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AirAsia Philippines


577 Reviews
Headquarters: Domestic Road Manila Domestic Airport, Pasay, Luzon 01300 Philippines +632-722-2742 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, movies)
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577 Reviews from our TripAdvisor Community

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577 reviews from our community

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Showing 463: English reviews
Makati, Philippines
Level 6 Contributor
93 reviews
20 helpful votes
Reviewed 4 days ago
NEW

I always make it a point to come early when I have a flight for ease of comfort and stress-free preparation before a travel. So we went to the airport early and went straight to the boarding area to wait. There were no announcement whatsoever before boarding, so soon as we saw the time, we lined up immediately only to...

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Southeast Asia Economy Taipei - Manila

Helpful?
Thank janelynmalinao
Melksham, United Kingdom
Level 6 Contributor
280 reviews
110 helpful votes
Reviewed 5 days ago
NEW

The flight left the gate bang on time (in fact a little ahead of schedule). It was comfortable and I was able to sleep a little.

Southeast Asia Economy Colombo - Kuala Lumpur
Helpful?
Thank SimonDabbs
Cebu City, Philippines
Level 3 Contributor
15 reviews
6 helpful votes
Reviewed 5 days ago
NEW
via mobile

My first time to travel with PH AirAsia. Warm experience. Flight attendants generally helpful. Clean cabin, affordable onboard meals. On time arrival. Hopefully they will open more international routes from Cebu, PH.

North Asia Economy Cebu Island - Taipei
Helpful?
Thank Marlon A
Dumaguete City, Philippines
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed 1 week ago

Flight was pleasant. It was supposed to be on time if not for two passengers that were held up by immigration. What i dislike about this leg is that their add-on baggage costs $30 per 20 kilograms while our Cebu to Kuala Lumpur flight only costs $15 for the same weight. Ridiculous processing fees are added at the end of...

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Southeast Asia Economy Singapore - Cebu Island

Helpful?
Thank binky_jc
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed 1 week ago

I never knew there was this until I had to look for cheap tickets. Red is striking but I was only there for a seat.

Domestic Economy Cebu Island - Manila
Helpful?
Thank Apple Joyce K
Atlanta, Georgia
Level 2 Contributor
5 reviews
Reviewed 1 week ago

If you're looking for a cheap way to get from point A to point B then AirAsia would your airline. If you want service, on-time departure/arrival, and any leg room if you're taller than about 1.7 meters then you'll want to look elsewhere. There is no F&B unless you order it in advance and that includes bottled water - you...

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Southeast Asia Economy Singapore - Phuket

Helpful?
Thank susangZ7642JT
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago

My flights with air asia has always been average , no good treatment worth mentioning, always delayed flights, terrible in flight services and smelly chairs. There's always trash on the back of the seat in front of me. But that is understandable for me because they give us cheap fares, and ofcourse you can always get better service if you...

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Domestic Economy Puerto Princesa - Manila

Helpful?
Thank Lorenzo U
Quezon City, Philippines
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 weeks ago

I had a bad experience for this airlines due to delayed flights but this is the first i had an international flight with Airasia. Everything was smooth for 4 hours! Had a meal since its night time already and haven't taken dinner yet, they are prepared but the rice is not that good anymore. I suggest that they should re-heat...

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Asia Economy Manila - Denpasar

Helpful?
Thank Mary Stephanie D
Davao City, Philippines
Level 6 Contributor
207 reviews
46 helpful votes
Reviewed 2 weeks ago

I have always wanted to visit Palawan, but it's only now that an airline opened a direct flight from Davao to Puerto Princesa skipping Manila altogether-- at last! The flight to Puerto Princesa took an hour and 40 mins, while the flight back was shorter by 30 mins. Nice! We ordered food online, but our choices were not followed,, but...

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Domestic Economy Davao City - Puerto Princesa

Helpful?
Thank Loislim
Level 1 Contributor
2 reviews
Reviewed 3 weeks ago

Better Service than one year ago. Easier Website, easy booking, General assistance Pre, Post sale now better. Very good Staff onboard.

Domestic Economy Angeles City - Puerto Princesa
Helpful?
Thank Max F
See travel tips for airlines
“Look out for yourself when checking in your bags. I encountered a guy and wasn't to please with his job.”
applejoycek, 1 week ago | Read review
“Bring your own water, snacks, and entertainment.”
susangZ7642JT, 1 week ago | Read review
“Get travel insurance to cover you with delays.”
ArtElout, 4 weeks ago | Read review
“Book a seat as close to the front of the plane as you can.”
rodneyj395, 4 weeks ago | Read review
“I strongly suggest to check in online prior to your flight to avoid the queue!”
damiendO6050JS, 4 weeks ago | Read review
Show next 5 travel tips 5 of 10
About AirAsia Philippines
AirAsia Philippines (Z2) is a Manila-based low-cost carrier and the Philippine affiliate of Malaysia-based AirAsia. (AK). Founded in 2010, AirAsia Philippines operates from a hub at Ninoy Aquino International Airport (MNL) using Airbus A320 aircraft. Destinations served include major cities in the Philippines, Bangkok, Denpasar, Guangzhou, Ho Chi Minh City, Hong Kong, Jakarta, Kuala Lumpur, Seoul, Singapore, and Taipei.
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