Philippines AirAsia
Headquarters: Domestic Road, Manila Domestic Airport, Pasay, Luzon Philippines 01300
Airline Summary
AirAsia Philippines (Z2) is a Manila-based low-cost carrier and the Philippine affiliate of Malaysia-based AirAsia. (AK). Founded in 2010, AirAsia Philippines operates from a hub at Ninoy Aquino International Airport (MNL) using Airbus A320 aircraft. Destinations served include major cities in the Philippines, Bangkok, Denpasar, Guangzhou, Ho Chi Minh City, Hong Kong, Jakarta, Kuala Lumpur, Seoul, Singapore, and Taipei.
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Bohol Island - Manila
Domestic
I would not recommend to fly with this Airline.NEVER, Never. Its not about the staff but the system is crazySo annoying so crazy.Experience is terrible.
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Manila - Iloilo City
Domestic
I never comment bad feed back until I fly first time to this airline and terrible experience. And It would be my last flight.
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bangkok - Cebu Island
Southeast Asia
I never post anything negative but Never again will I fly with Air Asia!! If you plan to do so, DON'T. I was not only rescheduled once or twice but thrice. And not ahead but mins before the scheduled departure!! Twice when I was on my way back to Manila which led me to miss my flight to Cebu at 3. No proper assistance for connecting flights also, just instructions to proceed to Terminal 2 but didn't expect it's a 6km drive which also cost me 1200+.…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bacolod - Manila
Domestic
Customer service not helpful and terrible!!! I’m not gonna recommend to anyone to flight with them because of my experience I had double booking and want to request the one ticket to refund and the agent can’t able to process due to not refundable my flight is five days from today that flight I wanted to request a refund because I had a flight upcoming on 08/20 with them. I don’t understand why they can’t process my request I read and check the airlines policy you can able to request your refund if you not exceed the 48 hours prior your departure time! This airline is scam they offer a budget air fees but once people requesting refund they not able to process! Suck customer service and terrible customer service skill!!!!…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cebu Island - Tokyo
North Asia
I recently traveled with Philippines AirAsia from Cebu to Narita with a connecting flight in Manila, and I was deeply disappointed with the experience. Firstly, our flight from Cebu was delayed by three hours, which left us with barely any time to transfer from Terminal 2 to Terminal 3 at NAIA. Upon arriving at Terminal 3, we were shocked to find no clear signs for the transfer buses. We had to ask several airport staff, who eventually directed us to some white vans at Bay 10.To our dismay, we were charged PHP 1,650 for a transfer that typically costs only PHP 300. This excessive charge felt like blatant exploitation, especially as it was our only option given the time constraints. Additionally, upon arriving at Terminal 2, we faced another challenge: finding our gate. We were not informed of our gate during check-in, and the flight information was displayed on a small TV screen tucked away in a corner of the terminal, making it very difficult to find. More display screens in Terminal 2 would greatly help in making the process smoother. What concerns me most is that AirAsia’s delay was the primary reason for our rushed transfer. They should have taken responsibility for facilitating a smoother transfer, but instead, we were left struggling. The lack of support, coupled with the exorbitant transfer fees, reflects poorly on both AirAsia and the NAIA experience.…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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airbus A320-200
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Adam C wrote a tip May 2024
"Do yourself a favour and just book with a reputable airline and skip Air Asia "
Stay42506389288 wrote a tip May 2024
"They charge a lot for any excess weight of your carry-on suitcase. It is very easy to go over their stingy 7kg requirement. Be careful. "
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